Business Process Improvement
*Organizational Change Management
*Merger and Acquisition Integrations
*Exceptional Customer Service & Leadership Skills
*Policy/Program Development & Implementation
*Cross-Functional Team Leadership
*Strong Analytical, Communication and Management Skills
*System Design and Implementation
*Order to Cash, Collections, Sales & Use Tax
Deltek Vision, SAP, Oracle, Great Plains, QuickBooks, Microsoft SharePoint, Excel, Word and PowerPoint, Mercury Quality Center, ADP payroll systems
University of Phoenix
Project Manager for 2 key cash flow improvement initiatives.
Improved post acquisition internal customer satisfaction scores by developing and implementing accounting workflow automation solutions and influencing cultural changes.
Developed and implemented accounting personnel training program improving customer service and employee job satisfaction scores
Managed multiple accounting and finance integrations of acquired companies; identified best practices, developed and implemented policies, procedures and system enhancements.
Authored and conducted end-user training.
Resulted in reduced overhead costs and improved cash flow.
Project Manager for process workflow development and implementation supporting new global service line.
Architect of electronic client invoice approval work flow system.
Led development and implementation teams; streamlined processes, improved efficiency, turn time and cash flow resulting in a DRO decrease of 8 days.
Developed and implemented electronic accounts payable approval and work flow system.
Improved department efficiencies; reduced turn time by 50% and staffing levels by 28%.
Decreased overhead costs by 15% through compliance enforcement and implementation of an invoicing
01/2016 to Current
DirectorPerformance Food Group － Denver, CO
National foodservice distributor with 13,000 employees and more than $16.38 billion in sales revenue
Began as a process improvement consultant converted to permanent employee after 6 months.
Responsible for Accounts Payable operations;.
PO & Expense Invoice processing, cash management, T&E Expense management; document management, customer rebates, SOX compliance, and vendor relations.
Optimized key vendor processes; 75% reduction in past due invoices, authored vendor specific operational training documentation.
Identified training needs, authored training materials and conducted multiple training sessions.
Reduced staff turnover by 50%.
Identified enhancements for key resolution tool.
01/2008 to 01/2016
Special Projects ManagerArcadis US, Inc － Denver, CO
Held two key positions for US operating company of an international consultancy, design, engineering and management firm with 28,000 employees and more than $3.3 billion in revenue Responsible for managing cross functional strategic and operational projects and initiatives.
Work flow architect for new operating model expanding technical operations to India, Romania and Manila.
Automated client invoicing system streamlining monthly processing of $150M client invoices.
A&F US operations lead for Oracle ERP global design and configuration.
Global A&F lead for Oracle client invoicing configuration and invoice template design.
Developed cross functional training material for new invoicing system, existing and new employees, operational and A&F employees.
Development of key performance indicators and reporting systems.
01/2003 to 01/2008
DirectorImperial Headwear － Denver, CO
Oversaw the day-to-day operations within Graphics, Custom Order Call Center, New Product and Design Testing and Factory Direct Departments for an international custom headwear manufacturer.
Managed a staff of 30+ direct and indirect personnel.
Developed and managed 2 active websites, and EDI software.
Increased customer base and developed and implemented an online order submittal process for independent sales force, improved order accuracy and client satisfaction.
Work directly with independent sales force and clients to provide creative apparel solutions.
Program Manager for factory direct custom headwear program.
First quarter sales exceeded projections by 30%.
Developed and delivered trade show and international sales presentations.
Strategized and implemented process and system changes required to support new market share penetration efforts.
Accounting Operations Manager
Developed, implemented and managed all policies and procedures for Client Invoicing, Cash Receipt and Accounts Payable departments in multiple locations.
Managed 100+ direct and indirect reports in multiple locations.
Defined strategy and business plan for 3 large centralizations of accounting activities.
Standardize processes, increased efficiency, and improved client satisfaction.
Resulted in reduced costs and improved cash flow.
Directed strategic initiatives to achieve significant reduction in DRO during the first year of employment.
Managed accounting and finance integration activities for multiple acquisition integrations.
Developed integration scope and activities.
Spearheaded progressive organizational, system, process and cultural changes.
Initiated standardized accounting personnel training program.
Education and Training
Bachelor of Science
B.S: Accounting and Business/ManagementCornell UniversityAccounting and Business/Management
Change Leadership Certification
1 | P age
1 | P age
accounting, Accounts Payable, ADP payroll, architect, business plan, Call Center, cash flow, cash management, consultant, Client, clients, customer satisfaction, document management, documentation, EDI, ERP, finance, functional, Graphics, Great Plains, international sales, Invoice processing, Invoicing, Leadership, managing, market, Excel, PowerPoint, Microsoft SharePoint, Word, Oracle, organizational, P age, personnel, personnel training, policies, presentations, processes, process improvement, Quality, QuickBooks, reporting, sales, SAP, SOX compliance, strategy, strategic, training materials, training material, vendor relations, Vision, websites