Delivering exceptional customer service and solutions to clients and coworkers is my passion. Creating long-term relationships and being a collaborative and resourceful leader has been my key to success in development. I am looking to pursue the next phase in my DMC careerwhere previous experience in leadership and operations can shine and make a difference in the overall growth of the AlliedPRA Chicago team.
07/2016 to Current
DirectorPrograms & Initiatives AlliedPRA, Inc － Chicago, IL
Interim General Manager at AlliedPRA Chicago during the transition from franchise to corporate owned overseeing 5 staff and heading reoccurring and nonrecurring responsibilities involving finance, information technology, human resources, marketing, day to day operations and sales.
Coordinate strategic initiatives and managing and overseeing program implementation with the CEO, executive team, and headquarters for our clients, suppliers, and owners of franchises.
Developing new partnerships and attend meetings for future growth of AlliedPRA while focusing on three pillars: operational efficiency, revenue growth, and creative and logistics core competencies.
Scope, plan and execute multiple, high-level, often quick-turnaround projects with minimal assistance while utilizing resources in the AlliedPRA system.
Industry involvement: Attended several Chicago hosted client events and local networking events alongside the CEO, Global Sales Team and AlliedPRA Chicago.
01/2015 to 07/2016
ManagerAlliedPRA, Inc － Chicago, IL
Interfacing between the AlliedPRA headquarters and franchises to grow their DMC businesses to the fullest potential, while adhering to standard procedures, reviewing reports and set action plans that aligned with office goals in operations, staffing, marketing, revenue and sales.
Participate in strategy meetings for lead generation and future growth of AlliedPRA while taking on new assignment to craft a new partnership with Kapow Events.
Facilitating and conducting system-wide and individualized training (online and live) with Adobe Connect for all staff of DMC business topics including: New Hire Q&A, Proposal Development, Costing, Breakage and Margins, Lead Source and DM, Investment Summary and Program Services Agreements, and Social Media.
Other projects/involvement: Annual AlliedPRA Together Meeting preparation and execution on site, attend ADMEI 2016 for AlliedPRA Headquarters, conduct and supervise inaugural Young Leaders Committee.
01/2014 to 12/2015
Operations ManagerAlliedPRA San Diego － San Diego, CA
Overall management, seamless execution of elements, client satisfaction and retention of contracted programs with budgets up to $250,000+.
Attend and assist with client site inspections, pre and post-convention meetings, and performance team meetings to identify understand client needs, obtain feedback and seek up-selling opportunities on programs.
On-site and off-site management and contracting details with suppliers and hoteliers including activities, tours, venue sourcing, catering, lighting, décor, entertainment, and transportation.
Responsible for post program billing to clients on all program elements, daily cost control, authorizing accuracy and payment of supplier invoices.
03/2013 to 01/2014
ManagerResidence Inn by Marriott Downtown Gaslamp － San Diego, CA
Managed nightly operations and staff of a 240 suite hotel with a 40 seat restaurant.
Team leader for 12 food and beverage staff and provide support as the on site manager for front office, maintenance, and housekeeping.
Organize all plans and actions for the food and beverage department which included employee engagement, guest satisfaction, budgets, sales, safety and sanitation, and marketing.
Develop menus, pricing, promotions, and launched special food offerings for events and on-site delivery service to rooms that doubled revenue from 2012 to 2013.
05/2011 to 03/2013
SupervisorSan Diego Marriott Marquis － San Diego, CA
Interviewed, trained, coached, disciplined, and wrote performance reviews to a team of 100 staff members for 400 seat restaurant involved with banquet events.
Responsible for keeping product inventory, compiling weekly sales forecasts, payroll, writing schedules, and maintaining employee records.
Interact and maintain positive guest relationships to obtain feedback on product quality, service levels, and address any concerns with senior management.
Acted as a liaison between sales and customer throughout private events to ensure seamless execution and developed alternative solutions when challenges arose.
Involved in Committees throughout the hotel such as M3 and PCMA, and Coach for Best of the West Softball Tournament.
Nominated for "Supervisor/Manager of the Quarter" 2011/2012.
05/2007 to 03/2010
Lead Cocktail ServerThe Liar's Club － Des Moines, IA
Worked collaboratively as a team member in a 7500 square foot night club with approximately 1500-2500 customers during active business hours and an estimated 5,000 to 8,000 customers during special events with annual sales in excess of $1.7 million annually.
Trained new cocktail servers, assisted in motivating and coaching to reach sales revenue goals.
Coordinated VIP bottle service parties and distributed promotional flyers to create awareness of upcoming events.
Prepared floor plans for scheduled employees to ensure proper coverage of venue space.
Bachelor of Science: MarketingIowa State University － Ames, IowaMarketing
Preparation for product management, public relations, advertising, sales, marketing research, sales management, customer relationship management, and brand management.
Associate of Science Degree: Liberal Arts & SciencesDes Moines Area Community College － Ankeny, IowaLiberal Arts & Sciences
Adobe, advertising, billing, brand management, budgets, Coach, coaching, cost control, Costing, customer relationship management, client, clients, delivery, special events, senior management, finance, floor plans, front office, General Manager, human resources, information technology, inventory, Team leader, lighting, logistics, managing, marketing research, marketing, meetings, office, networking, payroll, performance reviews, pricing, product management, program implementation, Proposal Development, public relations, quality, quick, safety, selling, Sales, sales management, servers, staffing, strategy, strategic, Supervisor, transportation
Bachelor of Science : Marketing Preparation for product management, public relations, advertising, sales, marketing research, sales management, customer relationship management, and brand management. Associate of Science Degree : Liberal Arts & Sciences
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