Over 20 years of strategic business consulting and technology enablement experience providing high-quality customer service and program development to a broad range of customers. Extensive experience in client relationship development, client engagement and business process modeling, especially in the areas of financial management, supply chain and enterprise planning. Credited for establishing the Application Change Management and Governance practices used across ITS, including ITIL processes and supporting systems plus Change Advisory Boards to increase the collaboration with business representatives and IT services. Significant successes in Application Support Services for ERP (including HR, Financials, Supply Chain Management and Financial Planning), Membership, Subscription/Publication, Sales/Marketing and Document Management applications, serving the back office administrative processes of the enterprise. Seasoned Program Manager providing strategic business consulting, business case development, project portfolio planning, and project management. Knowledgeable Enterprise Architect focusing on technology enablement of business processes using a wide variety of technologies, business process modeling and data integration techniques. Exceptional financial management and oversight of $3+ million operational budgets, including vendor relationship management over several multi-million dollar vendor contracts. Demonstrated leadership abilities over staff, providing coaching and staff development opportunities through the communication of strategies and goals of the enterprise. Recognized for outstanding performance with the receipt of the CIO -Employee of the Year award in 2012.
Enterprise Applications, American Psychological Association.
Application Governance and Support Services: Directing and coordinating all activity involved in maintaining, enhancing and integrating the applications which make up the portfolio of Enterprise Applications including: Membership, Subscriptions, Leases and Licenses, Financial ERP and HCM ERP.
Technical platforms include Sales Force, Serenic Navision, Lawson (S3 and LTM), Aptean Q, BI360 plus technologies such as Microsoft .Net/SSRS, Web Services, HTML, CSS and SQL.
Utilizing a comprehensive change management, vendor management and governance process following SDLC and ITIL guidelines to ensure technical architecture integrity, meet/exceed all established SLAs, align with customer and senior management goals and yield significant customer satisfaction.
Strategic Solutions - Enterprise Architecture and Program Management: Partnering across ITS and with the Core Business Customers to understand the flow of business processes across the Enterprise Applications and establishing the tactical and strategic application enhancements and integrations necessary to satisfy the identified business benefits and strategic business initiatives.
Facilitating the newly established Change Advisory Board to evaluate business cases, prioritize initiatives, assign resources to and monitor the progress of capital and tactical projects across the portfolio of Enterprise Applications.
Continuously nurturing customer relationships and building partnerships with key business groups (Finance, Marketing, Membership and Publications) through exceptional consultative services, program management and project delivery.
Staff Management - Developing the skills of 10 resources working as analysts, developers, solutions managers and project managers.
Successfully shifting their focus from tactical technical support to functional/technical liaisons with an eye toward continuous business process improvement and increased customer satisfaction.
ERP, PeopleSoft Implementation and Application Support AARP ERP Program Management: Serving as a member of the Program Management Office (PMO), influencing decisions, especially regarding the selection of a new implementation and hosting partner for PeopleSoft 9.2 implementation and ongoing hosting and support services.
ERP Implementation and Transition Management/Lead IT Solution Owner: Performed as IT Lead on the implementation of PeopleSoft 9.2 FSCM, PeopleSoft 9.1 HCM, Hyperion Planning and OBIEE.
Oversight and Management of the transition from one large Hosting vendor to another for Peoplesoft HCM and Hyperion, including vendor management, architecture management, and establishment of and transition to established steady state change management and governance processes.
PeopleSoft HCM transition to Steady State: Managed the newly implemented PeopleSoft HCM application to stability while transitioning to the established change management and governance processes for steady state, following SDLC and ITIL guidelines.
Introduced a Change Advisory Board for PeopleSoft HCM governance, increasing HR, Payroll and IT collaboration, supporting continuously evolving business requirements, and ensuring application and technical architecture integrity.
Application Governance and Support Services, Back office Applications: Managed steady state applications of PeopleSoft HCM, JDEdwards Financials and Supply Chain, OpenText Workflow/Document Management Systems and 150+ interfaces and integration points.
Exceptional management of three significant hosting and application management contracts (each with international resources), resulting in innovative solutions and high customer satisfaction ratings.
Integration Director, Financial Management, PeopleSoft ERP Implementation, AARP ERP Program Development: Instrumental participant in the development of the multi-million dollar business case (including ROI calculations) justifying the program and securing executive approval to implement PeopleSoft HCM, FSCM and Supply Chain as well as Hyperion and OBIEE.
Coordinated the software order; participated in selection of the implementation partner and the hosting partner.
ERP Program Management: Serving as a member of the Program Management Office (PMO), influencing decisions and coordinating workstream needs as part of the overall ERP Program management.
Workstream Leadership: Providing leadership and oversight for the Financials, Supply Chain, Enterprise Planning (Hyperion) and Management Reporting (OBIEE) suites of PeopleSoft including, ensuring effective team structure, managing ERP Program scope and objectives and focusing on process efficiency and change management opportunities to ensure the benefits set forth in the business case are met.
Providing specialized oversight over COA design and Executive Reporting requirements gathering.
Enterprise Management Technology-Financial Applications, AARP Application Support Services - Backoffice Applications Managed the JDEdwards ERP, OpenText Workflow/Document Management Systems and 70+ interfaces and integration points.
Exceptional management of two significant hosting and application management contracts (both with international resources), resulting in innovative solutions and high customer satisfaction ratings.
Enterprise Architecture - Strategic Solutions: Ensured understanding of strategic business challenges and lead the automation of many mission critical business processes, including: Accounts Payable Invoice Approval, Purchase Requisitioning, Contract Management, and Employee Performance Management.
Served on the Enterprise Architecture Review Board providing governance and oversight over the enterprise architecture components for AARP systems and applications.
IT Governance and Change Management Support: Established and managed a comprehensive change management and governance process following SDLC and ITIL guidelines to support continuously evolving business requirements, ensure technical architecture integrity, meet/exceed all established SLAs (continuously exceeding 98% or better uptime), align with customer and senior management goals and yield significant customer satisfaction.
Business Unit Administrative Management: Provided quality business unit management services, overseeing 4 dedicated staff and numerous consultant resources, as well as continuously managing a $3+ million operational budget and multiple project budgets to within 2% annual budget variance.
Chief Executive OfficerDevco, Inc
Small Business Management: Provided quality executive management services, ensuring the stability and growth of this $2+ million woman-owned small business, which provided information management and international marketing consulting services to domestic and international clients.
Effectively managed an extensive portfolio of projects, applications, technology and services supporting the multiple customers of this small business.
Staff Oversight: Managed 32 administrative and professional staff working on multiple activities across multiple clients.
Successful leadership in the recruit-thru-retire process of these staff resulted in outstanding customer satisfaction and low staff turnover.
Customer Services and Project Management: Delivered outstanding customer service to executive suites through the establishment of strategic visions, improved and automated business processes, and implementation of enterprise-wide, integrated technology solutions.
MBA: Information Systems ManagementGeorge Washington UniversityInformation Systems Management