Direct Service Coordinator Case Manager Resume Example Empowering Minds Resource Center EMRC

Experience

Direct Service Coordinator case manager
May 2015 to October 2015Empowering Minds Resource Center EMRC - Baltimore, MD

Generated all reports and submitted all contact documentation to supervisors.
Collaborate with family and therapists to develop individualized rehabilitation plans.
Research and educated clients on community resources.
Participated in monthly group meetings.
Develop and implement strategies with clients to address concerns.
Collaborated with, evaluated, and interviewed clients to formulate IRP's.
Provided personal transportation.

Enrollment Specialist II / Operations Specialist II
March 2014 to April 2016Community College of Baltimore County CCBC - Catonsville, MD

Assist the college community as a whole, on campus, during outreach activities, by mail, and primarily by telephone with information.
Research and resolve discrepancies in daily processing of schedules requests regarding enrollment, course selection and refunds.
Validate and process student documents relating to enrollment.
Process mail and handle inquiries from internal and external sources to assist office operations.
Audit and /or verify students.
Facilitate the process and data management of student enrollment records.
Accurately enter data and maintain logs.
Collaborate with program area and operation staff to ensure accuracy of data.
Assist supervisor with special projects.

Community Relations Specialist
July 2013 to February 2014American Beauty Academy - Baltimore, MD

Network with high school officials to build and maintain relationships for recruitment purposes.
Educate school administrative officials on services and policies of the program.
Conduct informative and motivational classroom presentations to students and teachers.
Collect leads and entered them into online database.
Collaborate with admissions staff to follow up on leads entered.
Maintain a contact profile on all schools and staff.
Complete all reports in a timely manner.
Attended career and college fairs.

Resident Case Worker / Team Lead
September 2012 to February 2013Alliance Youth Services - Brampton, ON

Supervised day-to-day front line operations while promoting a positive social environment.
Increased client's access to services and facilitated their participation in programs that enhance their physical, social and mental well - being.
Empowered and motivated residents to meet their own needs through education and training.
Documented in communication log, client movement log and medication logs daily.
Maintained client's safety and health including medication administration.
Served on interdisciplinary team to provide quality care coordinated services to residents.
Utilized preventive techniques to manage client behavior.
Provided a safe environment for the client and workers as well as transportation.
Produced case notes, incident reports, progress reports and monthly budget summary.

Outreach and Admissions Case Worker /Supervisor
February 2000 to January 2011Job Corps - Brooklyn, NY

Managed a caseload of approximately 75 diverse applicants 16 - 24 year old young adults.
Conducted the initial client intake, assessments and interviews.
Motivated clients and coordinated their services.
Referred clients to homeless and/or domestic violence shelters, drug treatment programs, INS, DMV and other agencies for needed services.
Provided motivational speeches at weekly orientations, in schools and community events.
Assist clients in identifying and removing barriers to education and employment.
Advised clients on realistic career and educational goals working closely with Career Specialists.
Built rapport, liaised and advocated for clients to schools, employers, local agencies, Job Corps centers and Career Transition Specialists as well as other Job Corps colleagues.
Guided the admissions office in daily high volume operations.
Provided quality assurance on case files and submitted weekly and monthly data reports.
Collaborated with and maintained community relationships with stakeholders and Work Force One Centers.
Organized recruitment functions including job fairs, and semi-annual open houses.
Evaluated, hired, trained and lead the Admissions Staff in day-to-day operations.
Consistently exceeded monthly and 90 - day goals obtaining cash incentives.
Developed reports, traveled to career and college fairs and represented the team at conferences.

Mental Health Case Worker
April 1997 to August 2000Young Adult Institute - New York, NY

Assisted individuals with disabilities in daily living activities and community outings.
Provided care coordination services including prevention and behavior modification.
Increased the availability of existing services to meet resident needs.
Empowered and motivated residents to meet their own needs through education and training.
Collaborated with family members and initiated supportive interactions around treatment.
Monitored, evaluated, and recorded behaviors and daily activities and participated in monthly interdisciplinary meetings.

Resume Overview

Companies Worked For:

School Attended

Job Titles Held:

Degrees