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Direct Service Coordinator case manager Resume Example

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DIRECT SERVICE COORDINATOR CASE MANAGER
Professional Profile
Experienced manager, lead, support staff, case manager, admissions and vocational counselor with excellent client and project management skills. Detail oriented with strong ability to communicate effectively with audiences. Independent, empathic and a team player with administrative and supervisory skills. Experienced public speaker and marketing skills.
Experienced Life Skills Counselor with vulnerable populations. Successful collaborator building and maintaining community connections. Great customer service skills. Microsoft Office Suite proficient, Share Point and other applications. 
Qualifications
  • Client-focused
  • Case Management
  • Vocations Counseling
  • Outreach
  • Admissions
  • Enrollments
  • Supervisory Skills
  • Microsoft Office
Relevant Experience
Implemented markeing strategies
Conducted Public Presentations
Coordinated Community Mobile Optical Shop Operations
Implemented behavior modification strategies
Applied safety procedures and policies as outlined in manuals
Experience
Direct Service Coordinator case manager
May 2015 to October 2015Company Name - City, State
  • Generated all reports and submitted all contact documentation to supervisors.
  • Collaborate with family and therapists to develop individualized rehabilitation plans.
  • Research and educated clients on community resources.
  • Participated in monthly group meetings.
  • Develop and implement strategies with clients to address concerns.
  • Collaborated with, evaluated, and interviewed clients to formulate IRP's.
  • Provided personal transportation.
Enrollment Specialist II / Operations Specialist II
March 2014 to April 2016Company Name - City, State
  • Assist the college community as a whole, on campus, during outreach activities, by mail, and primarily by telephone with information.
  • Research and resolve discrepancies in daily processing of schedules requests regarding enrollment, course selection and refunds.
  • Validate and process student documents relating to enrollment.
  • Process mail and handle inquiries from internal and external sources to assist office operations.
  • Audit and /or verify students.
  • Facilitate the process and data management of student enrollment records.
  • Accurately enter data and maintain logs.
  • Collaborate with program area and operation staff to ensure accuracy of data.
  • Assist supervisor with special projects.
Community Relations Specialist
July 2013 to February 2014Company Name - City, State
  • Network with high school officials to build and maintain relationships for recruitment purposes.
  • Educate school administrative officials on services and policies of the program.
  • Conduct informative and motivational classroom presentations to students and teachers.
  • Collect leads and entered them into online database.
  • Collaborate with admissions staff to follow up on leads entered.
  • Maintain a contact profile on all schools and staff.
  • Complete all reports in a timely manner.
  • Attended career and college fairs.
Resident Case Worker / Team Lead
September 2012 to February 2013Company Name - City, State
  • Supervised day-to-day front line operations while promoting a positive social environment.
  • Increased client's access to services and facilitated their participation in programs that enhance their physical, social and mental well - being.
  • Empowered and motivated residents to meet their own needs through education and training.
  • Documented in communication log, client movement log and medication logs daily.
  • Maintained client's safety and health including medication administration.
  • Served on interdisciplinary team to provide quality care coordinated services to residents.
  • Utilized preventive techniques to manage client behavior.
  • Provided a safe environment for the client and workers as well as transportation.
  • Produced case notes, incident reports, progress reports and monthly budget summary.
Outreach and Admissions Case Worker /Supervisor
February 2000 to January 2011Company Name - City, State
  • Managed a caseload of approximately 75 diverse applicants 16 - 24 year old young adults.
  • Conducted the initial client intake, assessments and interviews.
  • Motivated clients and coordinated their services.
  • Referred clients to homeless and/or domestic violence shelters, drug treatment programs, INS, DMV and other agencies for needed services.
  • Provided motivational speeches at weekly orientations, in schools and community events.
  • Assist clients in identifying and removing barriers to education and employment.
  • Advised clients on realistic career and educational goals working closely with Career Specialists.
  • Built rapport, liaised and advocated for clients to schools, employers, local agencies, Job Corps centers and Career Transition Specialists as well as other Job Corps colleagues.
  • Guided the admissions office in daily high volume operations.
  • Provided quality assurance on case files and submitted weekly and monthly data reports.
  • Collaborated with and maintained community relationships with stakeholders and Work Force One Centers.
  • Organized recruitment functions including job fairs, and semi-annual open houses.
  • Evaluated, hired, trained and lead the Admissions Staff in day-to-day operations.
  • Consistently exceeded monthly and 90 - day goals obtaining cash incentives.
  • Developed reports, traveled to career and college fairs and represented the team at conferences.
Mental Health Case Worker
April 1997 to August 2000Company Name - City, State
  • Assisted individuals with disabilities in daily living activities and community outings.
  • Provided care coordination services including prevention and behavior modification.
  • Increased the availability of existing services to meet resident needs.
  • Empowered and motivated residents to meet their own needs through education and training.
  • Collaborated with family members and initiated supportive interactions around treatment.
  • Monitored, evaluated, and recorded behaviors and daily activities and participated in monthly interdisciplinary meetings.
Education
Master of Social Work : Aug. 31, 2015Walden University - City, State
BS : Human Services, May 2008New York City College of Technology - City, StateHuman Services
Skills
Supervisory experience, enrollments, coordinator, advocate, liaison, life skills coach, multi taker, counselor,  customer service, data entry, marketing, medication administration, meetings, Microsoft Office Suite,  share Point, networking, public speaking, quality assurance, rapport building, recruitment, rehabilitation, safety, sales experience,  team player, call center. 
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Resume Overview

School Attended

  • Walden University
  • New York City College of Technology

Job Titles Held:

  • Direct Service Coordinator case manager
  • Enrollment Specialist II / Operations Specialist II
  • Community Relations Specialist
  • Resident Case Worker / Team Lead
  • Outreach and Admissions Case Worker /Supervisor
  • Mental Health Case Worker

Degrees

  • Master of Social Work : Aug. 31, 2015
    BS : Human Services , May 2008

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