A performance driven, self-motivated professional with extensive leadership experience in people relations and the sales field, I embrace a challenging environment. Effective communication skills, accountability to potential and a vast knowledge on how to promote products as tools. I utilize to be successful at exceeding the expectations placed in front of me. Proven leadership ability to encourage leaders and front line employees to exceed imposed goals with a strong desire to succeed.
SUMMARY OF QUALIFICATIONS
*Direct Sales (Field Operations) Manager: *Q1 2017 - Ranked Top 10% in Texas and PacWest Region in Completed Field Sales.
* *Exceeded Yield and Completion Rate Percentages.
* *Staff Churn Rate of 2% while Departmental Average is 10%.
*
*3 Years Inbound/Outbound Sales Supervisor: *2015 Top Performing Team RDU Outbound Sales Dept.
* *Exceeded PSU Yield, NCR and Triple Play target goals through 2016 Q1
* *Lowest Agent Turn Over rate in Center during tenure
* *Ranked Amongst Top Ten Supervisors in Enterprise numerous fiscal months.
*
*2 Years Collections/Recovery Supervisor: *Led Top Revenue Generating Teams in North Carolina Region 2007-2009
*3Years Legal Collections Supervisor: *Led Top Legal Recovery Team in Virginia Region 2000-2003
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Accomplishments
3/31/17.
30 Days.
Get to Know the Environment.
Meet and Strategize with leadership team focusing on key objectives and expectations of role.
Meet direct reports and understand current responsibilities and objectives.
Host Focus Groups with agents: Introductions, Field Agent concerns and goals.
Focus on building rapport and trust within sales team at all levels.
Schedule meeting with other key people in center, introduce myself and understand their roles including local Human Resources.
Review Field performance reports team by team to determine key opportunities and recognize successes.
Completed company required training and learn responsibility of new role.
60 Days.
Study current best practices.
Meet with colleagues to review and game plan department processes and procedures focusing around key areas:.
Overall Sales Performance related to percent to goal trends.
Field efficiencies: Productivity, Attendance and Schedule Adherence.
Department Morale and Employee motivation.
Set Goals for next 30 days on uncovered areas of improvement.
Meet with supervisors to gather feedback and discuss expectations:.
How to drive performance to get to the next level.
Coaching techniques and utilization of available tools.
Set clear goals and strategies to execute for success.
90 Days.
Become more active prioritizing leadership and agent development.
Analyze 60 days activity and the results of implemented strategies related to percentage to goal trends.
Based on results, continue to brainstorm with leadership new and creative ways to drive performance and build ideal sales environment.
Experience
Direct Sales Manager, 06/2016 to 03/2017 Dupont De Nemours Inc. – Newark, DE,
Responsibilities.
Met and exceeded budgeted sales goals and yield target over 20% monthly.
Supervised all Direct Sales staff of 72 employees which included Supervisors, Direct Sales Professionals and service partners.
Monitored the payroll process and ensured that all commissions were calculated properly.
Recruited, interviewed, hired, trained and guided Direct Sales staff.
Communicated with sales staff on current market offers and ensured sales staff were compliant with offers, uses and strategies.
Communicated and managed leads while monitoring territory assignment for all direct sales personnel.
Handled employee relation issues, including performance appraisals, coaching's and safety trainings, etc.
Coached and developed Supervisors on sales techniques based on the concept on consultative selling and building customer relationships.
Charter Spectrum and TWC Products & Services specialist with detailed knowledge on following products in multiple markets including Texas and PacWest.
Communicated, achieved and exceeded aggressive sales goals in Central and the Region of Texas.
Results:.
Ranked in top 10% in Q1 2017 based on completed Yield and Field Sales.
Recognized for Outstanding performance In the Central Texas Region.
Fostered a robust team environment, leveraging strong listening and closing skills to optimize sales opportunities and consistently driving to exceed all sales targets.
Inbound Sales Supervisor, 12/2015 to 06/2016 Gallagher Bassett Nz Ltd – Lake Charles, LA,
Daily coaching and development of Inbound Sales Agents on sales techniques based on the concept of E3 and E3 Pro (2016).
TWC Product & Services specialist with detailed knowledge on following products in multiple markets including Texas and PacWest.
Responsible for communicating, achieving and exceeding aggressive sales goals targeting maximizing revenue on every call.
Results:.
Ranked in top 20% in 2016 based on completed Primary Service Units.
Recognized for improved performance as a 2014 Winners Circle Supervisor Honoree.
Surpassed Easy Connect sales goals by 4% in 2016.
Fostered a robust team environment, leveraging strong listening and closing skills to optimize sales opportunities and consistently driving to exceed all sales targets.
Outbound Sales Supervisor, 01/2013 to 01/2015 Time Warner Cable – City, STATE,
Daily coaching and development of Outbound Sales Agents on sales techniques based on the concept of E3.
TWC Product & Services specialist with detailed knowledge on following products in multiple markets including the Carolinas, and New York.
Responsible for communicating, achieving and exceeding aggressive sales goals targeting maximizing revenue on every call
Results:.
Ranked as #1 sales supervisor (out of 10) in 2015 based on completed PSUs, Total Triple Plays and Revenue Generated.
Recognized for superior performance as a 2015 Supervisor.
Surpassed NCR sales goals by 10% in 2015 and 5% in 2014.
Fostered a robust team environment, leveraging strong listening and closing skills to optimize sales opportunities and consistently driving to exceed all sales targets.
Results:
Top Performing Outbound Supervisor in North Carolina Division exceeding target Goals in both years.
30/60/90 Day Plan.
Education and Training
BA: Business Finance and Business Management, Expected in - , GPA: Business Finance and Business Management
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