Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
A performance driven, self-motivated professional with extensive leadership experience in people relations and the sales field, I embrace a challenging environment. Effective communication skills, accountability to potential and a vast knowledge on how to promote products as tools. I utilize to be successful at exceeding the expectations placed in front of me. Proven leadership ability to encourage leaders and front line employees to exceed imposed goals with a strong desire to succeed. SUMMARY OF QUALIFICATIONS *Direct Sales (Field Operations) Manager: *Q1 2017 - Ranked Top 10% in Texas and PacWest Region in Completed Field Sales. * *Exceeded Yield and Completion Rate Percentages. * *Staff Churn Rate of 2% while Departmental Average is 10%. * *3 Years Inbound/Outbound Sales Supervisor: *2015 Top Performing Team RDU Outbound Sales Dept. * *Exceeded PSU Yield, NCR and Triple Play target goals through 2016 Q1 * *Lowest Agent Turn Over rate in Center during tenure * *Ranked Amongst Top Ten Supervisors in Enterprise numerous fiscal months. * *2 Years Collections/Recovery Supervisor: *Led Top Revenue Generating Teams in North Carolina Region 2007-2009 *3Years Legal Collections Supervisor: *Led Top Legal Recovery Team in Virginia Region 2000-2003
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Accomplishments
  • 3/31/17.
  • 30 Days.
  • Get to Know the Environment.
  • Meet and Strategize with leadership team focusing on key objectives and expectations of role.
  • Meet direct reports and understand current responsibilities and objectives.
  • Host Focus Groups with agents: Introductions, Field Agent concerns and goals.
  • Focus on building rapport and trust within sales team at all levels.
  • Schedule meeting with other key people in center, introduce myself and understand their roles including local Human Resources.
  • Review Field performance reports team by team to determine key opportunities and recognize successes.
  • Completed company required training and learn responsibility of new role.
  • 60 Days.
  • Study current best practices.
  • Meet with colleagues to review and game plan department processes and procedures focusing around key areas:.
  • Overall Sales Performance related to percent to goal trends.
  • Field efficiencies: Productivity, Attendance and Schedule Adherence.
  • Department Morale and Employee motivation.
  • Set Goals for next 30 days on uncovered areas of improvement.
  • Meet with supervisors to gather feedback and discuss expectations:.
  • How to drive performance to get to the next level.
  • Coaching techniques and utilization of available tools.
  • Set clear goals and strategies to execute for success.
  • 90 Days.
  • Become more active prioritizing leadership and agent development.
  • Analyze 60 days activity and the results of implemented strategies related to percentage to goal trends.
  • Based on results, continue to brainstorm with leadership new and creative ways to drive performance and build ideal sales environment.
Experience
Direct Sales Manager, 06/2016 to 03/2017
Dupont De Nemours Inc.Newark, DE,
  • Responsibilities.
  • Met and exceeded budgeted sales goals and yield target over 20% monthly.
  • Supervised all Direct Sales staff of 72 employees which included Supervisors, Direct Sales Professionals and service partners.
  • Monitored the payroll process and ensured that all commissions were calculated properly.
  • Recruited, interviewed, hired, trained and guided Direct Sales staff.
  • Communicated with sales staff on current market offers and ensured sales staff were compliant with offers, uses and strategies.
  • Communicated and managed leads while monitoring territory assignment for all direct sales personnel.
  • Handled employee relation issues, including performance appraisals, coaching's and safety trainings, etc.
  • Coached and developed Supervisors on sales techniques based on the concept on consultative selling and building customer relationships.
  • Charter Spectrum and TWC Products & Services specialist with detailed knowledge on following products in multiple markets including Texas and PacWest.
  • Communicated, achieved and exceeded aggressive sales goals in Central and the Region of Texas.
  • Results:.
  • Ranked in top 10% in Q1 2017 based on completed Yield and Field Sales.
  • Recognized for Outstanding performance In the Central Texas Region.
  • Fostered a robust team environment, leveraging strong listening and closing skills to optimize sales opportunities and consistently driving to exceed all sales targets.
Inbound Sales Supervisor, 12/2015 to 06/2016
Gallagher Bassett Nz LtdLake Charles, LA,
  • Daily coaching and development of Inbound Sales Agents on sales techniques based on the concept of E3 and E3 Pro (2016).
  • TWC Product & Services specialist with detailed knowledge on following products in multiple markets including Texas and PacWest.
  • Responsible for communicating, achieving and exceeding aggressive sales goals targeting maximizing revenue on every call.
  • Results:.
  • Ranked in top 20% in 2016 based on completed Primary Service Units.
  • Recognized for improved performance as a 2014 Winners Circle Supervisor Honoree.
  • Surpassed Easy Connect sales goals by 4% in 2016.
  • Fostered a robust team environment, leveraging strong listening and closing skills to optimize sales opportunities and consistently driving to exceed all sales targets.
Outbound Sales Supervisor, 01/2013 to 01/2015
Time Warner CableCity, STATE,
  • Daily coaching and development of Outbound Sales Agents on sales techniques based on the concept of E3.
  • TWC Product & Services specialist with detailed knowledge on following products in multiple markets including the Carolinas, and New York.
  • Responsible for communicating, achieving and exceeding aggressive sales goals targeting maximizing revenue on every call Results:.
  • Ranked as #1 sales supervisor (out of 10) in 2015 based on completed PSUs, Total Triple Plays and Revenue Generated.
  • Recognized for superior performance as a 2015 Supervisor.
  • Surpassed NCR sales goals by 10% in 2015 and 5% in 2014.
  • Fostered a robust team environment, leveraging strong listening and closing skills to optimize sales opportunities and consistently driving to exceed all sales targets.
  • Results: Top Performing Outbound Supervisor in North Carolina Division exceeding target Goals in both years.
  • 30/60/90 Day Plan.
Education and Training
BA: Business Finance and Business Management, Expected in
- ,
GPA:
Business Finance and Business Management
Skills
closing, coaching, concept, Direct Sales, driving, listening, market, payroll, performance appraisals, personnel, safety, selling, Sales, Supervisor

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