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dining room manager resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

A service driven, team player with years of experience in various settings proving to be adaptable in a demanding industry. Enjoys serving for its pace, interactions and the variety of challenges to navigate in a productive and positive manner. Possessing a strong worth ethic, high standards, a willingness to learn, a positive attitude focused on teamwork, efficiency, and the ability to recognize and satisfy the unique expectations of guests.

Skills
  • TIPS Certified
  • CPR Certified
  • Food Safety Understanding
  • Buffet Setup and Takedown
  • Menu Memorization
  • Effective Customer Upselling
  • Dining Customer Service
  • Table Setting Arrangements
  • Wine Pairings
  • Verbal and Written Communication
  • High Volume Dining
  • Dining Room Cleaning and Upkeep
  • Able to Lift Heavy Trays
  • Age Verification
  • Order Accuracy and Delivery
  • Warm and Friendly
  • Cool Under Pressure
  • Service-Oriented
  • Team Player
  • Guest Engagement
Experience
Dining Room Manager, 11/2021 - 02/2023
Buckner International Lufkin, TX,
  • Led the onboarding, training and overall functionality of new online reservation platform.
  • Headed the adjustments of overall menu in operating system for item changes, seasonal changes, specials, holiday menus, function menus, event tickets, all beverages including wines, and the bar menu. Accurately assigned proper printer groups to items, made the POS terminals user friendly, increasing efficiency and minimizing errors.
  • Resolved complaints from guests and corrected issues with both front of house and kitchen staff with satisfactory results.
  • Assigned line-up for shifts, both for general dining and functions. Communicated with servers and host/hostess specific priorities and goals.
  • Supported staff by greeting tables, taking orders, serving food and beverages, or bussing and resetting tables.
  • Reconciled daily transactions, balanced cash registers and prepared bank deposit. Reviewed or prepared final bills and processed payments for functions with accuracy and with diligence to detail, and prevented multiple errors avoiding loss in revenue.
  • Oversaw multiple events simultaneously with varying degrees of details, needs and party sizes. Provided support to staff, communicated with function hosts, kitchen staff and Function Manager to ensure overall guest satisfaction often resulting in repeat events for groups, companies and families.
Server, 10/2019 - 11/2021
Wegmans Food Markets Flanders, NJ,
  • Led staff in the set up, service and coordination of functions ranging from large formal events hosting dignitaries to small, informal family gatherings. Facilitated service and timing for events with various service styles ie butlered, plated, limited menu, buffet.
  • Communicated between function hosts, Function Manager, and kitchen staff on timing minimizing complaints.
  • Displayed enthusiasm and knowledge about restaurant's menu and skillfully made well received recommendations. Promoted special items, desserts, appetizers or drinks with the guest's preferences in mind.
  • Checked with guests to determine satisfaction with meals, promptly informed kitchen staff and took action to resolve problems.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification and easily identified when a guest needed to be cut off, handled each time with grace.
  • Trained new servers on functions and general dining to perform duties according to policy.
  • Pre-bussed, bussed, cleaned and reset tables for my own section and anyone else who needed help.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Provided bottle service.
Server, 11/2017 - 10/2019
Wegmans Food Markets Fort Howard, MD,
  • Provided fast paced casual service for both large and small parties, often simultaneously.
  • Utilized knowledge of menu to make appropriate suggestions for guests.
  • Transferred to this location upon its opening and established a rapport with guests building an impressive amount of repeat clientele.
  • Multi-tasked efficiently and with ease by serving dine-in guests with table service while supporting fountain staff by making ice cream for both my own guests and for the other servers' guests as well.
  • Supported service staff by running food, starting their tables for them or taking orders and ringing them into the system if they were overwhelmed.
  • Maintained a positive and energetic attitude by consistently offering all areas of the restaurant help and support.
  • Trained new waitstaff on proper policy and procedure while also encouraging a guest focused approach to service.
  • Pre-bussed, bussed, cleaned and reset tables in my section and others' as well to prepare tables and minimize guest wait time.
  • If a host/hostess was not scheduled, I would quickly greet and bring guests and menus to their table following a standard rotation.
Education and Training
High School Diploma: , Expected in 06/2005
-
Quaboag Regional High School - Warren, MA
GPA:
Status -
: Respiratory Therapy, Expected in
-
Quinsigamond Community College - Worcester, MA
GPA:
Status -
: History, Expected in
-
Worcester State University - Worcester, MA
GPA:
Status -
: Liberal Arts and General Studies, Expected in
-
Quinsigamond Community College - Worcester, MA
GPA:
Status -
Certifications
  • TIPS - 2019
  • CPR - 2022
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Resume Overview

School Attended

  • Quaboag Regional High School
  • Quinsigamond Community College
  • Worcester State University
  • Quinsigamond Community College

Job Titles Held:

  • Dining Room Manager
  • Server
  • Server

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)
  • Some College (No Degree)

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