dining room and bar server resume example with 11+ years of experience
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Account manager and customer service specialist with over 25 years experience in food service and hospitatlity. Flexible team player who thrives in a fast pace environment. Superior interpersonal and communication skills to deliver high value customer impact. Excellent reputation for resolving problems and improving customer satisfaction. Organized and self motivated candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and deadlines.
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- Beer/wine/spirit knowledge and sales, drink preparation and garnishing.
- Provided timely checks on guest needs and brought requests.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Operated POS terminals to input orders, split bills and calculate totals; cash and credit card handling.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Provided exceptional service to high volume of daily customers.
- Develop new and manage existing retail, food service, and distributor accounts.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Executed updated marketing plans to increase branding exposure, customer traffic and sales.
- Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
- Established point of contact for wholesale accounts from initial meeting and training to ongoing support.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
- Implemented professional sales presentations to creatively communicate product quality and market comparisons.
- Presented valuable input and marketing materials to further develop wholesale brand.
- Project management, product presentations and demonstrations to corporate, distributor, and store level to educate and train sales teams.
- Increased sales through customer satisfaction.
- Quality control of perishable and non perishable items
- Marketing and sales, merchandising, ordering and maintaining inventory, ad and holiday planning.
- Directed daily work schedules and tasks for seafood department employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Stocked and rotated seafood merchandise in accordance with company standards on merchandise presentation, safety, sanitation and customer service.
- Recruited and trained new employees to meet job requirements.
- Delivered superior service to customers during high-volume hours to cultivate great company reputation.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Educated team members on how to safely handle products, use equipment and keep accurate records in accordance with food safety guidelines.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Art Institute of Seattle - Seattle, WA,
National Restaurant Association - Seattle, WA,
Course Certifications: ServSafe, Nutrition, Baking and Pastry.
Other Classes: Management and Supervision, Cost Control, Regional and World Cuisine, Dining Room Management, Cooking Methodology, Safety and Sanitation.
Additional relevant work experience and references available upon request.
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Resume Overview
School Attended
- Art Institute of Seattle
- National Restaurant Association
Job Titles Held:
- Dining Room and Bar Server
- PNW Regional Account Manager and Merchandiser, WLS
- Seafood Department Manager
Degrees
- Associate of Arts
- Associate of Arts
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