- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Agile Scrum Methodology Product Management Basic Prototyping (Balsamiq) Change Management | Web Accessibility Strong Presentation Skills Problem Resolution Risk Management |
PNC Bank – City, ,
- Lead Product Owner within an Agile Scrum Team
- Created a new paperless experience for online banking customers
- Created a new employee experience to support new paperless functionality
- Drove product vision through customer journey mapping
- Developed prioritized roadmap and led release and sprint planning efforts with scrum team
- Translated business goals, feature concepts, problem statements, and customer needs into prioritized epics, features, and user stories that added value to the business
- Created detailed tasks plans and authored job aids and communications for Change Management activities
- Met regularly with business partners to ensure readiness for customer, employee, and process changes
- Led communication with stakeholders regarding product goals and progress made
- Managed risk by leading discussions and negotiating approvals with legal, compliance, privacy and customer advocacy partners
- Built early-feature prototypes using wireframes and mock-up tools. (Balsamiq)
- Working business sponsor in the selection (RFP) of a Web Accessibility Evaluation Tool/Partner and Customer Navigation Tool including all approval processes
- Led accessibility efforts to remove barriers for customers with disabilities who use company digital properties
- Developed new policies and resources to support care centers in assisting and responding to inquiries/complaints regarding accessibility
- Managed accessibility-related items
- Onboarded and mentored new product owners to both digital and agile teams
PNC Bank – , ,
Rationalized and improved content on all mortgage product guidelines
Designed and implemented online product guidelines for mortgage professionals
Updated and improved upon guidelines to ensure they were clear, concise, and accurate
Set up and led an Advisory Council for mortgage product enhancements and ideas
Ensured employee readiness for product introductions, changes, and enhancements
Led effort to document current state of mortgage customer experience, identify pain points and develop a recommendation
Managed change and readiness by identifying risks, inspiring solutions, and authoring communications and tools
Served as content owner for business intraweb site
National City Corporation – , ,
Responsible for a retail sales program that supported enterprise business objectives
Led stakeholder meetings with executives across the enterprise to ensure business needs were being integrated into the retail sales strategy
Developed sales guides and training
Project manager for the creation of a book of business for each sales professional
Project manager for the creation of a Sales Catalog initiative
Communication liaison between Data Warehouse and Retail Branches
Researched and provided analysis on data to drive marketing and sales strategy decisions
National City Corporation – , ,
Developed and implemented revenue strategy for retail deposit products
Managed product marketing initiatives and developed alternative methodologies to improve results
Conducted research including competitive analysis and customer focus groups to inform decisions and to formulate product and marketing strategy
Developed sales guides and training for retail sales teams
Developed regional sales campaigns
Maintained all financial measurement and analysis of product portfolio
Managed and developed employees as part of a loyalty program for 6 years within this role
Grew one of the largest product affinity travel programs in the nation
National City Corporation – , ,
Worked and was quickly promoted within the Retail Branches
Oversaw a branch team consisting of customer service representatives and personal bankers.
Recommended loan approvals and denials based on customer loan application reviews.
Originated, reviewed, processed, closed and administered customer loan proposals.
Developed and maintained relationships with local businesses and government agencies.
DePaul University - Chicago, IL
Current GPA is 4.0
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Resume Overview
School Attended
- DePaul University
Job Titles Held:
- Digital Product Owner, VP
- Product Development, Product Marketing Specialist - AVP
- REACH Coordinator/Delivery Channel Liason
- Sales and Marketing Product Manager - Personal Deposits
- Branch Manager, Personal Banker, CSR
Degrees
- Rising Junior
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
