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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Highly motivated Product Owner with experience in an Agile environment. Interest in working for an established, innovative company. Committed to excellence.
Skills

Agile Scrum Methodology

Product Management

Basic Prototyping (Balsamiq)

Change Management

Web Accessibility

Strong Presentation Skills

Problem Resolution

Risk Management

Work History
Digital Product Owner, VP, 03/2012 - Current
PNC Bank City, ,
  • Lead Product Owner within an Agile Scrum Team
  • Created a new paperless experience for online banking customers
  • Created a new employee experience to support new paperless functionality
  • Drove product vision through customer journey mapping
  • Developed prioritized roadmap and led release and sprint planning efforts with scrum team
  • Translated business goals, feature concepts, problem statements, and customer needs into prioritized epics, features, and user stories that added value to the business
  • Created detailed tasks plans and authored job aids and communications for Change Management activities
  • Met regularly with business partners to ensure readiness for customer, employee, and process changes
  • Led communication with stakeholders regarding product goals and progress made
  • Managed risk by leading discussions and negotiating approvals with legal, compliance, privacy and customer advocacy partners
  • Built early-feature prototypes using wireframes and mock-up tools. (Balsamiq)
  • Working business sponsor in the selection (RFP) of a Web Accessibility Evaluation Tool/Partner and Customer Navigation Tool including all approval processes
  • Led accessibility efforts to remove barriers for customers with disabilities who use company digital properties
  • Developed new policies and resources to support care centers in assisting and responding to inquiries/complaints regarding accessibility
  • Managed accessibility-related items
  • Onboarded and mentored new product owners to both digital and agile teams




Product Development, Product Marketing Specialist - AVP, 11/2009 - 03/2012
PNC Bank , ,

Rationalized and improved content on all mortgage product guidelines

Designed and implemented online product guidelines for mortgage professionals

Updated and improved upon guidelines to ensure they were clear, concise, and accurate

Set up and led an Advisory Council for mortgage product enhancements and ideas

Ensured employee readiness for product introductions, changes, and enhancements

Led effort to document current state of mortgage customer experience, identify pain points and develop a recommendation

Managed change and readiness by identifying risks, inspiring solutions, and authoring communications and tools

Served as content owner for business intraweb site





REACH Coordinator/Delivery Channel Liason, 02/2002 - 2005
National City Corporation , ,

Responsible for a retail sales program that supported enterprise business objectives

Led stakeholder meetings with executives across the enterprise to ensure business needs were being integrated into the retail sales strategy

Developed sales guides and training

Project manager for the creation of a book of business for each sales professional

Project manager for the creation of a Sales Catalog initiative

Communication liaison between Data Warehouse and Retail Branches

Researched and provided analysis on data to drive marketing and sales strategy decisions


Sales and Marketing Product Manager - Personal Deposits, 1994 - 02/2002
National City Corporation , ,

Developed and implemented revenue strategy for retail deposit products

Managed product marketing initiatives and developed alternative methodologies to improve results

Conducted research including competitive analysis and customer focus groups to inform decisions and to formulate product and marketing strategy

Developed sales guides and training for retail sales teams

Developed regional sales campaigns

Maintained all financial measurement and analysis of product portfolio

Managed and developed employees as part of a loyalty program for 6 years within this role

Grew one of the largest product affinity travel programs in the nation

Branch Manager, Personal Banker, CSR, 04/1988 - 1994
National City Corporation , ,

    Worked and was quickly promoted within the Retail Branches

    Oversaw a branch team consisting of customer service representatives and personal bankers.

    Recommended loan approvals and denials based on customer loan application reviews.

    Originated, reviewed, processed, closed and administered customer loan proposals.

    Developed and maintained relationships with local businesses and government agencies.



Education
Rising Junior: Digital Experience and Business Innovation, Expected in Current
-
DePaul University - Chicago, IL
GPA:
Current GPA is 4.0

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Resume Overview

School Attended

  • DePaul University

Job Titles Held:

  • Digital Product Owner, VP
  • Product Development, Product Marketing Specialist - AVP
  • REACH Coordinator/Delivery Channel Liason
  • Sales and Marketing Product Manager - Personal Deposits
  • Branch Manager, Personal Banker, CSR

Degrees

  • Rising Junior

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