Information technology professional with a background in project management, business and systems analysis, installation and configuration. Additional background includes conducting joint and rapid application development sessions, service-oriented architecture and supervisory experience in functionality, usability, reliability, performance and regression testing.
Web application development. Full lifecycle development.
Capability to manage multiple projects simultaneously.
Ability to interact and effectively communicate with individuals from diverse backgrounds, highlighting teamwork and problem solving. Ability to professionally translate technical language to a nontechnical audience.
Strong skills in identifying operational issues and recommending solution strategies. Great problem solving and leadership skills.
Digital Product Manager, 12/2016 to Current PNC Financial Services – Pittsburgh, PA
Drives business and financial results through the selection,
design, development, and promotion of new and existing digital experiences.
Monitors the marketplace to assess digital experience trends and
results in order to recommend new digital experiences or enhancements to
existing experiences. Prioritizes and decisions recommendations. Develops
business case, business plan and roll-out of experiences.
Partners with key
stakeholders including sales, marketing and other internal service partners as
well as external stakeholders to ensure all digital experiences meet their strategic
Drives business, financial, and customer experience results of
digital experiences and recommends modifications in experiences and/or
marketing to improve results.
Information Technology Business Analyst, 11/2014 to 11/2016 Giant Eagle Inc – Pittsburgh, PA
Acts as a liaison between departmental end-users, technical analysts, consultants and others in the analysis, design, configuration, testing and maintenance of systems to ensure optimal operational performance.
Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases.
Manage testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.
Responsible for determining and documenting the scope of work; detailed functional and nonfunctional requirements; test plans and current and target conditions, for multiple cross functional projects.
Provide problem definition and analysis, business case development, produce process and work flows for current and target conditions.
Analyze stakeholder needs to define solutions that meet those needs, assess the current state of the business to identify and recommend improvements, then verify and validate of the results of the requirement documentation.
Perform strategic business process modeling, traceability and quality management techniques.
Project Manager, 01/2014 to 11/2014 Pittsburgh Water & Sewer Authority – Pittsburgh, PA
Managed multimillion-dollar project aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.
Led team across broad technical, financial and business disciplines. Managed bi-weekly Scrum planning meetings to develop team strategies and define project goals.
Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
Assisted in the definition of the project plan, scope and schedule involving all relevant stakeholders and ensured technical feasibility.
Coordinated internal resources and third party vendors for execution of project objectives.
Achieved operational objectives by contributing information and recommendations to strategic plans, implementing production, productivity, and customer service standards.
Led communication with the Executive Director, CFO and all stakeholders regarding product goals and progress made.
Established criteria for each milestone within the product roadmap as a means to measure developmental progress.
Training & Technical Coordinator, 01/2014 to 11/2014 Pittsburgh Water & Sewer Authority – Pittsburgh, PA
Conducted organization wide needs and conducted an assessment to identify skills or knowledge gaps that needed to be addressed.
Developed handouts and instructional materials, aids and manuals for roles, responsibilities and tasks.
Developed and conducted workshop training sessions.
Developed and conducted new hire, technical, development, progression, safety and emotional intelligence training.
Maintained management training tracking process, entered data, tracked completion and processes communication and certification to recipients and market leadership.
Coached and mentored staff members, including conducting performance reviews.
Implemented a set of comprehensive tracking processes to monitor performance.
Business Systems Analyst, 01/2011 to 01/2014 Pittsburgh Water & Sewer Authority – Pittsburgh, PA
Lead a cross-functional test effort eliciting test planning, creating test cases, set up, and executing test cases, implementation planning and execution.
Provided effective communication on test status, risks, and defects with project owners and stakeholders.
Performed system analysis, documentation, testing, implementation and user support for platform transitions.
Applied technology as it relates to the business, by being well informed of technological advances that affect customer service operations and make recommendation to management for upgrades, refreshes, and new acquisitions.
Documented business processes and analyzed procedures to see that they would meet changing business needs.
Provided client support on system operation and troubleshooting.
Gathered requirements and performed gap analysis through design workshops with users.
Master of Science: Organizational Leadership and Management, 2017 Robert Morris University - Moon, PA
Coursework in Business, Management and Communications
Strategy, Problems in Management and Leadership building
Bachelor of Science: Information Technology Management & Information Assurance , 2014 Point Park University - Pittsburgh, PA
Coursework in Computer Science and Information Technology
Principles of Operations Management
Process and Performance Improvement coursework
Coursework in Computer Networks and multiple programming languages