Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Versatile team member offering over 5 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

  • Inventory Management Systems
  • Organization and Planning
  • Customer Buying Habits
  • Personal Shopping
  • Attention to Detail
  • Verbal and Written Communication
  • Online Order Processing
  • Heavy Lifting
  • Verifying Order Accuracy
  • Customer Service
  • Team Goals
  • Guest Inquiries
Work History
Digital Personal Shopper, 08/2021 - Current
Spartannash Logansport, IN,
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Tracked substitutions and informed customers of changes.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consulted with customers on food selections and custom order requests.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maximized efficiency by scanning items quickly and completing as many as 20 orders per hour.
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Grocery Stocker, 06/2021 - 08/2021
Cavender's Snellville, GA,
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Checked aisles for spills to complete quick clean-up.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Scanned shelves and product cases to locate expired, outdated and spoiled items.
  • Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
  • Maintained inventory and ordered new supplies to meet expected needs.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Stocker, 08/2020 - 06/2021
American International Group Birmingham, AL,
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Performed inventory control, such as counting and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Maintained effective team member communication.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Changed sales floor signs to show current pricing and support product promotions.
  • Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Created balanced pallets to support efficient and safe sales floor replenishment.
  • Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
  • Maintained inventory and ordered new supplies to meet expected needs.
Team Lead, 09/2018 - 08/2020
AMC Theatres City, STATE,
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.
High School Diploma: , Expected in 06/2019
Ocean Lakes High School - Virginia Beach, VA

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    School Attended

    • Ocean Lakes High School

    Job Titles Held:

    • Digital Personal Shopper
    • Grocery Stocker
    • Stocker
    • Team Lead


    • High School Diploma

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