Jessica Claire
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Professional Summary
Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Versatile team member offering over 5 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Skills
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Work History
Digital Personal Shopper, 08/2021 - Current
Spartannash – Logansport, IN,
Spartannash – Logansport, IN,
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Worked productively with customers to meet order requirements and service expectations.
- Consulted with customers on food selections and custom order requests.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maximized efficiency by scanning items quickly and completing as many as 20 orders per hour.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Grocery Stocker, 06/2021 - 08/2021
Cavender's – Snellville, GA,
Cavender's – Snellville, GA,
- Checked for outdated and overripe grocery items and removed from inventory.
- Checked aisles for spills to complete quick clean-up.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Scanned shelves and product cases to locate expired, outdated and spoiled items.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Maintained inventory and ordered new supplies to meet expected needs.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Stocker, 08/2020 - 06/2021
American International Group – Birmingham, AL,
American International Group – Birmingham, AL,
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting and stocking merchandise.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Maintained effective team member communication.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Changed sales floor signs to show current pricing and support product promotions.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Created balanced pallets to support efficient and safe sales floor replenishment.
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Maintained inventory and ordered new supplies to meet expected needs.
Team Lead, 09/2018 - 08/2020
AMC Theatres – City, STATE,
AMC Theatres – City, STATE,
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
Education
High School Diploma: , Expected in 06/2019
Ocean Lakes High School - Virginia Beach, VA
Ocean Lakes High School - Virginia Beach, VA
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School Attended
- Ocean Lakes High School
Job Titles Held:
- Digital Personal Shopper
- Grocery Stocker
- Stocker
- Team Lead
Degrees
- High School Diploma
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