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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Certified Health and Wellness Coach with over eight years of experience coaching diverse client populations in a variety of settings. Competent in digital health coaching platforms. Registered Dietitian with experience in chronic disease management and integrating motivational interviewing skills to achieve effective behavior change. Critical thinker and open communicator. Compassionate and supportive as a coach. Adaptable and driven with strong work ethic to work independently, thriving best on a team with shared visions and values.

Certifications & Licenses

Certified Health and Wellness Coach - Wellcoaches

Registered Dietitian/Nutritionist - Commission on Dietetic Registration

Licensed Dietitian - State of Utah

Experience
10/2019 to Current Digital Health Coach Functional Pathways | Newnan, GA,
  • Health Coaching participants through a digital care platform using exercise therapy programs to address Musculoskeletal pain
  • Lead Health Coach on a 2 month long pilot program resulting in a client account agreement
  • Educating, motivating and supporting an account of 700+ participants via coaching calls, emails, text and in-app messaging
  • Managing multiple technologies at once including Google Suite
  • Utilizing participant performance data to make strategic decisions in outreach, engagement methods and coaching approaches
  • Co-creating the coaching program, policies and procedures
  • Committed to participant privacy and HIPPA laws and safeguarding participant PHI when messaging and encrypting emails all emails containing any PHI
  • Providing a safe, compassionate and positive environment for participants to recover from MSK pain and supporting them to get back to the things they love
02/2018 to 04/2019 Digital Health Coach Vheda Health | City, STATE,
  • Guided a caseload of 40 Medicaid participants through a 16 week coaching program that utilizes medical devices for remote monitoring to improve compliance and health outcomes on a mobile care platform
  • Conducted weekly 30-minute unscripted video coaching calls to engage participants in collaborative relationships, establish goals and create an achievable care plan while empowering them to manage their psycho-social, physical and environmental health to improve and maintain their well-being
  • Motivated and energized participants through daily phone calls, text and reminders to their mobile device
  • Utilized active listening skills in assessing participants readiness for change and showed empathy and patience while supporting participants in their goals during behavior change
  • Prizewinner of an engagement challenge achieving and maintaining 100% engagement with entire caseload for one full month
06/2015 to 09/2017 Wellness Coordinator Friends Life Care | City, STATE,
  • Managed a personal caseload of 350 members for a long term continuing care at home organization
  • Conducted in home assessments; to develop individualized health promotion plans and formulate strategies to promote aging in place safely and successfully
  • Engaged members through various means of communication daily; email, phone call and written letter
  • Coordinated services for members in care and facilitated collaboration with family, friends, medical and non-medical staff to devise a care plan to meet the members care needs
  • Served as a liaison within the community to identify and secure resources for programming
  • Worked on-call shifts on nights and weekends utilizing problem solving skills to resolve member issues
12/2012 to 06/2015 Digital Health Coach Health To You | City, STATE,
  • Worked remotely utilizing video conferencing to coach participants in an employee wellness program including: tobacco cessation, diabetes, weight loss, stress management, and physical activity
  • Guided participants in creating a personal wellness vision; a 3 month goal and weekly SMART goals as part of their accountability plan
  • Developed their self-efficacy by acknowledging wins and past examples of success
  • Maintained HIPPA compliance while reviewing and handling PHI and documented all coaching sessions and outreach accordingly
Education
Expected in 12/2009 Master of Science | Health Nutrition And Dietetics University of North Florida, Jacksonville, Florida, GPA:
Expected in 06/2005 Associate of Science | Business Dixie State University, St. George, UT, GPA:
Skills & Proficiencies
  • Motivational Interviewing
  • Wellness Visions
  • SMART goals
  • Chronic Disease Management
  • Medical Nutrition Therapy
  • Biometric Screenings and Education
  • Documentation
  • GooWebexuite
  • TeleconSkypece: Zoom, Webex
  • IM: Slack, Skype
  • Apple: Pages, Numbers, Keynote
  • Outlook, Excel, Word, Powerpoint

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School Attended

  • University of North Florida
  • Dixie State University

Job Titles Held:

  • Digital Health Coach
  • Digital Health Coach
  • Wellness Coordinator
  • Digital Health Coach

Degrees

  • Master of Science
  • Associate of Science

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