Sales professional with extensive experience in account and customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility.
Skills
Territory sales management
Fluent in Spanish
Market trend analysis
Powerful negotiator
Business development
Strategic marketing
Market analysis
Budgeting
Organized
Enthusiastic yet professional demeanor
Detail-oriented data analysis
Google AdWord, Analytics certification
Work History
Digital Account Manager, 11/2015 to Current Zones, Inc. – Oklahoma City, ,
Developed and implemented campaigns for email, online advertising, search engines and direct mail.
Directed product development using in-depth knowledge of vendor landscape and industry insight.
Analyzed usage patterns to understand ways in which customers used company products and services.
Communicated marketing teams' plans and accomplishments to verify alignment with senior management objectives.
Cultivated effective partnerships with engineering, marketing, sales and customer support staff.
Digital Account Manager, 2016 to Current Zones, Inc. – Philadelphia, ,
Developed and implemented campaigns for email, online advertising, search engines and direct mail.
Directed product development using in-depth knowledge of vendor landscape and industry insight.
Analyzed usage patterns to understand ways in which customers used company products and services.
Communicated marketing teams' plans and accomplishments to verify alignment with senior management objectives.
Cultivated effective partnerships with engineering, marketing, sales and customer support staff.
Handled [Number] client companies and brought in [Number] new accounts in [Time period].
Managed a portfolio of [Number] accounts totaling $[Amount] in sales.
Met with an average of [Number] clients per week consistently, resulting in a [Number]% client retention rate.
Effectively led a seasoned team of partner managers and account coordinators.
Contacted [Number] of new and existing customers per [Time period] to discuss new products and services.
Monitored market activity and quoted pricing to maintain healthy profit margins.
Negotiated prices, terms of sale and service agreements.
Created sales contacts with on- and off-premise accounts.
Organized joint sales calls with current customers and outside vendors.
Trained peers and management team on internal system supports and implementation plans.
Built client relationships by acting as the liaison between the customer service and sales teams.
Created proposals for new and repeat customer business transactions.
Education
High School Diploma: , Expected in 2007 West Covina High School - West Covina, CA GPA:
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