Outgoing worker offering extensive knowledge of customer service techniques, hospitality etiquette, superior communication and writing skills. Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.
Skills
Highly responsible, reliable, Upbeat, Outgoing and Positive
Dietary Clerk, 02/2020 to Current Methodist Health System – Midlothian, TX,
Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals.
Researched and identified ingredients and nutritional components of foods, diets and menu choices.
Educated employees by serving as nutrition resource to departmental and healthcare staff to enhance nutritional services.
Collaborated extensively with interdisciplinary care team to meet nutritional needs of each resident.
Earned reputation for good attendance and hard work.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Dietary Aide, 06/2013 to Current Hawkeye Care Centers Of Iowa – Dubuque, IA,
Assisted guests with making menu choices in an informative and helpful fashion.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Answered questions about menu selections and made recommendations when requested.
Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
Regularly checked on guests to ensure satisfaction with each food course and beverages.
Skillfully anticipated and addressed guests' service needs.
Consistently adhered to quality expectations andstandards.
Delivered exceptional, friendly and fast service.
Accurately recorded orders and partnered with team membersto serve food and beverages that exceeded guests' expectations.
Routinely cleaned table linens, table settings,glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
Effectively used items instock to decrease waste and profit loss.
Inquired about guest satisfaction, anticipated additional needs and happilyfulfilled requests.
Maintained a professional tone of voice and words at all times, including during peak rush hours.
Welcomed and acknowledge all guests in a friendly, service-orientedmanner.
Completed opening and closing checklists according to set standards.
Actively complied with all health department regulations and rectified issues immediately.
Provided high quality service.
Served specific meals to patients with special dietary needs with accuracy and speed.
Supervisor, 02/2012 to 04/2013 Omnicom Media Group – Dallas, TX,
Described use and operation of merchandise to customers.
Received and processed cash and credit payments for in-store purchases.
Opened and closed the store, including counting cash, opening and closing cash registers andcreating staff assignments.
Shared product knowledge with customers while making personal recommendations. Demonstrated that customers come first by serving them with a sense of urgency.
Maintained friendly and professional customer interactions.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.
Trained new employees.
Cross-trained andprovided back-up for other customer service representatives when needed.
Worked as a team member performing cashier duties, product assistance and cleaning.
Expressed appreciation and invited customers to return to the store.
Sales Representative, 01/2010 to 12/2011 Carchex – Towson, MD,
Prevented store losses using awareness, attention to detail and integrity.
Trained new employees.
Cross-trained and provided back-up for other customer service representatives when needed.
Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
Designed and suggested new display ideas to improve knowledgeof merchandise, which increased sales. Resolved product issues and shared benefits of new technology.
Expressed appreciation and invited customers to return to the store.
Managed quality communication, customer support and product representation for each client.
Successfully interacted with customers and retail buyers to expedite orders.
Assisted customers with store and product complaints.
Guaranteed positive customer experiences and resolved all customercomplaints.
Assisted customers in finding out-of-stock items.
Regularly sought opportunities to up sell and add onadditional merchandise.
Stocked and rotated inventory regularly.
Organized the store by returning all merchandise to itsproper place.
Replenished merchandise shelves with items from the stockroom.
Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
Education and Training
Associate of Science: Social Sciences, Computer Science, Expected in Thomas Nelson Community College - Hampton, VA GPA:
Accomplishments
Helped to improve employee and resident relations by suggesting employees get to know residents and their likes and
dislikes.
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