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Dietary Assistant Resume Example

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DIETARY ASSISTANT
Professional Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering nine years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Skills
  • Patient education
  • Diet modification
  • Order Fulfillment
  • Inbound and Outbound Calling
  • Complaint resolution
  • POS systems expert
  • Technical Support
  • Staff education and training
  • Medical terminology knowledge
  • Key holder experience
  • Professional telephone demeanor
  • Multi-line phone talent
  • Training development aptitude
  • Retail store support
  • Recordkeeping strengths
  • Strategic sales knowledge
  • Good listening skills
  • Problem resolution
  • Process improvement
  • MS Office
  • Relationship development
  • Project organization
Work History
June 2014-CurrentDietary Assistant | Seton Medical Center | Austin, TX

  • Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.
  • Maintained schedule of support services and attended all sessions.
  • Patiently and compassionately assisted patients requiring assistance eating meals.
  • Upheld efficiency of meal services by pre-setting over forty-five tables before patients arrived.
  • Conducted individualized nutritional assessments based on laboratory tests and data.
  • Educated clients about long-term health benefits of balanced diets and exercise programs.
  • Educated patients about therapeutic nutrition, ingredients selection, food prep and meal planning.
  • Organized and planned medical nutrition therapy for sixty patients and residents.
  • Assessed individual nutritional risk and status by interviewing patients,explaining different dietary requirements and the importance of proper diets.
  • Documented clinical findings and entered pertinent health data for processing, recordkeeping and use by other medical professionals.
  • Provided in-depth information on various modes of nutritional care to maximize options and paths to boosting health.
October 2013-September 2014Customer Service Representative | Jewelry Channel | Austin , Texas
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Educated customers on promotions to enhance sales.
  • Recommended Jewelry to customers, thoroughly explaining details.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Answered constant flow of customer calls with up to hundreds calls in queue per minute.
  • Entered customer interaction details in excel to track requests, document problemsand record solutions offered.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
December 2011-September 2013Cashier Team Lead | Burger King | Cromwell, CT
  • Monitored areas for security issues and safety hazards.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Educated employees on all job tasks, including register use, merchandising and customer service.
  • Analyzed purchases for signs of fraud.
  • Displayed new stock and rotated existing products.
  • Assisted customers by answering questions and fulfilling requests.
Education
April 2009GEDOneonta Job Corp, Oneonta, NY
Expected in June 2022Associate Degree: Health SciencesAustin Community College, Austin, TX
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Resume Overview

Companies Worked For:

  • Seton Medical Center
  • Jewelry Channel
  • Burger King

School Attended

  • Oneonta Job Corp
  • Austin Community College

Job Titles Held:

  • Dietary Assistant
  • Customer Service Representative
  • Cashier Team Lead

Degrees

  • GED
    Associate Degree : Health Sciences

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