dietary aide resume example with 3+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Accomplished Supervisor with 4 years of experience focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

  • Regulations Compliance
  • Issue Resolution
  • First Aid
  • Food Safety
  • Computer Skills
  • Reading Comprehension
  • Companionship and Emotional Support
  • Customer Relations
  • Credit Card Payment Processing
  • Active Listening
  • Order Fulfillment
  • Account Management
  • Microsoft Word
  • Retail Sales Customer Service
  • Receiving Support
  • Typing Proficiency
  • Shipping Procedures Understanding
  • Critical Thinking
  • Clerical Support
  • Customer Consulting
  • Quality Assurance Controls
  • Customer Retention Strategies
  • Customer Account Management
  • Job Assignments
  • Task Monitoring
  • Quality Control
  • Policy Enforcement
  • Performance Motivation
  • Player Engagement
  • Daily Transactions Review
  • Performance Tracking and Evaluations
  • Processes and Procedures
  • Resolving Complaints
  • Team Assignments
  • Training and Development
  • Negotiation and Conflict Resolution
Wossman High School Monroe, LA Expected in 05/1996 High School Diploma : - GPA :
Work History
Rolling Hills Developmental Center - Dietary Aide
Starkville, MS, 02/2023 - Current
  • Upheld efficiency of meal services by pre-setting tables before patients arrived
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher
  • Served meals to residents in accordance with established schedules and dietary procedures
  • Arranged tray and or table settings with proper tableware, condiments, and tray card
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed
  • Delivered nourishment and supplements to nurse station for distribution to specific residents
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area
  • Followed all food safety regulations while preparing meals for patients
  • Developed and maintained accurate nutrition records and databases
  • Monitored food safety and sanitation standards in food service areas
  • Obtained and evaluated dietary histories of individuals to plan nutritional programs.
Menasha Corporation - Team Lead/Customer Service Specialist
Olive Branch, MS, 06/2019 - 01/2023
  • Managed schedules, accepted time off requests and found coverage for short shifts
  • Evaluated customer service staff performance and provided constructive feedback
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
  • Worked different stations to provide optimal coverage and meet production goals
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
  • Responded to customer requests for products, services, and company information
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations
  • Checked status of orders and back-ordered products to coordinate efficient shipments
  • Took cash and credit card payments via phone, in person, and through email
  • Oversaw daily operations of service team, delegated tasks, and trained new staff
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
  • Kept register accurate through correct billing, payment processing, and cash management practices
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Wendy's - Shift Supervisor
City, STATE, 07/2021 - 08/2021
  • In training and I am already serv safe certified
  • Responded to and resolved customer questions and concerns
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
  • Completed store opening and closing procedures and balanced tills
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
  • Helped store management meet standards of service and quality in daily operations
  • Delivered successful training to more than 6 to 8 employees during tenure, educating on successful work processes and productivity strategies
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
  • Analyzed sales figures and identified areas for improvement
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress
  • Completed cash and credit card transactions accurately using POS software
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Kroger - Front End Cashier/Team Lead/Customer Service Associate
City, STATE, 05/2017 - 06/2017
  • Scanning groceries for the customers, displaying outstanding customer service and delivering a kind and friendly smile to my customers
  • Welcomed customers and helped determine their needs
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Answered questions about store policies and addressed customer concerns
  • Restocked and organized merchandise in front lanes
  • Worked flexible schedule and extra shifts to meet business needs
  • Addressed customer needs and made product recommendations to increase sales
  • Helped customers complete purchases, locate items, and join reward programs
  • Greeted customers entering store and responded promptly to customer needs
  • Upsold additional products and services to customers, increasing revenue
  • Assisted customers with returns, refunds and resolving transaction issues
  • Built relationships with customers to encourage repeat business
  • Used POS system to enter orders, process payments and issue receipts
  • Processed refunds and exchanges in accordance with company policy
  • Performed cash, card and check transactions to complete customer purchases
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked
  • Maintained current knowledge of store promotions and highlighted sales to customers
  • Checked personal identifications during alcohol and tobacco sales
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Supervised team of 15 staff members.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

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Resume Overview

School Attended

  • Wossman High School

Job Titles Held:

  • Dietary Aide
  • Team Lead/Customer Service Specialist
  • Shift Supervisor
  • Front End Cashier/Team Lead/Customer Service Associate


  • High School Diploma

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