Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Adept at being a calm force for callers while gathering details police and other first responders need to help resolve situations. Skilled in reading maps, understanding location details and providing relevant updates to people in the field. Experienced in working with automatic call distribution and electronic dispatch systems to handle emergency and non-emergency calls. Familiar with determining type and extent of emergencies along with location of incident and other related information. Knowledgeable about local streets, geography and demographics of Howard County.

  • Computer-based dispatch systems
  • Police department procedures
  • Basic life support knowledge
  • Map reading abilities
  • Information documentation
  • Critical thinker
  • Organizational skills
  • Friendly, positive attitude
  • Communication
  • Problem resolution
  • Data management
  • Collaboration
911 Dispatcher, 01/2016 - Current
Foot Locker Jacksonville, NC,
  • Assisted departments with special requests such as BOLOs.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Responded to emergency calls routed by automatic distribution system.
  • Used radio, telephone and computer system to update first responders with new information.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Cashier, 04/2016 - 01/2017
Four Seasons Hotels Inc Westlake Village, CA,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Operated cash register, collected payments and provided accurate change.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Assistant Manager, 08/2013 - 04/2015
Pathway Senior Living Sycamore, IL,
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Life Enrichment Aide, 01/2013 - 08/2013
Roselane Nursing Home City, STATE,
  • Oversaw and planned schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
  • Engaged with residence.
  • Helped get them to activities around the facility.
  • Planned activities for the residence
  • Helped with simple grooming needs such as, manicures, hair and clothing.
  • Load residence in wheel chairs into handicap vehicles. Drive to different places such as parades and stores.
Education and Training
: K-6 Teaching , Expected in
Central Community College - Grand Island,



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Resume Overview

School Attended

  • Central Community College

Job Titles Held:

  • 911 Dispatcher
  • Cashier
  • Assistant Manager
  • Life Enrichment Aide


  • Some College (No Degree)

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