Highly qualified, detail-oriented and hardworking Customer Service with more than 5 years of experience. Proficient in research, writing, case management and client relations. Expert computing and technology skills including competence in multiple software applications, website design (HTML), CMS and hosting, networking issues and social media.
Expressed appreciation and invited customers to return to the store.
Established and maintained effective communication system.
Trained 2 new employees quarterly.
Created new processes and systems for increasing customer service satisfaction.
Managed quality communication, customer support and product representation for each client.
Advanced coursework in Ethics
Marketing and Advertising coursework
Member of skills Club
Member of the basketball team, football team and Track
Cross Cultural Communications Skills ( Listening, Verbal, Written)
Computer/ technical Literacy
Flexibility/ Adaptability/ Managing Multiple Priorities.
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