Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Experienced dietary aide with over 5 years of experience in food involving health. Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and passionate jobseeker with strong organizational skills eager to secure entry-level Specimen Accessioner position in a growth environment. Ready to help team achieve company goals.

  • Food Selection
  • Food Intake Documentation
  • Meal Preparation
  • Individual Dietary Support
  • Dependable and Cooperative
  • Work Planning and Prioritizing
  • Team Training
  • Data Analysis
  • Verbal and Written Communication
  • Employee Guidance and Motivation
  • Quantity Estimation
  • Observation Reporting
Work History
06/2021 to Current
Dietary Aide Edgewood Estates Frenchburg, KY,
  • Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
  • Assisted in modifying daily menu in accordance with physician's written diet order and nutrition regulations.
  • Input and maintained data into department nutrition registry for future reference and follow-ups.
  • Maintained strict levels of cleanliness for tables, floors and prep areas.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Developed and distributed educational materials for patients to reference between appointments.
  • Arranged tray and or table settings with proper tableware, condiments and tray card.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
  • Increased aide productivity by working closely with staff to redesign cleaning protocols, processes and workflows.
03/2020 to 03/2020
Footwear Sales Associate Bass Pro Shops Glendale, AZ,
  • Educated customers on personalized shoe options based on activity level, style preferences and foot type.
  • Greeted and offered sales assistance to every customer upon entry into store.
  • Maintained accurate knowledge of new products and services based on changing market trends.
  • Provided accurate store information on pricing, sales and product features.
  • Accurately handled cash, card and check transactions to balance computerized register.
  • Suggested additional purchases to customers and directed to store locations.
  • Promoted up-selling of accessories including laces, scent balls and storage boxes to increase revenue and customer satisfaction.
  • Conducted product feature comparisons and price checking to facilitate consumer purchasing.
  • Helped customers select shoes to fit specific needs.
  • Used proper sizing and fit guidelines to provide best experience for customers.
  • Managed merchandise returns by offering product exchanges, store credit or monetary refunds.
  • Assisted freight workers in unpacking boxes and preparing shipments for online sales.
  • Constructed displays of footwear for specific brands or seasonal purposes.
  • Maintained security by observing customer behaviors and minimizing number of pairs on floor.
  • Opened new shipments and stored footwear in storage room according to size and style.
08/2019 to 10/2019
Call Center Representative Mass Bay Credit Union Boston, MA,
  • Resolved customer complaints and addressed emergency requests and needs.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer requests for products, services and company information.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Engaged in continuous learning and development opportunities to promote continued performance improvement.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Recommended products to customers, thoroughly explaining details.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Maintained user account data by initiating account access and establishing in database.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Promoted available products and services to customers during service, account management and order calls.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
  • Initiated termination of customer contract upon request.
11/2018 to 01/2019
Ups Driver Helper UPS City, STATE,
  • Assisted driver with product or package deliveries to residential and commercial locations.
  • Displayed very good communication and customer service skills.
  • Lifted and carried packages weighing up to 100 pounds.
  • Exhibited good attendance, work habits and willingness to learn job functions.
  • Arranged packages on truck to achieve best use of storage space and to minimize damage.
  • Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
  • Prevented damage to packages and products by correctly securing loads.
  • Completed required product or package delivery documentation.
  • Used proper safety techniques and gear such as lifting straps to move items off truck.
  • Used pallet jacks, handcarts and dollies to transport products to truck and to customers.
  • Mapped out locations using GPS applications.
  • Relayed information about delivery changes and new orders.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Arranged items at destination according to customer requests and instructions.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.
  • Shipped material and performed boxing, packing, labeling and preparation of any related documents.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Drove vehicles to deliver products and picked-up rejected or defective materials for return.
Expected in 06/2018
High School Diploma:
Thomas R Proctor High School - Utica, NY

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School Attended

  • Thomas R Proctor High School

Job Titles Held:

  • Dietary Aide
  • Footwear Sales Associate
  • Call Center Representative
  • Ups Driver Helper


  • High School Diploma

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