Experienced dietary aide with over 5 years of experience in food involving health. Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and passionate jobseeker with strong organizational skills eager to secure entry-level Specimen Accessioner position in a growth environment. Ready to help team achieve company goals.
Skills
Food Selection
Food Intake Documentation
Meal Preparation
Individual Dietary Support
Dependable and Cooperative
Work Planning and Prioritizing
Team Training
Data Analysis
Verbal and Written Communication
Employee Guidance and Motivation
Quantity Estimation
Observation Reporting
Work History
06/2021 to Current
Dietary AideEdgewood Estates – Frenchburg, KY,
Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
Assisted in modifying daily menu in accordance with physician's written diet order and nutrition regulations.
Input and maintained data into department nutrition registry for future reference and follow-ups.
Maintained strict levels of cleanliness for tables, floors and prep areas.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Distributed food during busy peak periods to drive customer satisfaction.
Developed and distributed educational materials for patients to reference between appointments.
Arranged tray and or table settings with proper tableware, condiments and tray card.
Delivered nourishment and supplements to nurse station for distribution to specific residents.
Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
Served meals to residents in accordance with established schedules and dietary procedures.
Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
Increased aide productivity by working closely with staff to redesign cleaning protocols, processes and workflows.
03/2020 to 03/2020
Footwear Sales AssociateBass Pro Shops – Glendale, AZ,
Educated customers on personalized shoe options based on activity level, style preferences and foot type.
Greeted and offered sales assistance to every customer upon entry into store.
Maintained accurate knowledge of new products and services based on changing market trends.
Provided accurate store information on pricing, sales and product features.
Accurately handled cash, card and check transactions to balance computerized register.
Suggested additional purchases to customers and directed to store locations.
Promoted up-selling of accessories including laces, scent balls and storage boxes to increase revenue and customer satisfaction.
Conducted product feature comparisons and price checking to facilitate consumer purchasing.
Helped customers select shoes to fit specific needs.
Used proper sizing and fit guidelines to provide best experience for customers.
Managed merchandise returns by offering product exchanges, store credit or monetary refunds.
Assisted freight workers in unpacking boxes and preparing shipments for online sales.
Constructed displays of footwear for specific brands or seasonal purposes.
Maintained security by observing customer behaviors and minimizing number of pairs on floor.
Opened new shipments and stored footwear in storage room according to size and style.
08/2019 to 10/2019
Call Center RepresentativeMass Bay Credit Union – Boston, MA,
Resolved customer complaints and addressed emergency requests and needs.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Responded to customer requests for products, services and company information.
Documented and detailed calls and complaints using call center's CRM database.
Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Educated customers on current promotions, upgrades or new offerings available under current plan.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Engaged in continuous learning and development opportunities to promote continued performance improvement.
Resolved concerns with products or services to help with retention and drive sales.
Received multiple positive reviews acknowledging dedication to excellent customer service.
Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
Researched issues through identification of similar past problems and recommended most appropriate solution.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Performed various clerical duties by filing and faxing documents and creating customer databases.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Recommended products to customers, thoroughly explaining details.
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Maintained user account data by initiating account access and establishing in database.
Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Promoted available products and services to customers during service, account management and order calls.
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Described product highlights and benefits to help guide purchasing decisions.
Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
Initiated termination of customer contract upon request.
11/2018 to 01/2019
Ups Driver Helper UPS – City, STATE,
Assisted driver with product or package deliveries to residential and commercial locations.
Displayed very good communication and customer service skills.
Lifted and carried packages weighing up to 100 pounds.
Exhibited good attendance, work habits and willingness to learn job functions.
Arranged packages on truck to achieve best use of storage space and to minimize damage.
Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
Prevented damage to packages and products by correctly securing loads.
Completed required product or package delivery documentation.
Used proper safety techniques and gear such as lifting straps to move items off truck.
Used pallet jacks, handcarts and dollies to transport products to truck and to customers.
Mapped out locations using GPS applications.
Relayed information about delivery changes and new orders.
Moved furniture and boxes using utility dolly and truck ramp.
Arranged items at destination according to customer requests and instructions.
Verified quantity and description of materials received by checking merchandise against packing list.
Assembled orders and packed items for shipment, conveying orders to shipping personnel.
Shipped material and performed boxing, packing, labeling and preparation of any related documents.
Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Verified documentation and condition of freight to assure quality standards were achieved.
Drove vehicles to deliver products and picked-up rejected or defective materials for return.
Education
Expected in 06/2018
High School Diploma: Thomas R Proctor High School - Utica, NY GPA:
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