, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Experienced dietary aide with over 5 years of experience in food involving health. Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and passionate jobseeker with strong organizational skills eager to secure entry-level Specimen Accessioner position in a growth environment. Ready to help team achieve company goals.
- Food Selection
- Food Intake Documentation
- Meal Preparation
- Individual Dietary Support
- Dependable and Cooperative
- Work Planning and Prioritizing
| - Team Training
- Data Analysis
- Verbal and Written Communication
- Employee Guidance and Motivation
- Quantity Estimation
- Observation Reporting
|
06/2021 to Current Dietary Aide Edgewood Estates – Frenchburg, KY,
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Assisted in modifying daily menu in accordance with physician's written diet order and nutrition regulations.
- Input and maintained data into department nutrition registry for future reference and follow-ups.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Distributed food during busy peak periods to drive customer satisfaction.
- Developed and distributed educational materials for patients to reference between appointments.
- Arranged tray and or table settings with proper tableware, condiments and tray card.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
- Increased aide productivity by working closely with staff to redesign cleaning protocols, processes and workflows.
03/2020 to 03/2020 Footwear Sales Associate Bass Pro Shops – Glendale, AZ,
- Educated customers on personalized shoe options based on activity level, style preferences and foot type.
- Greeted and offered sales assistance to every customer upon entry into store.
- Maintained accurate knowledge of new products and services based on changing market trends.
- Provided accurate store information on pricing, sales and product features.
- Accurately handled cash, card and check transactions to balance computerized register.
- Suggested additional purchases to customers and directed to store locations.
- Promoted up-selling of accessories including laces, scent balls and storage boxes to increase revenue and customer satisfaction.
- Conducted product feature comparisons and price checking to facilitate consumer purchasing.
- Helped customers select shoes to fit specific needs.
- Used proper sizing and fit guidelines to provide best experience for customers.
- Managed merchandise returns by offering product exchanges, store credit or monetary refunds.
- Assisted freight workers in unpacking boxes and preparing shipments for online sales.
- Constructed displays of footwear for specific brands or seasonal purposes.
- Maintained security by observing customer behaviors and minimizing number of pairs on floor.
- Opened new shipments and stored footwear in storage room according to size and style.
08/2019 to 10/2019 Call Center Representative Mass Bay Credit Union – Boston, MA,
- Resolved customer complaints and addressed emergency requests and needs.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer requests for products, services and company information.
- Documented and detailed calls and complaints using call center's CRM database.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Engaged in continuous learning and development opportunities to promote continued performance improvement.
- Resolved concerns with products or services to help with retention and drive sales.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Recommended products to customers, thoroughly explaining details.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Maintained user account data by initiating account access and establishing in database.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Promoted available products and services to customers during service, account management and order calls.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Described product highlights and benefits to help guide purchasing decisions.
- Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
- Initiated termination of customer contract upon request.
11/2018 to 01/2019 Ups Driver Helper UPS – City, STATE,
- Assisted driver with product or package deliveries to residential and commercial locations.
- Displayed very good communication and customer service skills.
- Lifted and carried packages weighing up to 100 pounds.
- Exhibited good attendance, work habits and willingness to learn job functions.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
- Prevented damage to packages and products by correctly securing loads.
- Completed required product or package delivery documentation.
- Used proper safety techniques and gear such as lifting straps to move items off truck.
- Used pallet jacks, handcarts and dollies to transport products to truck and to customers.
- Mapped out locations using GPS applications.
- Relayed information about delivery changes and new orders.
- Moved furniture and boxes using utility dolly and truck ramp.
- Arranged items at destination according to customer requests and instructions.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Shipped material and performed boxing, packing, labeling and preparation of any related documents.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Drove vehicles to deliver products and picked-up rejected or defective materials for return.
Expected in 06/2018 High School Diploma:
Thomas R Proctor High School - Utica, NY
GPA:
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