Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

To acquire a position that will enable me to use my strong organizational skills, time management, and to provide excellent customer service and help promote a healthy work environment with peers. Friendly and efficient sales associate devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding Customer service standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

  • Attention to details
  • Provides a proactive attitude
  • Excels in upselling product
  • Ability to work with various operating machineries
  • Effective leadership and management
  • Strong problem solving
  • Ability to stay calm and courteous in even the most disagreeable customer.
  • Conflict mediation
  • Quality assurance controls
  • In-store support
  • Shipping and receiving understanding
  • Adaptive team player
  • Store maintenance
05/2019 to Current
Dietary Aide Homewood Retirement Centers Mountain View, MD,
  • Cleaned and sanitized kitchen along with the eating room area.
  • Checked kitchen inventory on a weekly basis while replenishing inventory for premium freshness of all meals.
  • Establish and maintain safe, friendly atmosphere for the residents and their guests.
  • Train and mentor new employees
  • Cleaned and sanitize high contact areas.
  • Wash plates, cups, utensils, serving tools and cooking equipment.
  • Worked with Cooks to update cleaning protocols and increase aide efficiency.
  • Served specific meals to patients with special dietary needs.
  • Researched and identified ingredients and nutritional components of foods, diets and menu choices.
09/2014 to 05/2019
Special Events Manager Providence Health & Services Liberty Lake, WA,
  • Ability to stay calm and courteous to even the most disagreeable customer.
  • Work in a fast-paced environment and goes the extra mile to sell more and keep customers happy.
  • Handles any challenges promptly and to the guest’s satisfaction.
  • Took part-time server opportunities, as well as bussing and bar-back.
  • Maintained close communication with clients to mitigate service issues.
  • Assessed event success and uncovered room for improvement through client feedback.
  • Designed contracts, collected fees and booked venues for events.
  • Selected event materials which aligned with clients' requests and vision.
  • Planned menus to align with event theme or budget, coordinated catering services and selected appropriate entertainment.
  • Managed catering services, audio-visual services and clean up.
08/2019 to 10/2019
Server/Waitstaff Dominion Senior Living Hixson, TN,
  • Must constantly provide a great dining experience to all customers.
  • Provide any fellow employee assistance to ensure quality service to all customers.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Upsold customers and optimized table-turns to outperform average sales.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
02/2020 to Current
Sales Associate L.L. Bean, Inc. North Hampton, NH,
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Offered product and service consultations and employed upselling techniques.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Education and Training
Expected in 05/2013
High School Diploma:
Howell Cheney Technical High School - Manchester, CT
  • Completed professional development in HVAC
  • Honor Roll Second semester of my senior year
Expected in
Manchester Community College - Manchester, CT

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Resume Overview

School Attended

  • Howell Cheney Technical High School
  • Manchester Community College

Job Titles Held:

  • Dietary Aide
  • Special Events Manager
  • Server/Waitstaff
  • Sales Associate


  • High School Diploma
  • Some College (No Degree)

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