LiveCareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Talented and team leader offering more then 5 years of success in customer service environments. Strategic thinker with proficiency. Offers proven ability to build effective teams. Committed to identifying and leveraging opportunities for growth. I am a very enthusiastic person and a mother of 3 headstrong boys.

Skills
  • Food preparation
  • Sanitization
  • First-aid
  • Table setting
  • Meal preparation
  • Nutrition
  • Meal Planning
  • Cleaning equipment
  • FDA food guidelines
  • Gluten and dairy free diets
  • Special diet requirements
Experience
Dietary Aide, 04/2017 - 09/2020
Iroquois Memorial Hospital Gilman, IL,
  • Used a commercial dishwasher to wash plates, cups, utensils, serving tools and cooking equipment.
  • Assisted cooks with meal prep for 3 daily meals, following strict sanitation and food handling guidelines
  • Set over 14 tables before patients arrived to maintain efficiency of meal services.
  • Served specific meals to patients with special dietary needs.
  • Established healthful and therapeutic meal plans and menus for individuals with health conditions.
  • Educated employees by serving as nutrition resource to departmental and healthcare staff to enhance nutritional services.
  • Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals.
  • Developed and oversaw preparation of specialized diets.
  • Worked with the supervisor to update cleaning protocols and increase aide efficiency.
Customer Service Representative, 03/2015 - 01/2017
Gallagher Bassett Nz Ltd San Diego, CA,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted approximately 3-4 customers each hour with banking questions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Answered 10+ inbound calls per day and directed to designated individuals or departments.
  • Worked with customer service to develop customer service improvement initiatives.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Educated customers on special pricing opportunities and company offerings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Delivered service and support to each customer, paving way for future business opportunities.
Clerk Cashier, 04/2010 - 10/2013
Murphy Usa, Inc. King George, VA,
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Trained new employees in cashiering procedures, offering assistance in resolving issues.
  • Helped customers find specific products, answered questions and offered product advice.
  • Resolved issues with cash registers, card scanners and printers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Operated cash register, collected payments and provided accurate change.
  • Assisted supervisors with completing end-of-day counts and securing funds to prevent loss or theft.
  • Resolved issues regarding customer complaints and escalated worsening concerns to supervisor for remediation.
  • Inspected items for damage and obtained replacements for customers.
Cashier, 10/2006 - 03/2008
Walmart City, STATE,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Operated cash register, collected payments and provided accurate change.
  • Resolved issues regarding customer complaints and escalated worsening concerns to supervisors for remediation.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Resolved issues with cash registers, card scanners and printers.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Helped customers find specific products, answered questions and offered product advice.
  • Inspected items for damage and obtained replacements for customers.
Education and Training
High School Diploma: , Expected in 05/2008
-
Marion High School - Marion, IA
GPA:

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Resume Overview

School Attended

  • Marion High School

Job Titles Held:

  • Dietary Aide
  • Customer Service Representative
  • Clerk Cashier
  • Cashier

Degrees

  • High School Diploma

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