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Developmental Disability Case Manager Resume Example

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DEVELOPMENTAL DISABILITY CASE MANAGER
Summary

Experienced Social Services Case Manager specializing in use the CARE assessment to provide supports for clients. Seeking to provide effective and supportive services while simultaneously continuing both personal and professional development using my skills, education and years of experience.

Highlights
  • Ten years with WA State, Department of Social and Health Services. Eight years of those as a Developmental Disability Case Manager
  • .Collaborate with other agencies and professionals
  • Establish and maintain state-wide resources for all clients
  • Refer clients to resources which includes federal/state/county and city programs and other local resources.
  • Attend all required trainings, conferences and workshops as required
  • Ability to prioritize workload, manager simultaneous projects and meet deadlines.
  • Identify the needs of persons with Developmental disabilities using CARE
  • Identify essential functions to reasonable accommodations process and compliance with ADA
  • Create and revise assessments as required
  • Respond to client needs in an effective and and timely manner
  • Understand and followed RCW, WACS, policies and procedures pertaining to duties of position
  • Plan and direct programs and organization's budget and policies regarding participant involvement, program requirements and benefits.
  • Excellent verbal and written communication skills
  • Organized with excellent self management skills as well a being a team member
Experience
Developmental Disability Case Manager
May 2005 to June 2013 WA State, DSHS, Developmental Disability Administration － Spokane, WA

DDA Case Manager:

  • Maintained a Waiver case load of approximately 75 clients.
  • Identify support needs for DDA clients and plan and authorized payment for appropriate services.
  • Conducted client and family interviews using CARE to determine what services they would qualify for and to best meet their needs.
  • Schedule and conduct face to face home visits with clients and families. Review and monitor client plans, reports, and client progress.
  • Work with families and community members to advocate on behalf of clients. Collaborate with other agencies and professionals to support clients.
  • Request Exceptions to Rule (ETRs) and prior approvals per requirements. Testify at administrative hearings as needed.
  • Identify clients or families in crisis and make emergent referrals as needed to appropriate authorities, department/division services, or local community resources. Respond to emergencies, extraordinary incidents or work tasks that require employee response.


Central Nursing Office Secratary
November 2003 to May 2005 WA State, DSHS, Eastern State Hospital － Medical Lake, WA
  • Independently performed a variety of complex clerical projects and assignments.
  • Created and revised electronic and manual record keeping systems including large data base files using Excel and One-Staff.
  • Prepared, reviewed, verified and processed documents resolving clerical problems, personnel misconduct, patient abuse issues and further respond to inquires regarding policies, procedures, and services.
  • Prepared personnel files, maintained nursing license's, registration and database.
  • Exercised delegated approval authority.
  • Prepared and processed timekeeping.
  • Prepared purchase requests, invoices, equipment usage and inventory documents.
  • Screened and evaluated applications for new hires.
Human Resource Specialist
April 2002 to May 2003 Whidbey Island Bank － Oak Harbor, WA
  • Recruited and conducted screening interviews.
  • Maintained recruitment records and prepared statistical and Affirmative Action reports.
  • Posted jobs, prepared ads and maintained and updated job descriptions.
  • Completed necessary forms and maintained records for disability, life, 401(k), unemployment and workers compensation insurance and benefits claims.
  • Conducted orientation for new employees.
  • Reviewed and audited insurance billings to ensure benefit payments were accurate and complied with company policy.
  • Inputed new employee payroll data and established files.
  • Provided maintenance for payroll including rate and status changes, promotions, transfers, terminations, etc.
Education
Bachelor of Arts : Special Education K-12, 2001 Western Washington University － Bellingham, WA, USA

Minor in Psychology
Associate of Arts : College Transfer Degree, 1999 Skagit Valley College － Mount Vernon, WA, USA

AAUCT (Associate of Academic University College Transfer Degree)
Associate of Arts : Associate of Technical Arts, 1998 Skagit Valley College － Mount Vernon, WA, USA

ATA - Office and Business Technology and Accounting
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Resume Overview

Companies Worked For:

  • WA State, DSHS, Developmental Disability Administration
  • WA State, DSHS, Eastern State Hospital
  • Whidbey Island Bank

School Attended

  • Western Washington University
  • Skagit Valley College

Job Titles Held:

  • Developmental Disability Case Manager
  • Central Nursing Office Secratary
  • Human Resource Specialist

Degrees

  • Bachelor of Arts : Special Education K-12 , 2001
    Associate of Arts : College Transfer Degree , 1999
    Associate of Arts : Associate of Technical Arts , 1998

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