LiveCareer-Resume

development engagement supervisor resume example with 16+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Team Leader who consistently contributes to corporate sales success. Exemplary problem solving skills, able to identify problems and implement corrective processes. Strong communicator and organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail. Very strong interpersonal skills and the ability to build relationships Energetic and goal-focused to develops new businesses and increase revenues. Persuasive communicator and assertive negotiator with strong deal-closing abilities. Highly resourceful team-player, with the ability to also be extremely effective independently . Offering expertise and 20 years of experience servicing customers. Very proactive with approaches to problem-solving with strong decision-making capability. Forward thinker.

Skills
  • CLIA Certification – Cruise & Tour expert,multigenerational Trips
  • Computer skills: Windows 10, powerpoint, Excel, Word
  • World-span, Amadeus, Sabre/GDS. Generally computer savvy
  • Fluent in Spanish
  • Strategic Planning
  • Leadership Development
  • Sales Management
  • Market Knowledge
  • Exceptional Negotiation Skills
  • Sales Tracking
  • Sales Development
  • Brand Management
  • Issue and Conflict Resolution
  • Team Recruiting and Onboarding
  • Operational Records Review
  • Staff Training and Development
  • Customer Complaint Resolution
  • Relationship Building
  • Networking Events
  • Sales Statistics Analysis
  • Operating Procedures and Policies
  • Customer Service
Experience
03/2020 to Current Development & Engagement Supervisor Prestige Travel Systems | City, STATE,
  • Develop and execute business plans for new agents and existing Independent agents' development activities with short- and long-term goals and strategies.
  • Responsible for the identification, and cultivation, of new agents and assistance to find their niche and engagement with their demographic, followed by the proper training.
  • Responsible to improve engagement, and increase sales with our preferred vendor, helping the agents with portal training, systems for reservations, marketing materials, and promotional offers.
  • Coached agents on preferred vendors' policies, procedures, and best practices to enhance operational efficiency, and customer service satisfaction, and increase overall sales productivity.
  • Located and vetted vendors, established good relationships, and negotiated contracts.
  • Identified systematic problems and root causes to resolve issues and improve customer service. Serves as liaison in some opportunities to aid agent/client relationships.
  • Maintained information database related to products and service availability, supplier capabilities, and lead times.
  • Analyzed market and delivery systems to determine present and future material availability and prospect promotions.
  • Coordinated and serviced personal clients with their Tour, cruise, and group needs via air, ocean, and rivers.
  • Represented companies in negotiating contracts and formulating policies with suppliers.
08/2012 to 03/2017 Bilingual Inside Sales Supervisor Coca-Cola Enterprises, Inc | City, STATE,
  • Supervised inside sales reps, managed daily performance and provided feedback to increase productivity.
  • Communicated key information regarding products, promotions and sales incentive contests to foster competitive drive.
  • Maintain broad knowledge of all company products, services and promotions
  • Selling/introducing new brands & administers established accounts
  • Communicate changes in volume or un- productivity on accounts
  • Help handling update to our internal Organization customer Data
  • Handling all customers’ issues from inception to final resolution
  • Direct or route customer calls to appropriate personnel for assistance.
  • Lead inside sales meetings to outline projected goals and marketing campaigns.
  • Analyzed performance metrics to improve productivity, solve problems and create opportunities to enhance operational success.
07/2002 to 12/2010 Area Manager Hertz Local Edition Hertz Corporation | City, STATE,
  • Managed 7 Locations and up to 35 Employees
  • Responsible for a fleet of up to 140 vehicles per location
  • Territories included: Fort Lee, Ridgefield, , Fairview, North Bergen, West New York, Englewood, Englewood Cliff, Tenafly and Bergenfield
  • Hired, trained and mentored all staff in sales, customer service, and general office admin, back office operation reports required in a daily operation of a branch, including daily report of business, account receivables, and non revenue, payroll
  • Responsible for training all new hires - 12 weeks new hire program, based on HIP and procedure/regulations for the Hertz Local Edition program, among other items in the Agenda .
  • Promoted positive customer service experiences by promptly resolving conflicts.
  • Fulfilling goal to bring them to speed even before set time
  • Established a number of accounts and developed sales in Insurance Replacement, Corporate and Leisure rentals
  • Set up, established and maintain over 20 direct accounts (body shops, repair shops and insurance agencies.)
  • Direct Marketing on sales projections with our prospect accounts
  • Full P&L Responsibilities
  • Responsible for Payroll and expenses report related to the location in weekly basis
  • Negotiated referral rentals for new accounts
  • Negotiated and managed fleet expenses, related but not limited to maintenance, warranty, registrations etc
  • And teaming efforts with car/fleet control department, helping the depreciation.
  • Aligned procedures and protocols with changing business demands.
  • Boosted team morale and overall revenues by creating and implementing sales contests.
  • Authored and updated production reports and personnel records to facilitate operational decisions.
Education and Training
Expected in 01/2015 Travel Agent Certification | Certification/ CLIA , , GPA:
  • Complete Course Cruises Commodore Princess Cruises
  • Honorary Bachelor Royal Caribbean and Celebrity Cruises
Expected in 03/1998 English As A Second Language(ESL) | Languages Bergen Community College, North Bergen, New Jersey GPA:
Expected in 01/1994 Bachelor of Science | Marketing/Advertising IUTV University of Tecnología Venezuela, Caracas, GPA:

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Resume Overview

School Attended

  • Certification/ CLIA
  • Bergen Community College
  • IUTV University of Tecnología Venezuela

Job Titles Held:

  • Development & Engagement Supervisor
  • Bilingual Inside Sales Supervisor
  • Area Manager Hertz Local Edition

Degrees

  • Travel Agent Certification
  • English As A Second Language(ESL)
  • Bachelor of Science

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