development engagement supervisor resume example with 16+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
A highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Team member who consistently contributes to sales success. Exemplary problem solving skills, able to identify problems and implement corrective processes. Strong communicator and organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail. Very strong interpersonal skills and the ability to build relationships Energetic and goal-focused to develops new businesses and increase revenues. Persuasive communicator and assertive negotiator with strong deal-closing abilities. Highly resourceful team-player, with the ability to also be extremely effective independently . Offering expertise and 20 years of experience servicing customers. Very proactive with approaches to problem-solving with strong decision-making capability. Forward thinker.
Skills
CLIA Certification – Cruise & Tour expert,multigenerational Trips
Computer skills: Windows 10, powerpoint, Excel, Word
World-span, Amadeus, Sabre/GDS. Generally computer savvy
Fluent in Spanish
Strategic Planning
Leadership Development
Sales Management
Market Knowledge
Exceptional Negotiation Skills
Sales Tracking
Sales Development
Brand Management
Issue and Conflict Resolution
Team Recruiting and Onboarding
Operational Records Review
Staff Training and Development
Customer Complaint Resolution
Relationship Building
Networking Events
CRM Platforms-CBO
Operating Procedures and Policies
Customer Service
Experience
Development & Engagement Supervisor, 03/2020 - Current Prestige Travel Systems – City, STATE,
Develop and execute business plans for new agents and existing Independent agents' development activities with short- and long-term goals and strategies.
Responsible for the identification, and cultivation, of new agents and assistance to find their niche and engagement with their demographic, followed by the proper training.
Responsible to improve engagement, and increase sales with our preferred vendor, helping the agents with portal training, systems for reservations, marketing materials, and promotional offers.
Coached agents on preferred vendors' policies, procedures, and best practices to enhance operational efficiency, and customer service satisfaction, and increase overall sales productivity.
Identified systematic problems and root causes to resolve issues and improve customer service. Serves as liaison in some opportunities to aid agent/client relationships.
Maintained information database related to products and service availability, supplier capabilities, and lead times.
Part of team to updated onboarding manuals, glossary of industry terms and call scripts to help prepare sales team for success
Coordinated and serviced personal clients with their Tour, cruise, and group needs via air, ocean, and rivers.
Represented companies in negotiating contracts and formulating policies with suppliers.
Supervised inside sales reps, managed daily performance and provided feedback to increase productivity.
Communicated key information regarding products, promotions and sales incentive contests to foster competitive drive.
Maintain broad knowledge of all company products, services and promotions
Selling/introducing new brands & administers established accounts
Handling all customers’ issues from inception to final resolution
Lead inside sales meetings to outline projected goals and marketing campaigns.
Analyzed performance metrics to improve productivity, solve problems and create opportunities to enhance operational success.
Area Manager Hertz Local Edition, 07/2002 - 12/2010 Hertz Corporation – City, STATE,
Managed 7 Locations and up to 35 Employees
Responsible for a fleet of up to 140 vehicles per location
Territories included: Fort Lee, Ridgefield, , Fairview, North Bergen, West New York, Englewood, Englewood Cliff, Tenafly and Bergenfield
Hired, trained and mentored all staff in sales, customer service, and general office admin, back office operation reports required in a daily operation of a branch, including daily report of business, account receivables, and non revenue, payroll
Responsible for training all new hires - 12 weeks new hire program, based on HIP and procedure/regulations for the Hertz Local Edition program, among other items in the Agenda .
Promoted positive customer service experiences by promptly resolving conflicts.
Fulfilling goal to bring them to speed even before set time
Established a number of accounts and developed sales in Insurance Replacement, Corporate and Leisure rentals
Set up, established and maintain over 20 direct accounts (body shops, repair shops and insurance agencies.)
Direct Marketing on sales projections with our prospect accounts
Full P&L Responsibilities
Responsible for Payroll and expenses report related to the location in weekly basis
Negotiated and managed fleet expenses, related but not limited to maintenance, warranty, registrations etc. And teaming efforts with car/fleet control department, helping the depreciation.
Aligned procedures and protocols with changing business demands.
Boosted team morale and overall revenues by creating and implementing sales contests.
Authored and updated production reports and personnel records to facilitate operational decisions.
Supervised business functions, employee staffing, customer retention and financial accountability for stores.
Education and Training
Bachelor of Science: Marketing/Advertising, Expected in - UCV -Universidad Central De Venezuela - Caracas, GPA: Status -
Travel Agent Certification: , Expected in - Certification/ CLIA - , GPA: Status -
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