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Development and Translations Manager, Control Account Manager Resume Example

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DEVELOPMENT AND TRANSLATIONS MANAGER, CONTROL ACCOUNT MANAGER
Summary

I am in search of an opportunity which will allow me to demonstrate ability and experience in the project management of multiple development and translation programs, business communication and market growth. The ideal opportunity will allow for me to apply the knowledge and skills acquired through years of multi-media, translation and training development management, along with Six Sigma Process Improvement to aid your business in achieving its annual goals.


I possess extensive experience encompassing Functional and Project Management in both domestic and global markets, am able to build strong, long-term customer relationships and provide exceptional customer service. I am a highly motivated professional with commitment to excellence in service and performance, demonstrating strong communication and organizational skills and a broad knowledge in multiple corporate industries.

Core Qualifications
  • 12+ years developing content and media in a "ready for translation" state with a focus on regional, dialect and cultural localization.
  • 9+ years working with key stake holders to determine needs and program timing.
  • 9+ years managing multiple, simple to complex development schedules and budgets.
  • 9+ years successfully managing multiple and integrated project teams with conflicting priorities and requirements.
  • 12+ years development of process and design tools for the localization and integration of translation into Web-based training.
  • Possess extensive knowledge of translation processes and requirements, along with a strong relationship base of translators and translation vendors.
  • Familiar with various translation tools (such as Trados, Systran) and the building of Lexicons for specific client requirements (automotive, software, and soft skills terminology).
  • EVMS (Earned Value Management Systems) Certified - Raytheon has a highly robust requirement for all Cost Control Account Managers to control and assess program performance.
  • Experience in developing training on various subject matter, including Project Management and Process Improvement.
Achievements
  • Coordinated translation outsourcing requirements and made recommendations to purchase services.
  • Determined existing translation processes, identified inefficiencies and implemented changes to improve schedule and realized an 18% cost savings.
  • Wrote Statement of Requirements, Request for Proposal/Quote to realize a reduction in vendor cost, resulting in new contracts, negotiated at lower rates, based on volume of work.
  • Secured additional revenue annually, by identifying opportunities and proposing direct to the client's business functions where training was not required or funded; Opportunities included:
  • Technology Summit targeted to corporate managers, directors, VPs to market the Technical Training Organization for a major utility service provider.
  • Purchase and customize Lean Six Sigma Greenbelt training targeted towards top level managers and supervisors; developed implementation roll out and communication strategy.
  • Develop software tools, user guides and job aids delivered through social media within corporate firewall.
  • Integral part of transition team at inception of training function outsource, implemented efficiency protocols and mechanism for tracking inefficiencies; collected data to validate the cost of inefficiencies and recoup $185k and $65k in the first two years, which the customer was able to transfer to the operating accounts of the responsible business units. This effort promoted acceptance across the enterprise of web-based training and enforced a culture change to "Just in Time" training.
  • Established performance criteria for the PICs to aid in prioritization of projects and made recommendations to customer for accomplishing and measuring training goals.
  • Met or exceeded all Service Level Agreements, implemented mitigation when thresholds were breached; measurements include effectiveness of training, timely response, customer satisfaction.
  • Improved the customer training department's overall customer satisfaction scores year over year, from an initial score of 3.2 to the most recent score of 4.6, through effective communication, improved training, lowered cost and gradual culture shift.
  • Implemented continuous improvement activities, through Six Sigma process improvement, semi-annual surveys, student and management feedback Increased client base through an emphasis on employee performance improvement, alignment to business unit strategy, measurement and benchmarking.
  • Member of the program team who earned the Raytheon 6sigma President's Award for improving our customer's business, while exhibiting Raytheon's core values and commitment to excellence.
Professional Experience
Development and Translations Manager, Control Account ManagerMay 2007 to Jul 2014
Axalta Coating Systems - Lionville , PA
  • Responsible for Design, Development and Translation functions for both large and small training programs
  • Manage multi-million dollar budgets, ensuring efficient use for customer funded projects; track and report sales, schedule to budget performance, earned value, and data trends
  • Manage development staff of Instructional Designers, Multi-media specialists, programmers and translators
  • Conduct motivational meetings, seminars and training events for functional staff Balance and coordinate workload across full time employees, contract staff and outsourcing, as budget and schedules dictate
  • Responsible for planning, organizing, designing, implementation and translation of learning and development visual, interactive, audio and motion assets; includes: Digital audio and visual record, edit, output Interactive 2 and 3 dimensional training, games and simulations Media interfaces, Learning Content Management Systems (LCMS) and Learning Management Systems (LMS)
  • Determine requirements, costing and scheduling to manage the development, translation, delivery and implementation of training programs and safety initiatives, through traditional Instructor-led, Web-based, and simulated training, certification and performance demonstration
  • Interact with customer and their clients to conduct, coordinate and analyze the needs to improve business, employee performance, their customer relations and service, safety and compliance, environmental, leadership, performance development, software applications and theft prevention
  • Work side-by-side with the customer's Performance Improvement Consultants (PICs), Senior Executives and Key Stake Holders to support their various business unit's needs and mediate agreements.

Multi-Media ManagerJun 2000 to May 2007
Raytheon Professional Services - City , STATE
  • Responsible for the programming, illustration, and desktop publishing functions
  • Conduct and coordinate work for staff of 15-25, level loading with full time and subcontract employees to accommodate fluctuating workload in the development of animations, simulations, 2d and 3d illustration, print ready and interactive documents for all training programs
  • Design marketing, communication and sales brochures, catalogs, posters, and event literature Accomplishments Responsible for ensuring efficient and accurate translation of various training programs
Principle Media Development SpecialistMar 1996 to Jun 2000
Raytheon Professional Services - City

Responsible for the design and development of various illustration and desktop publishing materials in the support of training development, sales, promotions and events for multiple internal and external customers.

Sales Coordinator, Project LeadMay 1978 to Mar 1996
MascoTech Training & Visual Services - City , STATE

Sales Coordinator and Project Lead to support the Multimedia department of a major automotive manufacturer. Responsible for generating sales, quotes, pricing, coordinating projects, final delivery and quality assurance.

Worked up from a Desktop Publisher / Technical Illustrator role.

Education and Training
High School Diploma, General1979Warren Woods Tower High School - City, State, USA

Attended community college and adult education courses to enhance knowledge and skills grown on the job:

Blueprint and drafting

Computer graphics, programming and design, softskills workshops through

McGraw Hill, Skillpath, UofM, New Horizons to name a few.

Certifications

MS Project Intermediate Certificate 

Focus of study included the requirements to schedule resources, budget and timing across integrated projects and track performance with information uploaded to MPM, where this data integrates the plans and achievement with financial actual charges. Reports are output for analysis and reporting by the Cost Control Account Manager.


Raytheon's EVMS Certification 

Raytheon's custom training program consists of 24 hours extensive training and simulated proficiency assessments to manage all aspects of government projects. This program aligns to the federal requirements for managing both the schedule and budget of any project funded by a government agency.

Skills

Computer/Software 

  • Microsoft Office (MS Project, Excel, Word, PowerPoint), Mind Map,
  • Photoshop, InDesign, Illustrator, Captivate, InDesign
  • Plateau and SAP LMS; Articulate, UPerform, Lectora LCMS
  • Familiar with usage and ability of Maya, Unity, Articulate Storyline

Business Administration 

  • EVMS (Earned Value Management Systems) Certified – Raytheon has a highly robust requirement for all Cost Control Account Managers to control and assess program performance. I am well versed in interpreting performance to budget, explaining cost and schedule variances, mitigating where necessary
  • PMP Certification can be obtained, as required
  • Raytheon 6 Sigma Expert Certified (targeted process improvement program)
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Resume Overview

School Attended

  • Warren Woods Tower High School

Job Titles Held:

  • Development and Translations Manager, Control Account Manager
  • Multi-Media Manager
  • Principle Media Development Specialist
  • Sales Coordinator, Project Lead

Degrees

  • High School Diploma , General 1979

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