Development and Translations Manager, Control Account Manager Resume Example

I am in search of an opportunity which will allow me to demonstrate ability and experience in the project management of multiple development and translation programs, business communication and market growth. The ideal opportunity will allow for me to apply the knowledge and skills acquired through years of multi-media, translation and training development management, along with Six Sigma Process Improvement to aid your business in achieving its annual goals.

I possess extensive experience encompassing Functional and Project Management in both domestic and global markets, am able to build strong, long-term customer relationships and provide exceptional customer service. I am a highly motivated professional with commitment to excellence in service and performance, demonstrating strong communication and organizational skills and a broad knowledge in multiple corporate industries.

• Coordinated translation outsourcing requirements and made recommendations to purchase services.
• Determined existing translation processes, identified inefficiencies and implemented changes to improve schedule and realized an 18% cost savings.
• Wrote Statement of Requirements, Request for Proposal/Quote to realize a reduction in vendor cost, resulting in new contracts, negotiated at lower rates, based on volume of work.
• Secured additional revenue annually, by identifying opportunities and proposing direct to the client's business functions where training was not required or funded; Opportunities included:
• Technology Summit targeted to corporate managers, directors, VPs to market the Technical Training Organization for a major utility service provider.
• Purchase and customize Lean Six Sigma Greenbelt training targeted towards top level managers and supervisors; developed implementation roll out and communication strategy.
• Develop software tools, user guides and job aids delivered through social media within corporate firewall.
• Integral part of transition team at inception of training function outsource, implemented efficiency protocols and mechanism for tracking inefficiencies; collected data to validate the cost of inefficiencies and recoup $185k and $65k in the first two years, which the customer was able to transfer to the operating accounts of the responsible business units. This effort promoted acceptance across the enterprise of web-based training and enforced a culture change to "Just in Time" training.
• Established performance criteria for the PICs to aid in prioritization of projects and made recommendations to customer for accomplishing and measuring training goals.
• Met or exceeded all Service Level Agreements, implemented mitigation when thresholds were breached; measurements include effectiveness of training, timely response, customer satisfaction.
• Improved the customer training department's overall customer satisfaction scores year over year, from an initial score of 3.2 to the most recent score of 4.6, through effective communication, improved training, lowered cost and gradual culture shift.
• Implemented continuous improvement activities, through Six Sigma process improvement, semi-annual surveys, student and management feedback Increased client base through an emphasis on employee performance improvement, alignment to business unit strategy, measurement and benchmarking.
• Member of the program team who earned the Raytheon 6sigma President's Award for improving our customer's business, while exhibiting Raytheon's core values and commitment to excellence.

MS Project Intermediate Certificate 

Focus of study included the requirements to schedule resources, budget and timing across integrated projects and track performance with information uploaded to MPM, where this data integrates the plans and achievement with financial actual charges. Reports are output for analysis and reporting by the Cost Control Account Manager.

Raytheon's EVMS Certification 

Raytheon's custom training program consists of 24 hours extensive training and simulated proficiency assessments to manage all aspects of government projects. This program aligns to the federal requirements for managing both the schedule and budget of any project funded by a government agency.

Computer/Software 

• Microsoft Office (MS Project, Excel, Word, PowerPoint), Mind Map,
• Photoshop, InDesign, Illustrator, Captivate, InDesign
• Plateau and SAP LMS; Articulate, UPerform, Lectora LCMS
• Familiar with usage and ability of Maya, Unity, Articulate Storyline

Business Administration 

• EVMS (Earned Value Management Systems) Certified – Raytheon has a highly robust requirement for all Cost Control Account Managers to control and assess program performance. I am well versed in interpreting performance to budget, explaining cost and schedule variances, mitigating where necessary
• PMP Certification can be obtained, as required
• Raytheon 6 Sigma Expert Certified (targeted process improvement program)