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Desktop Support Technician Resume Example

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DESKTOP SUPPORT TECHNICIAN
Professional Summary

Insightful, result-driven information security professional with two years of academic experience across the full information systems lifecycle. I am seeking an information Security internship position where I can get hands-on experience in networking, cloud services, and learn more about Information systems security. I am highly skilled in the area of Incident Response Plan, Contingency plan, Access control, Business continuity plan, and Risk Management Framework (i.e., FedRAMP, FIPS 199, FIPS 200, and NIST 800-53 security and privacy controls, and PCI DSS, ISO, HIPPA.

Skills
  • Ability to work collaboratively in a team
  • Ability to prioritize work and meet deadlines
  • Ability to work independently with team lead qualities
  • Knowledge of Nessus, Nmap, Kili Linux, Cain & Able, VLAN, LAN, Firewalls, Switches, TCP/IP
  • Proficient in domain structures, user authentication, and digital signatures including FIPS 199, FIPS 200 and NIST 800-53 security and privacy controls
  • Experienced in the development of Systems Security Plans (SSP), Contingency plans, Disaster Recovery Plans, Incidence Response Plans/Training Memorandum of understanding and Configuration Management
  • Possess working knowledge of Assessment and Authorization practices within the Risk Management Framework (RMF)
  • Knowledge of Federal Information Security Modernization Act (FISMA) of 2002 and 2014
  • Proficient in Excel spreadsheets, MS word, keyboarding, and general office equipment
  • Wireshark software
  • Skilled in privacy impact Assessment, POA&M, Authority to Operate (ATO)
  • Knowledge of IT Security tools (SIEM, CASB, and EDR)
  • Critical thinking skill
  • Data analysis
  • Written and oral communication skills
Work History
Community Support Worker, 12/2016 to Current
Milwaukee Health Services System – Milwaukee , WI
  • Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
  • Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
  • Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
  • Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
  • Devised and enhanced treatment strategies to promote continued progress.
  • Recruited new members by networking at community events and distributing promotional materials to attendees.
  • Connected families with resources when children were identified as needing further assessment.
  • Offered constructive feedback and contributed ideas at weekly staff meetings.
  • Educated families and community members about domestic violence, including its impact on children.
  • Referred families to shelters, legal resources, and educational programs.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Desktop Support Technician, 10/2013 to 12/2014
Cambria – Elk Grove Village , IL
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Evaluated and interpreted data using statistical techniques and Ubuntu software.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Assisted faculty in navigating research based online systems to complete research findings.
  • Handled technical troubleshooting with an enterprise environment including systems crashes, slow-downs and data recoveries.
  • Engaged and track priority issues with responsibility for the timely documentation, and escalation.
  • Engaged end users and answered questions via email, phone, website live chat and in forums.
Education
Master of Science: Cyber Security Technology , 09/2019
University of Maryland Global Campus - City
Bachelor of Science: Human Development/Psychology , 04/2016
Howard University - City, State
  • Professional development completed in (zero Trust Security Summit)
Certifications
  • CompTIA Security+ (in Progress)
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Resume Overview

School Attended

  • University of Maryland Global Campus
  • Howard University

Job Titles Held:

  • Community Support Worker
  • Desktop Support Technician

Degrees

  • Master of Science : Cyber Security Technology , 09/2019
    Bachelor of Science : Human Development/Psychology , 04/2016

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