Desktop Support Technician Resume Example MBI Health Services

DESKTOP SUPPORT TECHNICIAN

Professional Summary

Insightful, result-driven information security professional with two years of academic experience across the full information systems lifecycle. I am seeking an information Security internship position where I can get hands-on experience in networking, cloud services, and learn more about Information systems security. I am highly skilled in the area of Incident Response Plan, Contingency plan, Access control, Business continuity plan, and Risk Management Framework (i.e., FedRAMP, FIPS 199, FIPS 200, and NIST 800-53 security and privacy controls, and PCI DSS, ISO, HIPPA.

Skills

Ability to work collaboratively in a team
Ability to prioritize work and meet deadlines
Ability to work independently with team lead qualities
Knowledge of Nessus, Nmap, Kili Linux, Cain & Able, VLAN, LAN, Firewalls, Switches, TCP/IP
Proficient in domain structures, user authentication, and digital signatures including FIPS 199, FIPS 200 and NIST 800-53 security and privacy controls
Experienced in the development of Systems Security Plans (SSP), Contingency plans, Disaster Recovery Plans, Incidence Response Plans/Training Memorandum of understanding and Configuration Management
Possess working knowledge of Assessment and Authorization practices within the Risk Management Framework (RMF)
Knowledge of Federal Information Security Modernization Act (FISMA) of 2002 and 2014

Proficient in Excel spreadsheets, MS word, keyboarding, and general office equipment
Wireshark software
Skilled in privacy impact Assessment, POA&M, Authority to Operate (ATO)
Knowledge of IT Security tools (SIEM, CASB, and EDR)
Critical thinking skill
Data analysis
Written and oral communication skills

Work History

Community Support Worker, 12/2016 to Current
MBI Health Services – Washington, DC

Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
Devised and enhanced treatment strategies to promote continued progress.
Recruited new members by networking at community events and distributing promotional materials to attendees.
Connected families with resources when children were identified as needing further assessment.
Offered constructive feedback and contributed ideas at weekly staff meetings.
Educated families and community members about domestic violence, including its impact on children.
Referred families to shelters, legal resources, and educational programs.
Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

Desktop Support Technician, 10/2013 to 12/2014
Howard University – Washington , DC

Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Evaluated and interpreted data using statistical techniques and Ubuntu software.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Assisted faculty in navigating research based online systems to complete research findings.
Handled technical troubleshooting with an enterprise environment including systems crashes, slow-downs and data recoveries.
Engaged and track priority issues with responsibility for the timely documentation, and escalation.
Engaged end users and answered questions via email, phone, website live chat and in forums.

Education

Master of Science: Cyber Security Technology , 09/2019
University of Maryland Global Campus - Adelphi, MD

Bachelor of Science: Human Development/Psychology , 04/2016
Howard University - Washington, DC

Professional development completed in (zero Trust Security Summit)

Certifications

CompTIA Security+ (in Progress)

Resume Overview

Companies Worked For:

MBI Health Services
Howard University

School Attended

University of Maryland Global Campus
Howard University

Job Titles Held:

Community Support Worker
Desktop Support Technician

Degrees

Master of Science : Cyber Security Technology , 09/2019
Bachelor of Science : Human Development/Psychology , 04/2016

Desktop Support Technician Resume Example

Resume Score: 80%

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