Desktop Support Technician Resume Example
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DESKTOP SUPPORT TECHNICIAN
Professional Summary
Insightful, result-driven information security professional with two years of academic experience across the full information systems lifecycle. I am seeking an information Security internship position where I can get hands-on experience in networking, cloud services, and learn more about Information systems security. I am highly skilled in the area of Incident Response Plan, Contingency plan, Access control, Business continuity plan, and Risk Management Framework (i.e., FedRAMP, FIPS 199, FIPS 200, and NIST 800-53 security and privacy controls, and PCI DSS, ISO, HIPPA.
Skills
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Work History
Community Support Worker, 12/2016 to Current
Milwaukee Health Services System – Milwaukee , WI
Milwaukee Health Services System – Milwaukee , WI
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
- Devised and enhanced treatment strategies to promote continued progress.
- Recruited new members by networking at community events and distributing promotional materials to attendees.
- Connected families with resources when children were identified as needing further assessment.
- Offered constructive feedback and contributed ideas at weekly staff meetings.
- Educated families and community members about domestic violence, including its impact on children.
- Referred families to shelters, legal resources, and educational programs.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Desktop Support Technician, 10/2013 to 12/2014
Cambria – Elk Grove Village , IL
Cambria – Elk Grove Village , IL
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Evaluated and interpreted data using statistical techniques and Ubuntu software.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assisted faculty in navigating research based online systems to complete research findings.
- Handled technical troubleshooting with an enterprise environment including systems crashes, slow-downs and data recoveries.
- Engaged and track priority issues with responsibility for the timely documentation, and escalation.
- Engaged end users and answered questions via email, phone, website live chat and in forums.
Education
Master of Science: Cyber Security Technology , 09/2019
University of Maryland Global Campus - City
University of Maryland Global Campus - City
Bachelor of Science: Human Development/Psychology , 04/2016
Howard University - City, State
Howard University - City, State
- Professional development completed in (zero Trust Security Summit)
Certifications
- CompTIA Security+ (in Progress)
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Resume Overview
School Attended
- University of Maryland Global Campus
- Howard University
Job Titles Held:
- Community Support Worker
- Desktop Support Technician
Degrees
- Master of Science : Cyber Security Technology , 09/2019
Bachelor of Science : Human Development/Psychology , 04/2016
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