Desktop Support Technician resume example with 5+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Detail oriented leader with 4 years of military leadership experience. Possessing Comptia Security+ and PenTest+ certifications. As a trusted contractor for the Navy, I successfully operated in high-security, classified environments, ensuring the utmost confidentiality while servicing computers on the Navy Marine Corps IntraNet (NMCI). Confident in leading teams, managing complex projects, and focusing on mission success, I bring a proven track record of excellence to any Information Technology role.

  • Security+, CompTia - 2023
  • PenTest+, CompTia - 2023
  • Active secret security clearance
Expected in 05/2025 Bachelor of Science | Cybersecurity And Information Assurance National University, San Diego, GPA:
  • Project Oversight
  • Technical Troubleshooting
  • Microsoft Windows and Office
  • Troubleshooting Network Issues
  • Data Management
  • System Performance Assessments
  • Computer Diagnostics
  • Organizational Skills
  • Collaborative Team Player
  • Planning & Execution
  • Training & Development
  • Supervision & Leadership
  • Team Management
  • Critical Thinking
  • Procedure Optimization
  • Ability to learn quickly
  • Resolving Problems and Incidents
  • Inventory Procedure Documentation
  • Device Installation
  • Installed and configured over 400 new desktops in support of the United States Navy working in Secret Compartmentalized Information Facilities (SCIF)
  • Lead and managed a team to support multiple Naval commands in their need for new Information systems
  • Performed penetration tests within a team against active directory environment and wrote reports
  • Achieved status of Subject Matter Expert and trained Marines in my field of work from high ranking officer and enlisted to junior enlisted overseas
  • Selected for multiple leadership positions for my proficiency and professionalism
  • Lead multiple training exercises and facilitated planning and execution in large scale events with over 1200 military personel, always keeping safety a priority
04/2023 to Current Desktop Support Technician Activision | Santa Monica, CA,
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Inspected equipment and read order sheets to prepare for delivery to users.
  • Installed and configured workstations for over 400 Navy personnel
  • Maintained positive working relationship with fellow staff and management.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Performed user data migration
01/2023 to 04/2023 Cybersecurity and Penetration Testing Gannett Fleming | Philadelphia, PA,
  • Created and implemented Active Directory group policy settings to manage workstations.
  • Managed user authentication and authorization of data access.
  • Duplicated and backed up data to preserve availability and security in event of data breach.
  • Worked closely with fellow security personnel to remedy and alleviate technology issues.
  • Made recommendations to improve security procedures and systems.
  • Knowledgeable with Security implementation and best practices
  • Experience with IDS and IPS systems
  • Performed vulnerability scans
  • Virus Scans
05/2019 to 05/2023 Anti-Tank Missileman Vodafone | Ratingen, DE,
  • Delivered advanced training to team personnel to improve routine deployment, maintenance and repair of equipment.
  • Supervised, directed and motivated subordinate Marines during day-to-day duties and special projects.
  • Reviewed and analyzed combat plans to coordinate combat maneuvers in battalion size training exercises.
  • Planned and coordinated training and maintenance of vehicles, and weapon systems.
  • Collaborated with others to discuss new training opportunities.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.

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Resume Overview

School Attended

  • National University

Job Titles Held:

  • Desktop Support Technician
  • Cybersecurity and Penetration Testing
  • Anti-Tank Missileman


  • Bachelor of Science

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