Desktop Support Technician resume example with 5+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Detail oriented leader with 4 years of military leadership experience. Possessing Comptia Security+ and PenTest+ certifications. As a trusted contractor for the Navy, I successfully operated in high-security, classified environments, ensuring the utmost confidentiality while servicing computers on the Navy Marine Corps IntraNet (NMCI). Confident in leading teams, managing complex projects, and focusing on mission success, I bring a proven track record of excellence to any Information Technology role.
Certifications
Security+, CompTia - 2023
PenTest+, CompTia - 2023
Active secret security clearance
Education
Expected in 05/2025Bachelor of Science | Cybersecurity And Information AssuranceNational University, San Diego, GPA:
Skills
Project Oversight
Technical Troubleshooting
Microsoft Windows and Office
Troubleshooting Network Issues
Data Management
System Performance Assessments
Computer Diagnostics
Organizational Skills
Collaborative Team Player
Planning & Execution
Training & Development
Supervision & Leadership
Team Management
Critical Thinking
Procedure Optimization
Ability to learn quickly
Resolving Problems and Incidents
Inventory Procedure Documentation
Device Installation
Accomplishments
Installed and configured over 400 new desktops in support of the United States Navy working in Secret Compartmentalized Information Facilities (SCIF)
Lead and managed a team to support multiple Naval commands in their need for new Information systems
Performed penetration tests within a team against active directory environment and wrote reports
Achieved status of Subject Matter Expert and trained Marines in my field of work from high ranking officer and enlisted to junior enlisted overseas
Selected for multiple leadership positions for my proficiency and professionalism
Lead multiple training exercises and facilitated planning and execution in large scale events with over 1200 military personel, always keeping safety a priority
Experience
04/2023 to CurrentDesktop Support TechnicianActivision | Santa Monica, CA,
Installed and performed minor repairs to hardware, software or peripheral equipment.
Set up equipment for employee use, performing or properly installing cables, operating systems or software.
Performed variety of clerical and administrative duties pertaining to on-site support.
Inspected equipment and read order sheets to prepare for delivery to users.
Installed and configured workstations for over 400 Navy personnel
Maintained positive working relationship with fellow staff and management.
Answered user inquiries to resolve computer software or hardware operation problems.
Performed user data migration
01/2023 to 04/2023Cybersecurity and Penetration TestingGannett Fleming | Philadelphia, PA,
Created and implemented Active Directory group policy settings to manage workstations.
Managed user authentication and authorization of data access.
Duplicated and backed up data to preserve availability and security in event of data breach.
Worked closely with fellow security personnel to remedy and alleviate technology issues.
Made recommendations to improve security procedures and systems.
Knowledgeable with Security implementation and best practices
Experience with IDS and IPS systems
Performed vulnerability scans
Virus Scans
05/2019 to 05/2023Anti-Tank MissilemanVodafone | Ratingen, DE,
Delivered advanced training to team personnel to improve routine deployment, maintenance and repair of equipment.
Supervised, directed and motivated subordinate Marines during day-to-day duties and special projects.
Reviewed and analyzed combat plans to coordinate combat maneuvers in battalion size training exercises.
Planned and coordinated training and maintenance of vehicles, and weapon systems.
Collaborated with others to discuss new training opportunities.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Demonstrated self-reliance by meeting and exceeding workflow needs.
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