Desktop Support/Field Technician Resume Example Randolph AFB

DESKTOP SUPPORT/FIELD TECHNICIAN

Summary

My expertise includes strong hands-on technical skills and strong knowledge of Service Now Application, Service Center Application, SAP System, Antivirus Applications, DAKOTE System, Windows 7, Windows XP, Microsoft Office Professional 2010, Microsoft Office Professional 2000-2007, Microsoft Outlook 2010, Microsoft Outlook 2000-2007, and Business Object software application. I am highly skilled in hardware replacement to include replacement of motherboard, hard drive, hard drive recovery, power supply replacement, RAM, CD/DVD replacement/installation, network patch, telephone patch/activation, cell/smartphone activation/troubleshooting, have a good understanding of troubleshooting and replacing audio/video equipment and parts, and more. Furthermore, I have the proven ability to manage large scale projects, consistently delivering these projects within the time and budget constraints. I possess a solid track record for maintaining/repairing desktop computers/laptops and audio/video equipment at a very high level. These trends I intend to continue long into the future.

Highlights

EOD Security Clearance SKILL SET Hardware - Desktop/laptop hardware including motherboard replacement, hard drive recovery, RAM, power supply replacement, CD/DVD replacement/installation, network hardware replacement/installation, replacing/installing Ethernet cat 6 cables, testing LAN outlets, etc .), printer hardware (jet direct NIC's, laser printer hardware troubleshooting), UPS installation, activation/troubleshooting of smartphones/desk phones. Software - Service Now, Service Center, SAP, DAKOTE, PC Relocator, Norton Ghost, Symantec Anti Virus, Windows 7, Windows XP, Microsoft Office Professional 2000-2007, Microsoft Office Professional 2010, Outlook 2000-2007, Outlook 2010. Networking - Data Migration, Join Computer to Domain, Name Computer, Computer Name Change, Network Configuration within OS, Wireless Network Setup, Wireless router setup and configuration, Ethernet drop installation, Network Port/Phone (digital and analog) Port patching

Experience

Desktop Support/Field technician
Randolph AFB － San Antonio, Tx

Setup, Configured, and Installed network pc's and printers
Setup, Configured, and Implemented Tape Drive backups
Experience with high volume call amount and multi-lined phone systems
Assisted in creating and editing group policies and organizational units using Microsoft Active Directory w/ in Win 2K Server and Server 2003
Managed typical day to day desktop support hardware/software issues
Configured network printers with static IP addresses and installed jet Direct network cards
Experience troubleshooting multimedia projectors, and audio/video carts for classroom/meeting room use
Experience in creating Web Site using HTML
Troubleshot Microsoft Outlook for 200 plus employees
Reviewed/validated course training plans for the HQ AETC Tech Training Bases
Controlled 300 PCs and 60 networked printers United States Air Force - Separated Honorable Discharge

IT User Equipment Support Technician
December 2008 to December 2014 Statoil Gulf Services － Houston, Tx

Lead Technician for the IT Equipment Department
Monitor/respond/resolve inquiries and complaints using Service Center program
Setup, Configured, and Installed network pc's and printers
Activate/configure Company Smartphones
Run Afaria, Activesync, Phone Configurator on Company Smartphones
Activate Company smartphones/desk phones
Troubleshoot smartphones/desk phones issues
Patch Company Network/Phone Ports
Experience with high volume call amount and multi-lined phone systems
Assisted in creating and editing group policies and organizational units using Microsoft Active Directory
Managed typical day to day desktop support hardware/software issues
Configured network printers with static IP addresses and installed jet Direct network cards
Experience troubleshooting multimedia projectors, and audio/video carts for classroom/meeting room use
Experience in creating Web Site using HTML
Troubleshot Microsoft Outlook for 1,000 plus employees

Agent
December 2007 to September 2008 Technisource Staffing

Worked the following projects: Compass Bank Conversion Project, Vanguard/HP PC Deployment, Dell Corp Homeland Security, US Army Core of Engineers Contract and performed the following:
Refresh/New Installation
Setup, Configure, and Install PCs/Laptops
Data Migration
Rename New PC
Join PC to Domain
Release IP Address
Configure Outlook 2007
Installed Printer Software (if needed)

Education

Associate : Liberal Arts & Sciences/Liberal Studies St Philip's College － San Antonio, Tx, US St Philip's College San Antonio, Tx. Information Technology (System/Database Administrator) CRT Usage A+ (Computer Framework/Archeticure) C++ Windows Networking Essentials St Philip's College San Antonio, Tx. Associate Degree “Liberal Arts & Sciences/Liberal Studies

Diploma : General Studies Paul Breaux High School － Lafayette, La, US Paul Breaux High School Lafayette, La. Diploma General Studies

Military Experience

March 1995 Army Air Force Worked the following projects: Compass Bank Conversion Project, Vanguard/HP PC Deployment, Dell Corp Homeland Security, US Army Core of Engineers Contract and performed the following: Refresh/New Installation Setup, Configure, and Install PCs/Laptops Data Migration Rename New PC Join PC to Domain Release IP Address Configure Outlook 2007 Installed Printer Software (if needed) March 1, 1995 to Jan 3, 2007 Randolph AFB - San Antonio, Tx. Desktop Support/Field technician Setup, Configured, and Installed network pc's and printers Setup, Configured, and Implemented Tape Drive backups Experience with high volume call amount and multi-lined phone systems Assisted in creating and editing group policies and organizational units using Microsoft Active Directory w/ in Win 2K Server and Server 2003 Managed typical day to day desktop support hardware/software issues Configured network printers with static IP addresses and installed jet Direct network cards Experience troubleshooting multimedia projectors, and audio/video carts for classroom/meeting room use Experience in creating Web Site using HTML Troubleshot Microsoft Outlook for 200 plus employees Reviewed/validated course training plans for the HQ AETC Tech Training Bases Controlled 300 PCs and 60 networked printers United States Air Force - Separated Honorable Discharge

Certifications

DCSE Certification - (DMS NON-DSP Client Softskills Certification) DCSE Certification - Managed Deployment Tech Lead Assessment

Skills

Outlook, Active Directory, Html, Microsoft Outlook, Multi-lined, Printers, Pcs, Backups, Training, Afaria, Service Center, Data Migration, Deployment, Security, Dcse, Decision Support Panel, Dms, Dsp, Analog, Android, Batch Files, Budget, Dos, Energetic, Ethernet, Ghost, Hardware Troubleshooting, Helpdesk, Helpdesk Support, Lan, Laser, Laser Printer, Maintenance, Microsoft Office, Microsoft Outlook 2000, Microsoft Outlook 2010, Microsoft Windows, Ms Office, Network Troubleshooting, Outlook 2000, Outlook 2010, Printer Hardware, Router, Router Setup, Sap, Self Motivated, Symantec, Telephone, Testing, Ups, Windows 2000, Windows 7, Windows Xp, Wireless, Wireless Network, Associate, C++, Database, Database Administrator, Networking

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Desktop Support/Field technician Resume Example

Resume Score: 90%