Desktop Support Resume Example
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Professional Summary
Highly Skilled Computer Technician with a background in Hardware & Software installation, repair and troubleshooting. Very comfortable accepting new challenges and always eager to learn about new software and hardware issues. Fast worker able to resolve problems quickly, delivering high levels of customer satisfaction. Seeking a challenging position with opportunities for expanding upon existing skill base.
Work History
Bgc Partners- Desktop Support
Detroit , MI09/2017 - Current
Detroit , MI09/2017 - Current
- Over 350 Desktops & Laptops Imaged, Configured and Deployed to Various users
- Installation and Configuration of various software & Hardware such as AutoDesk, Axis Camera Software, Exceed, TeraTerm, Wonderware, Nucsafe, Ludlum Radiation Monitors, SQL2008 & SQL2012, Leco CS-400 , Eltra ON-900 (Oxygen Nitrogen Analyzer)
- Windows 7 to Windows 10 migration, including Office 365, One Drive, MS Teams
- Comfortable repairing, Xerox, HP, Brother and Compaq printers both desktop and high yield
- Provided base & high level IT support to non-technical personnel within the business
- Researched, troubleshot and resolved complex problems independently
- Enthusiastically participated in job related training
- Used ticketing systems (ServiceNow) to manage and process actions taken
- Followed up with clients to ensure optimal customer satisfaction
- Updated software versions with patches and new installations to close security loopholes and protect users
- Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions
Pgim Global Short Duration High Yield Fund, Inc.- Senior Associate
Los Angeles , CA06/2014 - 08/2017
Los Angeles , CA06/2014 - 08/2017
- Field Services Chicago / Software and Hardware Repair Supporting over 500 users located locally and remotely Imaging of new Dell & Lenovo Laptops for over 1000 Users
- MS Office 2007, 2010, 2013 and Office 365, Lync/Skype for Business SCCM, Active Directory, WebEx usage are Included in my daily tasks Changes to registry keys, user permissions and access such as Citrix connectivity and RDP Troubleshooting of programs such as SSI, Newman, Cerner, EHR, Positive Networks have been one of my Strengths with this role, working from a ticket-based system (BMC Remedy)
- Developed and deepened relationships with new and existing clients to advance progress and improve business
The Luxottica Group- Lab Technician
Freeport , ME11/2013 - 04/2014
Freeport , ME11/2013 - 04/2014
- Tested Software packages for various departments, included rewriting procedures and installation documentation
- Installed and configured over 600 laptops and desktops
- Server installations as well as moves and cabling
- Support for over 1000 Users both physical and remotely
- Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources
- Removed malware and viruses from laptops and desktop systems using specialized software
Federal Reserve Bank Of Chicago- Client Technical Support, Build Lead
City , STATE02/2012 - 04/2013
City , STATE02/2012 - 04/2013
- Migration of over 1400 Laptops and Desktops to Windows 7 from XP
- Used ServiceNow to both keep track of tickets and keep deployment metrics as high as possible
- Deployments of Blackberrys, iPhones, Ipads and Mi-Fi Hotspot devices to multiple users
- Hardware repair and replacement
- Support for various departments such as Planning, Payroll, LEU (Law Enforcement), Supervision & Regulation as well as maintenance
- Identified system and network problems by implementing troubleshooting techniques
- Conducted functionality tests on computers and hardware to assess operational issues
Skills
- Microsoft Office Suite 2007 - 0365 Suport & Knowledge
- Excellent Time Management
- Self Motivated & Independent Worker
- Planning and Strategic thinking
- Mac OSX & Iphone/Ipad repair proficient
- Windows XP/Vista/ 7/8/10
- Familiar with Dell, HP, Lenovo, Samsung And Apple Devices
- Active Directory, Account Management
- Citrix, Cisco VPN, VPN, Remote Desktop Skills
- Proficient in SQL Programming
- Strong Communication Skills
- Hardware Repair & Installation
- Computer Networking, Troubleshooting
- Customer satisfaction & Excellent Service
- Data Analysis, Backup & Restoration
- Desktops, Laptops, Mobile Phones & Tablets
- Help Desk Support
- Documentation and reporting
- Safety compliance
Education
Year Up, Inc Harold Washington CollegeCity, State2012Associate of Science:
Computer Science Computer Science Graduate of a one-year intensive educational training program that provides six months oftechnical and professional skills training, a six-month paid corporate internship and college credit. Coursesincluded desktop support, IT Helpdesk, Computer Networking, business writing, customer service, projectmanagement, and professional skills.
Computer Science
Western Governors University (WGU)City, StateExpected in 2021Bachelors of Database Management:
Database Management, Computer Science
Database Management, Computer Science
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Resume Overview
School Attended
- Year Up, Inc Harold Washington College
- Western Governors University (WGU)
Job Titles Held:
- Desktop Support
- Senior Associate
- Lab Technician
- Client Technical Support, Build Lead
Degrees
- Associate of Science : Computer Science
Bachelors of Database Management : Database Management, Computer Science
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