Versatile IT professional with vast knowledge of Desktop and Network Support. Telecommunication expert with background in project management and product support. High level of experience providing end-user support in several different operating systems and applications. Results-driven, self-motivated, able to work independently or on a team. Proven leadership ability including professional development and skills training. Exemplary reputation for interpersonal skills and establishing positive rapport with all.
Installed and maintained WiMax wireless receivers for traffic signals throughout the Greater Houston Area.
Proficient at running CAT5e and CAT6 cable from traffic control boxes to wireless receivers on traffic poles to provide power and signal for WiMax Receivers.
Proficient at configuring and operating City of Houston traffic controller boxes, including Naztec 900 and 2070.
Installed and terminated CAT5e and CAT6 copper cable with RJ45 tips.
06/2012 to 03/2014
Visual Media Assistant (Volunteer)Grace Community Fellowship － Katy, Texas
Assisted with media setup and operation on a weekly basis, including projector setup, Apple laptop setup and operation.
Operated media presentation software including ProPresenter 5 and Microsoft PowerPoint, integrating appropriate backgrounds to match lyrics for songs.
07/2004 to 03/2013
Telecommunication Systems SupervisorUNITED STATES ARMY － Fort Huachuca, AZ
Responsible for maintaining and troubleshooting network infrastructure from both strategic (2008) and tactical (2010-2011) NOC's while deployed to Iraq, utilizing Solar Winds monitoring system.
Assisted with desktop support, including installation, troubleshooting, and maintenance for desktop PC's throughout the unit; extensive use of Microsoft Office including Word, Outlook, Excel, and PowerPoint.
Resolved issues for RF radio terminals, microwave systems, and Ku band Satellite terminals based on extensive technical knowledge and understanding of all systems.
Extensive knowledge and understanding of Very Small Aperture Terminal (VSAT).
Familiarized with Cisco Routers, Switches, and VOIP phones, along with basic terminology for Cisco command line interface and Cisco call manager.
Effective decision-maker in high-pressure environments.
Worked with end users on setup and troubleshooting procedures both over the phone and in person.
Regularly chosen to learn, implement, and oversee integration of new equipment into current operations.
Demonstrated attention to detail, adaptability to new systems, and capacity to teach others which allowed for smooth transitions.
Managed receipt, storage and issue of ammunition processes.
Supervised operation and organizational maintenance of weapons systems and specialized equipment.
Professionally prepared and briefed chain of command along with foreign dignitaries on the inner workings of all assigned equipment on a regular basis.
Education and Training
Bachelor of Arts: Business Information SystemsAshford University － Clinton, Iowa, USA
Business Information Systems 3.8 GPA Magna Cum Laude
SALUTE Veterans National Honor Society * Golden Key International Honour Society
Alpha Sigma Lambda Honor Society * Sigma Beta Delta Honor Society