Desktop/Network Support Technician Resume Example DCT Systems Group

DESKTOP/NETWORK SUPPORT TECHNICIAN

Summary

Service Desk Support Specialist, Tier II/III Highly motivated tech-support professional skilled in troubleshooting, analyzing and resolving complex technical problems, utilizing advanced resolution procedures and no known resolution. Worked for 16 years Contract at Lockheed Martin Aeronautics Marietta GA as Computer Support tech, serving company' customers in IT and desktop-help-desk departments. Troubleshooting/repairing Microsoft Windows 7 Client experience, desktop active directory administration Printer, queue management and troubleshooting. Proven experience of working in accordance with SLA's Knowledge of the ITIL environment and process, Ability to problem solve complex technical issues, Willingness and enthusiasm to learn is essential. Objective - Professional growth and development in software and hardware network technical Support.

Highlights

Troubleshooting proficiency
Patient and diligent
Strong ActiveX troubleshooting skills
DHCP/DNS Ethernet and Firewall proficient
Proficient in AVG, Printers, PC Security systems
MS Office proficiency
Accomplished with mobile devices
Microsoft Office Specialist (MOS)
Apple Certified Support Professional (ACSP)

Accomplishments

Exceeded monthly goals by successfully handling more than [number] calls per week.Reduced technical escalations to management by [number]% to only [number] per day.Top representative in department with customer satisfaction surpassing [Number]%.Awarded a Customer Excellence Award upon the completion of a project that created opportunities for more business.Received award for customer service recognition and ability to work well with the other team members.

Experience

Desktop/Network Support Technician
July 2009 to CurrentDCT Systems Group － Marietta, Georgia

AC/DC electronic components diagnostic and repair, diagnostic and repair of computer systems (desktop, laptops, servers), RFID device configuration/deployment/support, WLAN/WWAN integration (deployment, configuration, support) Provide hardware and software support for all Lockheed Martin Aeronautics Employees locally and remotely.
Designed, configured, deployed virtual 64-bit print infrastructure in support of massive Vista and Windows 7 deployment for Lockheed Martin Aeronautics.
Configured, deployed, supported RFID infrastructure for Lockheed Martin Aeronautics.
Asterisk (VOIP) Server Administrator for DCT Systems corporate offices.

Tier 1 Wireless Support Technician
May 2009 to December 2010BellSouth -Telecom － Atlanta, Georgia

Provided phone support to remote users trying to connect wireless infrastructure.
Configuration and deployment of multi vendor networking devices (firewalls, routers, switches, WAP).
Monitoring and maintenance of multiple wireless infrastructures for multiple customers.
Performed on-site installation of router's and wireless access points (this included the installation of new Cat 5 cable).

Desktop/Network Support Technician
January 2009 to May 2009Decision one/Sprint Telecom － Norcross, Georgia

Troubleshooting/repairing desktop PC and laptops.
Troubleshooting/repairing Microsoft Windows Server 2003/2008 experience required.
Assisted in the design and deployment of virtual network Infrastructure (VMware).
Served as system administrator for Trend Micro, Patchlink, and Blackberry Exchange Server.

Desktop/Network Support Technician
January 2007 to January 2009CDC － Atlanta, Georgia

Provided hardware and software support to all EIS employees worldwide.
Configured, deployment and support of blackberry and new assets (laptop, desktops, and printers.
Performed daily, weekly, and monthly backup's of company databases and ensuring the backups reached the offsite storage facility.
Assisted the network administrator's with the configuration and deployment of routers, switches, and wireless access points.

Desktop Support Technician
January 2005 to January 2007CGS － Atlanta, Georgia

Provided hardware diagnostic phone support for all IBM/Lenovo employees and customers in the continental US.
Supported IBM/Lenovo specialty software to select business customers.
This included the configuration and deployment of Access Connections, ThinkPad Security Solutions, and Image Ultra Builder.
Assisted Lenovo and IBM customers with the processing of RMA's and asset exchanges.
Served as Beta Tester for new hardwareand software deployments.
This included assisting in preparation of written documentation for other support technician's.

Education

Certified SAP security Administrator Dec 2014 Microsoft Certified Professional 2009 Atlanta GA CompTIA Network + certified June 19, 2004 Atlanta GA CompTIA A+ certified 1999 Atlanta GA Certificate of Appreciation Compaq February 12, 1999 Atlanta Advanced career Training- Computer Specialist Degree May 199 Atlanta GA University Rene Descartes Paris IUT : Bachelor computer sciences : 1980 France Completed Security + certification ongoing training. : Network Systems Administration Electronic and Computer Technology, January 2005SYSPRO TECHNOLOGY － Decatur, GeorgiaNetwork Systems Administration Studies focused in server configuration/deployment and support of multiple networking operating systems, configuration/deployment and support of Cisco networking devices, and wireless and hardware networking integration. Electronic and Computer Technology

Languages

Multilingual ( English-French-Spanish) / Friendly personality

Skills

A+ certified, backup, cable, Cat 5, Cisco, Compaq, hardware, databases, DC, Dec, desktops, desktop PC, documentation, English, firewalls, French, phone support, IBM, Image, laptops, Lockheed Martin, Access, Microsoft Certified Professional, Exchange Server, Windows 7, Microsoft Windows, network administrator, Network, networking, operating systems, printers, repairing, router, routers, SAP, server configuration, servers, Spanish, switches, system administrator, software support, technician, Trend, Troubleshooting, Vista, VOIP, WAP, written

Resume Overview

Companies Worked For:

DCT Systems Group
BellSouth -Telecom
Decision one/Sprint Telecom
CDC
CGS

School Attended

SYSPRO TECHNOLOGY

Job Titles Held:

Desktop/Network Support Technician
Tier 1 Wireless Support Technician
Desktop Support Technician

Degrees

Certified SAP security Administrator Dec 2014 Microsoft Certified Professional 2009 Atlanta GA CompTIA Network + certified June 19, 2004 Atlanta GA CompTIA A+ certified 1999 Atlanta GA Certificate of Appreciation Compaq February 12, 1999 Atlanta Advanced career Training- Computer Specialist Degree May 199 Atlanta GA University Rene Descartes Paris IUT : Bachelor computer sciences : 1980 France Completed Security + certification ongoing training. : Network Systems Administration Electronic and Computer Technology , January 2005

Desktop/Network Support Technician Resume Example

Resume Score: 90%

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