Exceeded monthly goals by successfully handling more than [number] calls per week.Reduced technical escalations to management by [number]% to only [number] per day.Top representative in department with customer satisfaction surpassing [Number]%.Awarded a Customer Excellence Award upon the completion of a project that created opportunities for more business.Received award for customer service recognition and ability to work well with the other team members.
A+ certified, backup, cable, Cat 5, Cisco, Compaq, hardware, databases, DC, Dec, desktops, desktop PC, documentation, English, firewalls, French, phone support, IBM, Image, laptops, Lockheed Martin, Access, Microsoft Certified Professional, Exchange Server, Windows 7, Microsoft Windows, network administrator, Network, networking, operating systems, printers, repairing, router, routers, SAP, server configuration, servers, Spanish, switches, system administrator, software support, technician, Trend, Troubleshooting, Vista, VOIP, WAP, written
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