Livecareer-Resume
Jessica Claire
  • , San Francisco, CA
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Experience
Desktop and Field Support Analyst/Project Manager/Project Consultant, 09/2016 to Present
BROOKFIELD RESIDENTIALCity, STATE,
  • Provide in-person, remote support, and training to a team of 1000+ in a local, national, and international capacity including traveling to field offices when necessary.
  • Helped with many interdepartmental tasks such as site consulting for smart home tech and new payment system research.
  • Performed configuration and maintenance, equipment procurement, network upgrades, security enhancements, low-volt improvements, and conference room upgrades.
  • Additionally, consulted on remodels, construction planning, and post-construction retrofitting.
  • Proposed, helped author, coordinated, and deployed an iPad program for field construction staff.
  • Manage several vendors such as ISPs, software providers, hardware resellers, telecom providers, and security companies.
  • Including procurement, discrepancy analysis, negotiating terms, and signing off on contracts.
  • Currently the project manager for a multi-region Windows 10 deployment and refresh program.
  • Assisted with the acquisition of a large national company by performing account migrations, helping with device setup, providing support, and training new employees.
Desktop Support Manager/Lead IT Service Desk Specialist, 06/2016 to 08/2016
VARIOUS CONTRACTSCity, STATE,
  • Helped prepare a new regional branch for incoming employees.
  • Performed troubleshooting and installed software.
  • using ticketing systems, helping users via remote access tools or in person.
  • Prepared laptops/tablets with Windows.
  • 7/10 using various imaging tools while also using multi-pass wiping tools to erase data on old devices.
  • Additionally,.
  • managed equipment procurement, inventory and vendors.
Field Refresh Technician/Jr. Project Manager/Trainer, 04/2012 to 04/2016
COMPUCOM FOR THE WALT DISNEY WORLD CORPORATION AND ATOSCity, STATE,
  • Worked with vendors to perform migration for Windows XP/7 systems by deploying computers, monitors, other.
  • peripherals, and system upgrades.
  • Provided support for 65,000+ employees using 500+ programs over a 47-square.
  • mile property as well as satellite offices from coast to coast.
  • Managed a team of 6 on a project that refreshed 3,500 pieces of equipment for 1,400-employees.
Lead Desktop and Field Analyst/Refresh Technician/Scheduling and Equipment Manager, 01/2002 to 01/2012
VARIOUS CONTRACTS Central Florida, ,
  • The first 10 years were spent as an IT contractor at various companies.
  • Supporting small businesses to large corporations and everything in between.
  • Holding titles ranging from Intern to Team Manager.
  • Managed teams as small as a single intern up to a department of 10.
  • Planning equipment rollouts, coordinating schedules, maintaining inventory, working with vendors, and overseeing supply shipments.
  • Traveled to sites, sometimes a few miles away, sometimes a few states away to provide onsite troubleshooting and repair.
  • Supported client bases ranging from 30 to 5,000.
  • Installing laptops, desktops, tablets, conference systems, printers, IP phones, and networking equipment in offices, trailers, server rooms, and data centers.
  • Configured IP addresses, SSIDs, security protocols, and DHCP when deploying switches and wireless routers.
  • Used directory management, remote access tools, and ticketing systems daily for break/fix situations.
  • Performed network maintenance, system migration, and computer refresh when the situation called for it.
  • ACCOMPLISHMENTS CAREER ADVANCEMENT: Promoted to trainer, team lead, or manager on several occasions.
  • Been invited to and attended industry events including the HBA annual, CEDIA, AVX, and ADI.
  • Written several technical proposals for companywide efficiency and security upgrades.
  • Traveled nationally for training, installations, and maintenance.
Education
Associate of Science: Digital Media Production and Presentation, Expected in
VALENCIA COLLEGE - Orlando, FL
GPA:
Digital Media Production and Presentation
A+ Certification in: , Expected in 2015
- ,
GPA:
Summary
Highly efficient IT manager with 17+ years of experience, having worked in 9 separate IT fields over 10 different industries. Held positions from intern up to regional management, often being promoted to more complicated roles within a few months due to utilizing an analytical approach to improve processes, goals, and objectives.
Highlights
Upgrading streaming devices, video switchers, cameras, mics, speakers, phones, and room control systems. SOFTWARE: Bomgar, Active Directory, Adaxes, Office 365, AirWatch/Intelligent Hub, VPN clients, and Dameware. TICKETING SYSTEMS: TOPdesk, Service Desk Plus, IT Service Desk, Zendesk, ServiceNOW, SugarCRM, and JIRA.
Skills
A+ Certification, Active Directory, HARDWARE, consulting, contracts, client, clients, desktops, DHCP, Hub, imaging, maintaining inventory, inventory, IP, laptops, team lead, access, Office, Windows, Windows XP, migration, monitors, negotiating, network, networking, peripherals, cameras, printers, procurement, proposals, protocols, research, routers, servers, switches, telecom, phones, trainer, troubleshooting, upgrades, Upgrading, video, VPN, wiring, Written, author

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School Attended

  • VALENCIA COLLEGE

Job Titles Held:

  • Desktop and Field Support Analyst/Project Manager/Project Consultant
  • Desktop Support Manager/Lead IT Service Desk Specialist
  • Field Refresh Technician/Jr. Project Manager/Trainer
  • Lead Desktop and Field Analyst/Refresh Technician/Scheduling and Equipment Manager

Degrees

  • Associate of Science
  • A+ Certification in

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