designated services manager resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

Customer-focused Cisco Certified Network professional with 8 years of experience and a strong background in Network Engineering, Designing, Integrating, Deploying, Maintaining and Supporting broad range of technologies in Networking and Network Security .Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

  • Customer Experience (CX)
  • Cisco Security EA
  • Cisco Certified Professional
  • Network Access Control
  • Project Management
  • Network Security
  • Cisco Equipment Familiarity
  • Strong Troubleshooting Skills
  • Complex Problem-Solving
  • Cisco Works
Work History
02/2018 to Current
Designated Services Manager Honeywell , , Richardson
  • · Cisco Certified Network Professional with 8+ years of experience and a strong background in Network Engineering, Designing, Integrating, Deploying, Maintaining, and Supporting a broad range of technologies in Networking and Network Security
  • · Working as a Designated Services Manager (DSM) for 5+ years to various SWSS premium and enhanced customers who are part of the EA suite.
  • · Worked as ISE DSM from ISE CARE program in which the support for customers is provided free of cost for 90 days or up to 3 Use cases.
  • · Responsible for configuring agreed use cases as per customer requirement, testing use cases in the Lab environment & assisting customers to deploy the use cases.
  • · Experience in onboarding customers by aligning all the internal stakeholders and providing support as per the DSM requirement.
  • · Acted as a mentor to the new DSMs to explain the DSM work process and prepared the ISE training plan to level up the ISE expertise of the DSM.
  • · Creating IT documents related to Upgrade, Migration (ACS to ISE), and implementation of ISE in the customer environment as per the requirement.
  • · Helped customers in the implementation of Use cases like Dot1x for Wired and Wireless, Guest Access, BYOD, Profiling, Posture, and Compliance, Trust Sec, DNAC, and SDA access.
  • · Experience in working as a Service Engagement Manager (SEM) in the Cisco Security Product suite which contains technologies such as Next Generation Firewall, Cisco AnyConnect, Cisco AMP, and Cisco Stealth watch.
  • · Acted as Point of contact for the Cisco Security Product Suite while working as SEM for the customers.
  • · Been a part of the Global CX organization for the past 5 years and very familiar with the workflow of the DSM role and the organization.
  • · Successfully completed the Implementing and Configuring Cisco Identity Services Engine (300-715 SISE) certification which is of CCNP Security level.
  • · Good knowledge of Cisco Security Products such as Next Generation Firewall, Cisco AnyConnect, Cisco AMP, and Cisco Stealth watch.
  • · Successfully completed the Security Ninja training and achieved Security Ninja White Belt and Green Belt and working towards the blue belt.
  • · Exceptional customer handling skills in managing critical accounts on priority and resolving technical issues on a timely basis.
  • · An excellent communicator can relate well with customers at all levels and has the flexibility of working well as part of a team and individually.
  • · Establish good relationships with customers throughout the life cycle of the contract by having spaces to discuss their demands and objectives and make sure that the contract is renewed.
  • · Possess good knowledge and experience with configuring Cisco Switches, routers, and wireless devices as per the customer requirement based on the Use cases.
  • Proven ability to learn quickly and adapt to new situations
  • Skilled at working independently and collaboratively in a team environment
  • Cultivated interpersonal skills by building positive relationships with others
07/2017 to 02/2018
Network Security Engineer Mercy Health System , , Warrenville, IL
  • · Configure, Manage and Monitor Palo Alto firewall models.
  • · Worked extensively in, Monitoring and Troubleshooting Windows systems and Cisco devices.
  • · Configured AAA server (RADIUS and TACACS+) for authentication and authorization of all remote users.
  • · Configured Authorization rules in Cisco ISE for wireless by enforcing 802.1x authentication to allow users to proper data, based on theuser security group in Active Directory.
  • · Migrated SolarWinds servers (MAIN, POLLERS, DB) from 2008 to 2016 Windows servers.
  • · Configured Routing protocols such as OSPF, RIP, EIGRP, static routing, and policy-based routing.
  • · Assisted in deploying and troubleshooting VPN tunnels (IPsec, Open VPN). Also managed site-to-site VPN connectivity, capacity, and redundancy.
  • · Configuring and monitoring different monitor modules F5 BIG-IP LTM F5 and DNS traffic Management.
  • · Troubleshooting Network Migrations and new client connections Network Routing protocols (BGP, EIGRP & RIP)
  • · Implemented, configured BGP WAN routing, converting OSPF routes to BGP (OSPF in local routing)
  • · Worked on various Cisco Nexus 9K's extensively for ACI based deployments.
  • · Working with CISCO Nexus 7000, Nexus 5000, and Nexus 2000 platforms.
  • · Experience with configuring Nexus 5000 Fabric Extender (FEX) which acts as a remote line card (module) for the Nexus 7000.
  • · Designing and configuring Overlay Transport Virtualization (OTV) on Cisco NX-OS devices like Nexus 7000
  • · Deploying and decommission of VLANs on core ASR 9K, Nexus 7K, 6K and its downstream devices.
  • · Deployed and configured Cisco ASR 1000 and 9000 series routers.
  • · Configuring and installation of Cisco 2960 Switches and ASA 5505 Firewalls.
  • · Configured and implemented ISR, ASR Routers, Catalyst 3850, 3750X, 6800-VSS in lab environment.
  • · Hands on experience managing Cisco ISE appliance to support deployment of Network Access Control (NAC) functionality on LAN switches in an enterprise environment.
  • · Providing L3 support for LAN / WAN.
  • · Configured switches for LAN/WAN, WLANs, Access list, 802.11a/b/g/n/ac, Cisco PRIME, Cisco (MSE).
  • · Migrated Rules and Policies from Cisco ACS to Cisco ISE TACACS+/RADIUS for Authentication, Authorization and Accounting of access to network devices.
  • · Deployed, tested, maintained and augmented backbone and commercial enterprise DWDM networks
  • · Lab and Site deployment of Network Data Infrastructure includes (Cisco ASR and ISR routers, Cisco 6800-VSS and 3750X and 3850 Switches)
  • · Worked on configuration, maintenance, and administration of Palo Alto PA3000 Firewalls and migrating customers from Cisco ASA to Palo Alto in HA network.
  • · Involved in troubleshooting network health issues and reduced time by using monitoring tools like Solar Winds and Splunk.
  • · Responsible for Checkpoint firewall management and operations across our global networks.
  • · Working with Checkpoint Support for resolving escalated issues.
  • · Implemented Security System and intrusion detection system on protocols like GRE, VPN, IKE, RADIUS and TACACS.
  • · Involved in setting up of vSRX firewalls on private AT &T cloud and automated the whole process using ECOMP method.
  • · Trained new hires on network automation using E COMP method and providing a KT to vsrx deployment in the network.
  • · Remediation of firewall rules from checkpoint firewalls to Cisco ASA firewalls and their implementation
  • · Knowledge of working on ACI Fabric Layout with Leaf-Spine topology, set up prod and test ACI Environments.
  • · Worked on Palo Alto firewalls PA-2050 in creating and implementing the policies required by the company.
  • · Imported WIFI maps and access points from Prime 2.1 to Prime 3.4 and generated new groups and segregation and generated heatmaps for the campus sites.
  • · Experience in migration of VLANS (Voice and printers) and Inventory management (Hardware and software).
  • · Configuring VLANs as per the network design.
  • · Good knowledge in systems integration, software-hardware emulation experience.
03/2016 to 06/2017
Network Engineer Xenon Infotech , , Edison, NJ
  • Configured Cisco Routers for OSPF, RIP, IGRP RIPv2, EIGRP, Static, and default route.
  • Performed troubleshooting, while maintaining trouble ticket tracking, following internal/external escalation procedures and customer notifications.
  • Supporting theDevelopment team for access to the corporate network and the outside world. Providing access to specific IP, Port filter, and port access.
  • Configured the Cisco router as IP Firewall and for NATting.Switching (Ethernet) related tasks included implementing VLANS and configuring ISL trunk on Fast-Ethernet channel between switches.
  • Installed new equipment to RADIUS and worked with MPLS-VPN and TACACS configurations.
  • Installing and maintaining local as well as network printers.
  • Validating existing infrastructure and suggesting new network designs.
  • Working on creating new load-balancing policies by employing BGP attributes including Local Preference, AS-Path, and Community, MED.
  • Providing technical support to LAN & WAN systems.
  • Configuring all the required devices and equipment for remote vendors at various sites and plants.
  • Installation and maintenance of new network connections for the customers.
  • Installing and maintaining Windows NT Workstations and Windows NT Server.
  • Monitor the performance of the network and servers to identify potential problems and bottlenecks.
  • Real-time monitoring and network management using Cisco Works LMS.
  • Monitoring Memory/CPU on various low-end routers in a network.
  • Configuring routers and sending them to Technical Consultants for new site activations and giving online support at the time of activation.
  • Provided technical support on hardware and software-related issues to remote production sites.
  • Performed administrative support for RIP, andOSPF routing protocol.
  • Maintained redundancy on Cisco 2600, 2800, and 3600 routers with HSRP.
  • Performed troubleshooting for Juniper, Cisco, and packet analysis
  • Provided network support services for devices such as hubs, bridges, routers, and other hardware
  • Managed, tracked, and coordinated problem-resolution and escalation processes
Expected in 12/2023 to to
Ph.D.: Information Technology
University of Cumberlands - Williamsburg,KY,
Expected in 12/2015 to to
Master of Science: Computer Science
San Francisco Bay University - Fremont, CA,

· Implementing and Configuring Cisco Identity Services Engine (SISE)- CCNP Security

· SolarWinds Certified Professional (SCP)

· Palo Alto Accredited Configuration Engineer (ACE)

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Resume Overview

School Attended

  • University of Cumberlands
  • San Francisco Bay University

Job Titles Held:

  • Designated Services Manager
  • Network Security Engineer
  • Network Engineer


  • Ph.D.
  • Master of Science

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