LiveCareer-Resume

designated services manager resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary

Customer-focused Cisco Certified Network professional with 8 years of experience and a strong background in Network Engineering, Designing, Integrating, Deploying, Maintaining and Supporting broad range of technologies in Networking and Network Security .Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Skills
  • Customer Experience (CX)
  • Cisco Security EA
  • Cisco Certified Professional
  • Network Access Control
  • Project Management
  • Network Security
  • Cisco Equipment Familiarity
  • Strong Troubleshooting Skills
  • Complex Problem-Solving
  • Cisco Works
Work History
02/2018 to Current
Designated Services Manager Honeywell , , Richardson
  • · Cisco Certified Network Professional with 8+ years of experience and a strong background in Network Engineering, Designing, Integrating, Deploying, Maintaining, and Supporting a broad range of technologies in Networking and Network Security
  • · Working as a Designated Services Manager (DSM) for 5+ years to various SWSS premium and enhanced customers who are part of the EA suite.
  • · Worked as ISE DSM from ISE CARE program in which the support for customers is provided free of cost for 90 days or up to 3 Use cases.
  • · Responsible for configuring agreed use cases as per customer requirement, testing use cases in the Lab environment & assisting customers to deploy the use cases.
  • · Experience in onboarding customers by aligning all the internal stakeholders and providing support as per the DSM requirement.
  • · Acted as a mentor to the new DSMs to explain the DSM work process and prepared the ISE training plan to level up the ISE expertise of the DSM.
  • · Creating IT documents related to Upgrade, Migration (ACS to ISE), and implementation of ISE in the customer environment as per the requirement.
  • · Helped customers in the implementation of Use cases like Dot1x for Wired and Wireless, Guest Access, BYOD, Profiling, Posture, and Compliance, Trust Sec, DNAC, and SDA access.
  • · Experience in working as a Service Engagement Manager (SEM) in the Cisco Security Product suite which contains technologies such as Next Generation Firewall, Cisco AnyConnect, Cisco AMP, and Cisco Stealth watch.
  • · Acted as Point of contact for the Cisco Security Product Suite while working as SEM for the customers.
  • · Been a part of the Global CX organization for the past 5 years and very familiar with the workflow of the DSM role and the organization.
  • · Successfully completed the Implementing and Configuring Cisco Identity Services Engine (300-715 SISE) certification which is of CCNP Security level.
  • · Good knowledge of Cisco Security Products such as Next Generation Firewall, Cisco AnyConnect, Cisco AMP, and Cisco Stealth watch.
  • · Successfully completed the Security Ninja training and achieved Security Ninja White Belt and Green Belt and working towards the blue belt.
  • · Exceptional customer handling skills in managing critical accounts on priority and resolving technical issues on a timely basis.
  • · An excellent communicator can relate well with customers at all levels and has the flexibility of working well as part of a team and individually.
  • · Establish good relationships with customers throughout the life cycle of the contract by having spaces to discuss their demands and objectives and make sure that the contract is renewed.
  • · Possess good knowledge and experience with configuring Cisco Switches, routers, and wireless devices as per the customer requirement based on the Use cases.
  • Proven ability to learn quickly and adapt to new situations
  • Skilled at working independently and collaboratively in a team environment
  • Cultivated interpersonal skills by building positive relationships with others
07/2017 to 02/2018
Network Security Engineer Mercy Health System , , Warrenville, IL
  • · Configure, Manage and Monitor Palo Alto firewall models.
  • · Worked extensively in, Monitoring and Troubleshooting Windows systems and Cisco devices.
  • · Configured AAA server (RADIUS and TACACS+) for authentication and authorization of all remote users.
  • · Configured Authorization rules in Cisco ISE for wireless by enforcing 802.1x authentication to allow users to proper data, based on theuser security group in Active Directory.
  • · Migrated SolarWinds servers (MAIN, POLLERS, DB) from 2008 to 2016 Windows servers.
  • · Configured Routing protocols such as OSPF, RIP, EIGRP, static routing, and policy-based routing.
  • · Assisted in deploying and troubleshooting VPN tunnels (IPsec, Open VPN). Also managed site-to-site VPN connectivity, capacity, and redundancy.
  • · Configuring and monitoring different monitor modules F5 BIG-IP LTM F5 and DNS traffic Management.
  • · Troubleshooting Network Migrations and new client connections Network Routing protocols (BGP, EIGRP & RIP)
  • · Implemented, configured BGP WAN routing, converting OSPF routes to BGP (OSPF in local routing)
  • · Worked on various Cisco Nexus 9K's extensively for ACI based deployments.
  • · Working with CISCO Nexus 7000, Nexus 5000, and Nexus 2000 platforms.
  • · Experience with configuring Nexus 5000 Fabric Extender (FEX) which acts as a remote line card (module) for the Nexus 7000.
  • · Designing and configuring Overlay Transport Virtualization (OTV) on Cisco NX-OS devices like Nexus 7000
  • · Deploying and decommission of VLANs on core ASR 9K, Nexus 7K, 6K and its downstream devices.
  • · Deployed and configured Cisco ASR 1000 and 9000 series routers.
  • · Configuring and installation of Cisco 2960 Switches and ASA 5505 Firewalls.
  • · Configured and implemented ISR, ASR Routers, Catalyst 3850, 3750X, 6800-VSS in lab environment.
  • · Hands on experience managing Cisco ISE appliance to support deployment of Network Access Control (NAC) functionality on LAN switches in an enterprise environment.
  • · Providing L3 support for LAN / WAN.
  • · Configured switches for LAN/WAN, WLANs, Access list, 802.11a/b/g/n/ac, Cisco PRIME, Cisco (MSE).
  • · Migrated Rules and Policies from Cisco ACS to Cisco ISE TACACS+/RADIUS for Authentication, Authorization and Accounting of access to network devices.
  • · Deployed, tested, maintained and augmented backbone and commercial enterprise DWDM networks
  • · Lab and Site deployment of Network Data Infrastructure includes (Cisco ASR and ISR routers, Cisco 6800-VSS and 3750X and 3850 Switches)
  • · Worked on configuration, maintenance, and administration of Palo Alto PA3000 Firewalls and migrating customers from Cisco ASA to Palo Alto in HA network.
  • · Involved in troubleshooting network health issues and reduced time by using monitoring tools like Solar Winds and Splunk.
  • · Responsible for Checkpoint firewall management and operations across our global networks.
  • · Working with Checkpoint Support for resolving escalated issues.
  • · Implemented Security System and intrusion detection system on protocols like GRE, VPN, IKE, RADIUS and TACACS.
  • · Involved in setting up of vSRX firewalls on private AT &T cloud and automated the whole process using ECOMP method.
  • · Trained new hires on network automation using E COMP method and providing a KT to vsrx deployment in the network.
  • · Remediation of firewall rules from checkpoint firewalls to Cisco ASA firewalls and their implementation
  • · Knowledge of working on ACI Fabric Layout with Leaf-Spine topology, set up prod and test ACI Environments.
  • · Worked on Palo Alto firewalls PA-2050 in creating and implementing the policies required by the company.
  • · Imported WIFI maps and access points from Prime 2.1 to Prime 3.4 and generated new groups and segregation and generated heatmaps for the campus sites.
  • · Experience in migration of VLANS (Voice and printers) and Inventory management (Hardware and software).
  • · Configuring VLANs as per the network design.
  • · Good knowledge in systems integration, software-hardware emulation experience.
03/2016 to 06/2017
Network Engineer Xenon Infotech , , Edison, NJ
  • Configured Cisco Routers for OSPF, RIP, IGRP RIPv2, EIGRP, Static, and default route.
  • Performed troubleshooting, while maintaining trouble ticket tracking, following internal/external escalation procedures and customer notifications.
  • Supporting theDevelopment team for access to the corporate network and the outside world. Providing access to specific IP, Port filter, and port access.
  • Configured the Cisco router as IP Firewall and for NATting.Switching (Ethernet) related tasks included implementing VLANS and configuring ISL trunk on Fast-Ethernet channel between switches.
  • Installed new equipment to RADIUS and worked with MPLS-VPN and TACACS configurations.
  • Installing and maintaining local as well as network printers.
  • Validating existing infrastructure and suggesting new network designs.
  • Working on creating new load-balancing policies by employing BGP attributes including Local Preference, AS-Path, and Community, MED.
  • Providing technical support to LAN & WAN systems.
  • Configuring all the required devices and equipment for remote vendors at various sites and plants.
  • Installation and maintenance of new network connections for the customers.
  • Installing and maintaining Windows NT Workstations and Windows NT Server.
  • Monitor the performance of the network and servers to identify potential problems and bottlenecks.
  • Real-time monitoring and network management using Cisco Works LMS.
  • Monitoring Memory/CPU on various low-end routers in a network.
  • Configuring routers and sending them to Technical Consultants for new site activations and giving online support at the time of activation.
  • Provided technical support on hardware and software-related issues to remote production sites.
  • Performed administrative support for RIP, andOSPF routing protocol.
  • Maintained redundancy on Cisco 2600, 2800, and 3600 routers with HSRP.
  • Performed troubleshooting for Juniper, Cisco, and packet analysis
  • Provided network support services for devices such as hubs, bridges, routers, and other hardware
  • Managed, tracked, and coordinated problem-resolution and escalation processes
Education
Expected in 12/2023 to to
Ph.D.: Information Technology
University of Cumberlands - Williamsburg,KY,
GPA:
Expected in 12/2015 to to
Master of Science: Computer Science
San Francisco Bay University - Fremont, CA,
GPA:
Certifications

· Implementing and Configuring Cisco Identity Services Engine (SISE)- CCNP Security

· SolarWinds Certified Professional (SCP)

· Palo Alto Accredited Configuration Engineer (ACE)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • University of Cumberlands
  • San Francisco Bay University

Job Titles Held:

  • Designated Services Manager
  • Network Security Engineer
  • Network Engineer

Degrees

  • Ph.D.
  • Master of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: