Design Team Leader Resume Example

Recruited by Spa One to develop and oversee all aspects of daily operations including group sales, marketing, retail purchasing, human resources and public relation with a focus of re-branding the vision of affordability “Spa One it's a lifestyle not a luxury”

• Managed cross-functional collaboration to drive team engagement and keep members on course to achieve demanding company targets.
• Direct reports included District manager, 3 General Managers, 3 supervisors, individual department leads for 4 departments and facility/inventory supervisors.
• Manage employees to maximize productivity while training staff on best practices and protocols for consistency.
• Developed new treatment menu to impact costing and provided customers with affordable choices.
• Restructured payroll expenses and bonus incentives to increase spas profitably and staff retention.
• Redesigned retail space and implemented simplicity with number of Sku's in order to increase retail sales and reduce overstock and keep costs down.
• Monthly inventory for all locations and ordering to maintain profit and loss.
• Managed retail sales and product training for 3 store locations.
• Managed operations for call center inbound and outbound calls.
• Managed operations for Membership sales/services
• Managed retail sales, including billing and collections.
• Collaborated with graphic artist to design new spa collateral while working with web designer and photographer to create spas website.
• Facilitated and scripted monthly database mail campaign impact client retention and potential new customer requests.
• Strategic planning, development, and management of all special events, promotions, and community service.
• Identify, plan and execute newsworthy special events to generate media coverage and draw new business.
• Ability to communicate effectively with management and employees to maintain staff loyalty and positive work environment.
• Accountable for meeting financial goals, coaching and managing 100+ employees on closing sales, retaining members and increasing membership sales.
• Managing Human resources director with a focus on prospecting, recruiting and reducing staff attrition.
• Responsible for company payroll and invoice coding for AR/AP.
• Simplified work schedules to hire quality staff and develop cohesive teams.
• Evaluating all staff and management positions performance, rewarding and coaching employees, addressing complaints and resolving problems.
• Accountable for financial reports and Profit & Loss statements as well as maintaining department budgets.
• Process and procedure development and strategic implementation
• Applied excellent team building and problem-solving skills to lead and support all areas of operations.
• Established clear management goals and devised systems to track results for effective decision making.
• Increased workflow by analyzing data and maximizing opportunities across several areas.
• Identified opportunities to improve cross functional departmental productivity.
• Increased company profits through performance optimization strategies and efficiency improvements.
• Established performance goals for department and provided methods for reaching milestones.
• Increased company growth through collaboration with sales and marketing departments.

• Manage all aspects of daily operations.
• Strategic planning for inventory, marketing and sales goals.
• Accountable for meeting financial goals, coaching 50+ employees on closing sales and maximizing productivity.
• Trainer on closing techniques, operations, retail sales and product training for all locations.
• Managed Spa coordinator on corporate event planning, and large wedding parties.
• Accustomed to all areas of Salon/Spa Biz programs.
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Assessed reports to evaluate performance, develop targeted improvements and implement changes.
• Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
• Reduced corporate risk by managing shrink processes and controlling inventory levels.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.