(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Forward thinking Team Lead offering 20-year background with progressive advancement in operation management. Exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Demonstrated skills in identify issues that impact overall numbers and morale. Highly adaptable, flexible professional who embraces teamwork and recognizes the importance of a positive company culture.

  • Organization and Time management
  • Teamwork
  • Quality control
  • Process Development and Streamlining
  • Training Management
  • Budget Control
  • Assignment Delegation
  • Team Leadership
  • Goal Setting
  • Employee Motivation
  • Multitasking and Prioritization
  • Problem Anticipation and Resolution
  • Performance Assessment
  • Focus and Follow-Through
Palo Verde High School Tucson, AZ, Expected in : - GPA :

High School Diploma

University of Arizona Tucson, AZ Expected in : - GPA :

(1990-1992) and (1996-1998)

Tucson, Az

Completed 36 credits towards a BA in Business Administration

Work History
The High Companies - Design Team Leader
Philadelphia, PA, 05/2021 - Current

Mission to build and maintain a team that delivers quality designs in a timely manner while exceeding client expectations and maximizing profit.

Measure rework % to goal, efficiency, productivity, average revisions, time to 1st proof, team health, cost/design dollars.

  • Lead, Manage, and hold team accountable on measurables.
  • Drive client satisfaction with design products.
  • Build designers to follow and understand tasks at hand. Making sure there is a clear foundation for production design.
  • Drive adherence to design processes and procedures.
  • Provide clear expectations and goals.
  • Oversee operations of the design team to ensure the team is working effectively and efficiently.
  • Develop and execute process standards and programs to keep consistency for the design team.
  • Continued training is developed and implemented to further design team efficiency and overall knowledge.
  • Ensure azpro quality control standards are being adhered to.
  • Manage design budget.
  • Ensure proper staffing/shift adjustments are met to meet company workload.
  • Molded team and embraced change to adapt within a dynamic market while increasing team health score.
Smile Brands - Vice President of Operations
Sanford, FL, 05/2006 - 08/2011

Recruited by Spa One to develop and oversee all aspects of daily operations including group sales, marketing, retail purchasing, human resources and public relation with a focus of re-branding the vision of affordability “Spa One it’s a lifestyle not a luxury”

  • Managed cross-functional collaboration to drive team engagement and keep members on course to achieve demanding company targets.
  • Direct reports included District manager, 3 General Managers, 3 supervisors, individual department leads for 4 departments and facility/inventory supervisors.
  • Manage employees to maximize productivity while training staff on best practices and protocols for consistency.
  • Developed new treatment menu to impact costing and provided customers with affordable choices.
  • Restructured payroll expenses and bonus incentives to increase spas profitably and staff retention.
  • Redesigned retail space and implemented simplicity with number of Sku’s in order to increase retail sales and reduce overstock and keep costs down.
  • Monthly inventory for all locations and ordering to maintain profit and loss.
  • Managed retail sales and product training for 3 store locations.
  • Managed operations for call center inbound and outbound calls.
  • Managed operations for Membership sales/services
  • Managed retail sales, including billing and collections.
  • Collaborated with graphic artist to design new spa collateral while working with web designer and photographer to create spas website.
  • Facilitated and scripted monthly database mail campaign impact client retention and potential new customer requests.
  • Strategic planning, development, and management of all special events, promotions, and community service.
  • Identify, plan and execute newsworthy special events to generate media coverage and draw new business.
  • Ability to communicate effectively with management and employees to maintain staff loyalty and positive work environment.
  • Accountable for meeting financial goals, coaching and managing 100+ employees on closing sales, retaining members and increasing membership sales.
  • Managing Human resources director with a focus on prospecting, recruiting and reducing staff attrition.
  • Responsible for company payroll and invoice coding for AR/AP.
  • Simplified work schedules to hire quality staff and develop cohesive teams.
  • Evaluating all staff and management positions performance, rewarding and coaching employees, addressing complaints and resolving problems.
  • Accountable for financial reports and Profit & Loss statements as well as maintaining department budgets.
  • Process and procedure development and strategic implementation
  • Applied excellent team building and problem-solving skills to lead and support all areas of operations.
  • Established clear management goals and devised systems to track results for effective decision making.
  • Increased workflow by analyzing data and maximizing opportunities across several areas.
  • Identified opportunities to improve cross functional departmental productivity.
  • Increased company profits through performance optimization strategies and efficiency improvements.
  • Established performance goals for department and provided methods for reaching milestones.
  • Increased company growth through collaboration with sales and marketing departments.
Bell Partners, Inc. - General Manager
Houston, TX, 01/1996 - 04/2006
  • Manage all aspects of daily operations.
  • Strategic planning for inventory, marketing and sales goals.
  • Accountable for meeting financial goals, coaching 50+ employees on closing sales and maximizing productivity.
  • Trainer on closing techniques, operations, retail sales and product training for all locations.
  • Managed Spa coordinator on corporate event planning, and large wedding parties.
  • Accustomed to all areas of Salon/Spa Biz programs.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

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School Attended

  • Palo Verde High School
  • University of Arizona

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  • Vice President of Operations
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