Design Sales Consultant resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Accomplished entrepreneur with over 20 years of experience. Excels with developing, nurturing and maintaining excellent working relationships with customers, employees, and vendors. Customer Centric, specializing in Best in Class Customer Service. Technically detail-oriented team player with strong administrative and organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proactive in dealing with decision makers. Analytical and Strategic, driven to surpass company goals. Dependable with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Clear Communicator / Interpersonal Skills
  • Presentation Skills
  • Program / Project Management
  • Administrative Skills
  • Relationship Management
  • Client Advocate
  • Tech - Savvy
  • Business Development
  • Time Management -Multi Tasking
  • Strong Problem solving and analytical skills
  • Collaborative Team Communicator
  • Mentoring / Coaching
Work History
Design & Sales Consultant, 05/2019 - 10/2022
Smith And Noble , , Pittsburgh, PA
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Addressed design challenges and evaluated alternative design models to meet project requirements.
  • Marketed and Branded product and services
  • Administrated and Managed all Projects from beginning to end, proposals, procurement, delivery tracking, installation
  • Assisted with onboarding and ongoing training best practices
  • Exceeded all sales goals from 2020 through 2022.
  • Sold 160K in plants designs and 200K in holiday décor during 2022
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Spearheaded all client communication during pandemic, responsible for 92% retention rate.
  • Collaborated with cross-functional teams to conceptualize and refine product concepts
  • Prospecting via LinkedIn, Networking, Business Times Book of lists.
  • Presented on Behalf of Green Plants for Green Buildings - Biophilia - Moss Walls an economic solution
  • Panelist for Energy Innovation Center : teaching students all aspects of Living Green Walls
Account Manager - Interior Landscape, 08/2014 - 05/2019
Plantscape, Inc , , Pittsburgh, PA
  • Program Management :Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving escalators for over 200 customer accounts.
  • Administrator: Hired, onboarded,trained, ongoing coaching, scheduled and managed team of 10+Horticulturalists, resulting in exceeding service standard goals regarding company operations, policies and services.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Skilled at working independently and collaboratively
  • Resolved problems, improved operations and provided exceptional service
  • Gained strong leadership skills by managing projects from start to finish.
  • Presented on behalf of Green Plants for Green Buildings: Living Green Walls
Retail Business Consultant, 04/2013 - 04/2014
USA Baby , , Pittsburgh, PA
  • Planned, coordinated and conducted analysis of client business processes and functional requirements through careful data collection and validation methods.
  • Assisted Senior Management with implementing their first Point of Sale computer system, resulting in accurate inventory reports.
  • Built credibility and value in company solutions through strategic research, preparation and marketing initiatives.
  • Assisted with vendor negotiation, highlighting areas of opportunity for cost savings resulting in 5% drop in cost of goods sold.
  • Established operating mechanisms and communication forums to facilitate more profitable operations practices
  • Onboarding , training and ongoing coaching best practices
Vice President / General Manager, 05/2000 - 01/2013
Babyland And Kids Room , , Pittsburgh, PA
  • Increased company growth through collaboration with sales and marketing departments, increasing annual sales from $500K to $2,5 million over 10 years.
  • Identified opportunities to improve business process flows and overall departmental productivity.
  • Implemented expansion into children's furniture. Managed project including build out, product selection and training, bringing vision of "Kidsroom" to fruition.
  • Advised leading furniture vendors: product development, marketing, packaging, pricing, and distribution.
  • Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
  • Monitored industry trends, keeping current on latest changes and competition in industry
  • Hired and managed 15 employees to maximize productivity while training staff on best practices and protocols.
  • Analyzed industry trends and tracked competitor activities to inform decision making
  • Identified opportunities to improve business process flows and productivity
  • Provided all administrative duties
Bachelor of Science: Administration Management / Business Management, Expected in
California University of Pennsylvania - , PA
Additional Information

  • Plantscape International Design Award 2022, Plant Magazine: Moss Wall Art Design
  • Certified trainer for "Green Plants for Green Buildings"
  • Completed ALLEER and "Gazing Sales Tool" trainings
  • Guest speaker at IIDA wellness event
  • Rugby Coach: Pittsburgh Rugby Club - Central Catholic - Penn West ( California University )
  • Ice-Hockey Coach: North Pittsburgh Wildcats
  • Board Member: North Allegheny Lacrosse
  • Volunteer: Desmoid Tumor Research Foundation
  • Volunteer: Energy Innovation Center

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Resume Overview

School Attended

  • California University of Pennsylvania

Job Titles Held:

  • Design & Sales Consultant
  • Account Manager - Interior Landscape
  • Retail Business Consultant
  • Vice President / General Manager


  • Bachelor of Science

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