implement "controlled" (unbiased) behavioral responses. Crisis Intervention Team Training December 2014 Learned from mental health professionals and experienced officers in my community. Connected officers with a team of clinicians and fellow officers who could advise, problem-solve and support others when a challenging situation occurs. Personally interacted with people who have experienced and are recovering from mental health crises and with family members who have cared for loved ones with mental illness. National Alliance of Mental Illness (NAMI) members conducted presentations at the training and provided officers a first- hand opportunity to hear stories of recovery, ask questions and learn what helps and/or harm when a person is in a crisis.
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