Motivated IT Project Manager skilled in requirements gathering and costs estimation. Willing to go the extra mile to deliver a quality product on time and within budget. Certified in Risk and Information Systems Control.
Versatile IT professional with vast knowledge of Enterprise Project Lifecycle methodology. Network engineering expert with strong background in project management and product support.
IT Project Manager offering an impressive record of taking over troubled projects, developing new launch plans and executing to successful completion. Determined to deliver high-quality and user-friendly products to the market as quickly as possible.
Knowledge of Product Lifecycle Management (PLM)
User experience (UX) design
Product requirements documentation
End-to-end product lifecycles
Budgeting and resource management
Increased core system availability to 95% by developing standards and architectural governance and implementing best practices.
Deputy Project Manager January 2007 to CurrentPublic Employees Retirement System － Jackson, Mississippi
Lead all aspects of new system implementation upgrades to existing systems, and Quality Assurance. Member of the Executive Steering Committee strategize and steer new project development, Statement of Work (SOW), Request for Proposal (RFP), contract, procurement, vendor selection, planning, and administration.
Lead all aspects and phases of testing activities to include: planning, monitoring, reporting and tasks.
Develops, implements and maintains procurement policies and review on a regular basis to
ensure relevance and conformance with best practices and ensure compliance with internal and regulatory policies.
Assist in the research, development, and management of contracts, and Request for Proposal (RFP) to solicit bids and price quotes to for new system development and upgrades.
Assist in the assessment analysis and evaluations of proposal responses to ensure goods and services proposed by the vendor meet the agency requirements.
Assess and manage vendor request for payment. Ensure deliverables presented for payment meet agency requirements.
Contributes as a key member of a project team of Subject Matter Experts, Systems Programmers, and end-users in the definition of systems requirements.
Logistics System Manager October 2003 to December 2006Saks Fifth Avenue － Jackson, Mississippi
Monitored warehouse management systems to ensure successful data transfers.
Performed backup maintenance, trouble shooting and system error corrections.
Incorporated lane assignments and carrier setups using transportation and conveyor management systems to achieve timeless flow of data transfers.
Primary liaison between Logistics and IT development team to ensure development project completions.
Conducted user training on-site and remotely.
Assisted in the development, testing, and administration of application programs.
Developed and implemented corporate and departmental policies and procedures to ensure best practice compliance and cost-effectiveness.
Participated in business continuity and disaster recovery planning.
System Support Specialist WorldCom January 2000 to December 2002WorldCom － Clinton, Mississippi
Designed, developed and implemented of ticket tracking system to improve customer service and quality, to report, resolve and mange issues.
Provided system and technical support.
Researched, documented and implemented application support service level agreements.
Conducted Quality Assurance testing of web-based applications.
Highly involved in multiple projects, provided first level of support for Extranet Projects and internal broadcasts.
Network Provision Technician January 1998 to January 2000WorldCom － Jackson, Mississippi
Technical liaison for engineering team, product management and system engineers worldwide.
Coordinated equipment and facility readiness to complete circuit designs.
Coordinated and processed Access Service Request.
Documented and maintained Service Level Agreements.
Completed disconnect activities for groom orders for data integrity and billing purposes.
Worked with engineers and contractors in the design completion of new company owned network lines.
Designed Telemetry orders utilizing internal order entry system.
Tested circuit and design layout reports utilizing internal Facilities and Engineering system.
Bachelor of Business Administration (B.B.A) : Business Administration, 2015Belhaven University － Jackson, Mississippi
Associate of Science : Computer Programming, 1991Southern Technical College － Jackson, Mississippi