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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Experienced Program Manager offering advanced knowledge of operations across functional operations and projects related to IT and Accessibility Solutions. Excellent understanding of organizational strategies and implementation of new initiatives. Advanced skills in financial management, budgeting, procurement and contracting. Expertise in logistical analysis, including inventory and supply chain performance, development and standardization.

Skills
  • Team leadership and direction
  • Performance monitoring
  • Program leadership
  • Policy and procedure improvements
Work History
07/2013 to Current
Deputy Program Manager Leidos Holdings Inc. Fort Wainwright, AK,
  • Leads United States Coast Guard’s Headquarters (USCG) IT Accessibility/Section 508 Program that has complex agency-wide responsibility that touches all parts of organization.
  • Facilitates efforts to establish and maintain Section 508 compliance policies and procedures throughout USCG. Makes recommendations as SME/ technical advisor/authority to ensure USCG compliance with federal government and members of public.
  • Actively promotes benefits of accessible technology, and advocates and negotiates to improve accessibility of USCG’s IT products and solutions at headquarters, and across country. Knowledgeable of IT accessibility requirements, including 508 standards, law and policy; familiarity with other components of Rehabilitation Act (Sections 501,503, and 504).
  • Partners with other service managers and product owners to balance and prioritize services to meet overall customer requirements, constraints, and objectives while simultaneously providing information to USCG Senior Management, DHS Office of Accessibility and Technology (OAST) and Office of Management and Budget (OMB) on current status of 508, via administrative reports, meetings and scorecard information.
  • Reviews and determines necessary action and priority of any Section 508 complaints. Presents verbal summary of issues to Sr. Manager, prior to preparation of documents for each complaint in collaboration with USCG Civil Rights Office. Ensures operational changes within USCG information technology systems meets Section 508 requirements for accessibility by individuals with disabilities and members of public seeking access to USCG information. Supervised and managed diverse members of Technical contract staff for testing of USCG websites for Section 508 compliance, remediation and awareness.
  • Established Team tracking procedures to document Section 508's program successes and remediation efforts that assisted in promotion of establishing solid customer relationships and improvement of business processes.
    Establish solid relationships with key stakeholders such as Acquisition teams; communication and training groups; Civil Rights and reasonable accommodation officials: Other federal IT/Accessibility /Section 508 Program Management professionals.
04/2011 to 06/2013
Section 508 Deputy Program Manager Clyde Companies Inc. Caldwell, ID,
  • S Headquarters (USCG) IT Accessibility/Section 508 Program that has a complex agency-wide responsibility that touches all parts of the organization.
  • Facilitated efforts to establish and maintain Section 508 compliance policies and procedures throughout the USCG.
  • Made recommendations as a SME/ technical advisor/authority to ensure USCG compliance with Section 508 requirements for individuals with disabilities within the federal government and members of the public.
  • Actively promoted the benefits of accessible technology, and advocates and negotiates to improve accessibility of USCG’s IT products and solutions at headquarters, and across the country.
  • Knowledgeable of IT accessibility requirements, including 508 standards, law and policy; familiarity with the other components of the Rehabilitation Act (Sections 501,503, and 504) Partners with other service managers and product owners to balance and prioritize services to meet overall customer requirements, constraints, and objectives while simultaneously providing Information to USCG Senior Management, DHS Office of Accessibility and Technology (OAST) and the Office of Management and Budget (OMB) on the current status of 508, via administrative reports, meetings, and scorecard information.
  • Reviewed and determined the necessary action and priority of any Section 508 complaints.
  • Presented a verbal summary of issues to Sr. Manager, prior to preparation of substantial paperwork for each complaint in collaboration with the USCG Civil Rights Office.
  • Ensured operational changes within USCG information technology systems meets Section 508 requirements for accessibility by individuals with disabilities and members of the public seeking access to USCG information.
  • Supervised and managed diverse members of Technical contract staff for the testing of USCG websites for Section 508 compliance, remediation and awareness.
  • Team established tracking procedures to document Section 508s program successes and remediation efforts that assisted in the promotion of establishing solid customer relationships and the improvement of business processes.
  • Established solid relationships with key stakeholders such as Acquisition teams; communication and training groups; Civil Rights and reasonable accommodation officials: Other federal IT/Accessibility /Section 508 Program Management professionals.
  • Acted as Contracting Officers Representative for Section 508 contract that supported the Section 508 Technical remediation of USCG websites worth 2 million dollars.
  • USCG Section 508 Program was recognized by DHS as one of the best programs for Governance Clearance (2019).
01/2009 to 04/2011
Project Manager Department Of Homeland Security City, STATE,
  • Managed operations of 50% of all HSDN (Secret) sites that CCPMO was actively engaged in for deployment.
  • Primary point of contact for each ICE site seeking HSDN Classified Connectivity and acted as liaison between headquarters and field.
  • Provided headquarter level support to each site and interacted with ICE Support entities to manage and guide each individual deployment project from inception to deployment.
  • Classified connectivity is defined to encompass Homeland Secure Data Network (HSDN), Homeland Top Secret Network (HSTN) and SMEPEDS.
  • Independently tracked Classified Connectivity project status including deployment schedule tracking through use of MS Project for ICE offices based on geographical breakdown of 30+ regional offices.
  • Facilitated numerous project management duties such as estimating cost of work, tracking progress of work done for deployment, attending meetings with other ICE support entities, and government contractors for status and progress as needed on daily basis.
  • Effectively managed supervision of entire CCPMO team project on acting basis during absence of Chairman.
  • Engage support entities included to but not limited to ICE Office of Chief Information Officer (OCIO), Office of Facilities Administration (OFA),+ Office of Professional Responsibility-Security Management Unit (OPR- SMU) COMSEC, DHS National System Security- Joint Program Management Office (NSS-JPMO), DHS Special Security Program Division (SSPD) - SCIF.
  • Executed excellent interpersonal, organizational and communication skills as needed to brief senior manager on recommendations regarding efficiency in CCPMO operations.
  • Managed and directed HSDN deployment process as necessary to entities within and outside of ICE.
  • Analyzed data while performing wide variety of analytical studies and projects to advise CCPMO Chairman on effectiveness of outreach efforts to reach mandate of installing HSDN in as many ICE offices as possible.
  • Reviewed forms, documents, reports and confer with management and other stake holders to identify problems improvements of CCPMO program.
  • Participated in CCWG to address these problems /improvements with stakeholders.
  • Developed and implemented records management program for filing, protection and retrieval of records to ensure compliance with CCPMO storage directives.
  • Assisted in development of HSDN directives and requirements to field offices to ensure compliance with rooms being accredited.
  • Acting Unit Chief on consistent basis when manager was on travel and or out of office.
  • Facilitated exchange of law enforcement and national intelligence between ICE directorates, leadership and Department of Homeland Security.
  • This information was shared as appropriate with White House, Congress, media, state and local law enforcement agencies and other federal agencies.
  • Coordinated with other departments and Federal agencies with regard to technical and programmatic sufficiency.
  • Served as Director's information clearinghouse by obtaining and providing timely, accurate, and relevant information concerning current events,enforcement actions, and threats in near real-time through event tracking, situation monitoring, and information management.
  • Maintain liaisons with other offices, and helps provide assistance and information in response to requests from general public and internal to ICE and DHS while providing great customer service.
  • Prepared reports with findings and recommendations for presentation to senior management for consideration or more in- depth analysis.
  • Gathered, analyzed, and evaluated information from observations and review of logs and records and other sources on issues that need to be addressed.
  • Executed contingency operations, continuity plans, and provide crisis support services during national,international or global crisis.
Education
Expected in
Coursework, Licenses and Certifications: Business Certificate:
Dorthea B. Lane Business School - ,
GPA:
Expected in
Associate's Degree: Business Administration
Strayer University - Washington, DC
GPA:
Expected in
Business Administration :
Dale Carnegie & Associates - Silver Springs, MD,
GPA:
Expected in
Technical or Occupational Certificate:
Dorthea B. Lane Business School - Alexandria, VA
GPA:
Certifications
Certificate Job Related Training: Certified Certified Officers Rep. (COR) Introduction to Govt. Contracting Managing Govt. Contracts Program Management Assertiveness for Women in Business Leadership and Team Building Supervisory EEO Training Introduction to Incident Command Center (FEMA) ICS for Single Resources and Initial Action (FEMA) National Incident Management System (NIMS) (FEMA) National Response Framework (FEMA) Continuity of Operations Awareness Course (FEMA) Records Management Awareness Training 2/10/XXX1 Print Resume https://www.usajobs.gov/Applicant/Document/Resumes 8/8 Integrity Awareness Training GSA Smart Pay Travel Card Training CPR Certified Basics of EEO Disability Etiquette Advanced Facilitator Skill Training Instructor Enhancement Course Successful Project Management Managing Multiple Projects, Objectives, and Deadlines Risk/Time Management, Language Spoken Written Read English Advanced Advanced Advanced

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Resume Overview

School Attended

  • Dorthea B. Lane Business School
  • Strayer University
  • Dale Carnegie & Associates
  • Dorthea B. Lane Business School

Job Titles Held:

  • Deputy Program Manager
  • Section 508 Deputy Program Manager
  • Project Manager

Degrees

  • Coursework, Licenses and Certifications: Business Certificate
  • Associate's Degree
  • Business Administration
  • Technical or Occupational Certificate

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