Versatile operations manager trained in refined product supply chain who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of technical and commercial aspect of the job .
Microsoft office (advanced)
Product Specifications : EN 590 & EN 228 & EN 14214
Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics.
Boosted customer satisfaction ratings by 10% in under 24 months through diligent care of customer claims.
Cut inventory by more than half and improved on-time delivery to 25% by physical and organizational improvement in warehouse, resulting also in less safety risks.
Created new departmental procedures manual.
Assessed organizational training needs.
Applied safety procedures and policies as outlined in Department Safety Manual.
02/2014 to Current
deputy manager TOTAL, Tank Terminal － Gennevilliers
Terminal operation excellence.
Operations & Safety Management.
Communicated, monitored and administered the daily operations in compliance with safety, operating, environmental and business procedures / standards (pipeline loading, truck loading, maintenance work, fire fighting activities...).
Before any maintenance work with contractors,.
assess risks and controls from each other's work.
set up liaison arrangements for co-operation and co-ordination.
Maintained a high level of safety with drivers, contractors and operators resulting in more than 2000 days without injury.
Daily audited trucks drivers and contractors to ensure a strict respect of our safety procedures.
Monitored the execution of the plant maintenance for higher disponibility, resulting in a 25% product loading increase within 3 years.
Analyzed high potential events and deployed corrective actions.
Followed daily and monthly product quality plans for our products and address claims if any.
Controlled customs states and the respect of losses and bonuses.
Work with Local and custom officials in a professional manner to ensure Terminal compliance with all applicable procedures and laws pertaining to Terminal operations Minimize Technology Risk.
Organized emergency exercises and trained all operators accordingly.
Lead crisis operations in case of disaster (explosion, flood, UVCE...) with the firemen and administrative authorities.
Organized the team training to maintain crisis management skills
Evolution of the logistics to reach 25% increase in truck loading (1 year).
Re-allocate 50% of the tanks to reduce the product shortages.
Upgrade loading pumps and loading arms to increase loading speed.
Reduce the waiting time for trucks before and during loading
Transition to a 3rd generation safety PLC, SIL III (6 months).
Upgrade security management PLC to the latest generation.
Organized the security tests on site (more than 300), and followed the required corrections after the transition to the new PLC.
Increased the reliability of the warehouse through the installation of an automatic storage mean for 50% of the high mover references.
Created a safe workplace, free from risk in the warehouse by identifying hazards, assessing risks, proposing and implementing solutions.
Master of Science degree(2006-2008) Master's degree Supply Chain Management
HEC SCHOOL OF MANAGEMENT, France Supply chain, purchasing. French "diplôme d'ingénieur ESPCI"
ESPCI, High-level engineering studies in physics, chemistry and biology.