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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Profile

Objective: To apply my skills and talents in an arena where I can assist people to effect positive change.

Qualifications
  • Excellent written and verbal communication skills
  • Experienced public speaker and trainer
  • Proficient in Microsoft Office Word, Excel, Outlook and Power Point.
  • Ten key calculator by touch
  • Skillful legal document(s) processor
  • Outstanding people skills; mediation, negotiation and conflict resolution
  • Strong analytical, auditing and regulatory compliance monitoring skills
  • Extensive knowledge of state and federal employment laws
  • Thorough and Detailed oriented
Relevant Experience

Completed the State supervisory training for Civil Rights, Sexual Harassment and Return to Work; February 2007.


Prior supervisory experience responding to active personnel issues, union grievances, civil rights complaints and requests for reasonable accommodation in both public and private sectors.


Accomplished at preparing and submitting time sensitive statistical data reports to legislators, executive management and special interest groups that comport with the California Public Records Act of 2004.


Excellent mediator; possess extensive experience at defusing hostile people and situations.

Experience
Deputy Labor Commissioner I, II and III, 2000 - Current
1-800-Flowers.Com, Inc. Jacksonville, FL,
  • During my tenure with the Division of Labor Standards and Enforcement, I have worked in both the Wage Claim Adjudication (WCA) and the Bureau of Field Enforcement (BOFE) units. I have served as an Investigator/Mediator, a prevailing wage Compliance Officer, a Hearing Officer and a Senior Deputy/Supervisor.
  • I investigate allegations of violations of certain sections of the California Labor Code and the Industrial Welfare Commission Orders to ensure that employees are not being required or permitted to work under unlawful conditions. I conduct investigative settlement conferences and administrative hearings to expedite the resolution of disputes and to achieve employer compliance with California labor laws.
  • I enjoy helping people and am thorough and detailed oriented. I go the extra-mile to provide coverage during staff shortages and help with staff training. I also enjoy speaking public education training seminars which are attended by private sector employers, attorneys, human resource professionals and special interest groups.
Workers' Compensation Claims Adjuster and Payroll Auditor, 03/1988 - 11/1999
Pacific Western Bank Ventura, CA,
  • As a claims examiner, I managed an average caseload of 200 medical and disability workers' compensation claims. I read and interpreted medical reports, determined liability and coordinated the timely provision of benefits for injured workers.
  • By using my analytical and interpersonal communication skills, I quickly became a top settlement and stipulated award negotiator saving State Compensation Insurance Fund hundreds of thousands of dollars.
  • I maintained professional relationships with the employer, employee, medical, and attorney communities and other agencies.
  • I received three recognition awards during my tenure as a claims adjuster.
  • As a field auditor, I scheduled appointments with policyholders, traveled to their places of business, inspected their operations, interviewed employees regarding the nature of their work duties and completed detailed payroll audit spreadsheets which were utilized for insurance premium billing purposes.
  • I assisted my immediate supervisor with the training of newer auditors before I promoted to the claims department.
Accounting Supervisor, 1986 - 02/1988
Supply One, Inc City, STATE,
  • I was hired as a part-time, temporary employee to assist with the calculation and preparation of inventory spreadsheets. I completed this project and voluntarily began looking for other work duties to perform.
  • After helping in the accounts payable department, I was hired by the Controller as a permanent full-time employee. After approximately one year, I promoted to Supervisor of Accounts Payable and Accounts Receivable where I helped to develop uniform credit applications and collection policies. I ensured quality by reviewing daily data entry reports. I also monitored and prioritized the workloads for each department.
Bank Teller, 08/1984 - 11/1985
River City Bank City, STATE,
  • I was initially hired as an inside transaction teller. I cross-trained as a new accounts representative and merchant teller. I worked an eight lane, drive-through, window, restocked ATM machines on-site and at remote locations and assisted with the counting of new currency shipments. I balanced my till daily.
Education
BS: Business and Public Administration (Finance), Expected in
-
California State University, Sacramento - Sacramento, CA
GPA:
Affiliations

Certified Massage Therapist, Redding School of Massage Therapy; April 22, 2006.


Property-Casualty Insurance Broker-Agent, License No. 0B82807; 1998


Graduated from a three year basic Pastoral Ministry and Leadership training program with the national office of The Christian and Missionary Alliance; May 1998.


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Resume Overview

School Attended

  • California State University, Sacramento

Job Titles Held:

  • Deputy Labor Commissioner I, II and III
  • Workers' Compensation Claims Adjuster and Payroll Auditor
  • Accounting Supervisor
  • Bank Teller

Degrees

  • BS

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