Deputy Director Communications And Outreach Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

An intelligent Communications Manager with excellent interpersonal and project management skills. A natural leader experienced in driving great teams to success by coaching and motivating members to develop and deliver quality communications products that provide innovative and efficient solutions to partners and clients. Top-notch relationship-builder, innovative thinker, and decisive manager with over 20 years of experience.



  • Project and team management
  • Team building, training, and coaching
  • Budget and invoicing
  • Government event planning and execution
  • Client management, business development, and sales
  • Instruction, Facilitation, Presentations
  • Process improvement
  • Proposal Writing
  • Strong communication skills
  • Adaptive team player
  • Resolution-oriented
  • High-energy attitude
  • Dependable and reliable
Work History
02/2016 to Current Deputy Director, Communications and Outreach Performance Team | Edison, NJ,

Client work includes: Center for Medicare and Medicaid (CMS), Office for Human Research Protections (OHRP), National Institute for Allergy and Infectious Disease (NIAID), Agency for Toxic Substances and Disease Registry (ATSDR), Office of Extramural Research (OER at NIH), Office for Disease Prevention and Health Promotion (ODPHP)

Content Development Team Lead

  • Oversees all creative content to completion with policies and quality standards to maintain consistency in quality of service
  • Website development and management
  • Coordinates and facilitates large stakeholder events and forums
  • Drafts post-event evaluations, compile results, and recommends changes for future events
  • Develops communications strategies to drive private and government contracts
  • Reviews and edits blog posts, e-mail blasts, social media posts, and website content to guarantee high content quality
  • Contributes to writing and editing of company case studies, fact sheets, and product collateral
  • Instructional Design - non-evaluated learning videos and modules
  • Remains informed on current regulations, especially concerning accessibility (508c) and document creation

Staff and Project Management

  • Manages Content Development Team of 15 which consists of graphics designers, writer/editors, web developers, instructional system designers, and content developers
  • Provides leadership vision, direction, development, and maintenance of multiple complex and high priority contracts between company and business partners, vendors and suppliers
  • Supervises staff with various status - full time, part-time, part-time on call as well as remote
  • Provides project management including timeline management, budgets, client management, content development and invoicing
  • Charged with staffing, performance management, and reviews, coaching, mentoring, and salary development

Client Relationship

  • Provides a supportive link between external clients and partners and internal operations
  • Achieves client confidence and protected project operations by keeping information confidential
  • Collaborates with business development managers in partner planning processes to develop mutual performance objectives, financial targets, and critical milestones
  • Cultivates and manages relationships with key clients, vendors, and community partners
  • Prepares and gives presentations to clients and other project stakeholders
  • Works closely with clients to identify needs and challenges and provide solution-oriented campaign themes
  • Directs hiring, training, and performance evaluations for content development team staff as well as supervised daily activities
05/1999 to 04/2016 Operations Manager Temple University | PA, State,

Worked closely with the Owner to develop strategy, resolve staffing problems, improve operations and provide exceptional customer service


  • Black Belt Martial Arts instructor (4th Degree Black Belt) - teaching and organizing classes
  • Set the overall vision and provided team leadership
  • Ensured compliance with policies and quality standards to maintain consistency in the quality of services


  • Planned marketing initiatives and leveraged referral network to promote business development
  • Built brand awareness and generated leads while managing internal and external marketing campaigns and programs
  • Increased credibility and client awareness by developing marketing collateral, public relations campaigns, and newsletters
  • Planned marketing initiatives and leveraged referral network to promote business development
  • Developed backend-tracking URLs with marketing vendors to measure campaign results and determine ROI
  • Transformed company website and social media platforms to better engage customers and promote sales

Customer service

  • Greeted customers and discussed needs
  • Coordinated implementation of people-related services, policies, and programs through departmental staff
  • Addressed customer complaints and requests by resolution or escalation

Physical operations

  • Reviewed inventory to eliminate expenses and ensure optimal stock at all times
  • Managed and allocated staff and material resources to meet production goals.
  • Supported the expansion of the franchise with the launch of two additional locations to include working with vendors, contractors and overseeing location build out

Human Resources

  • Supervised and trained new staff in performing all roles and responsibilities in the company
  • Set, enforced and explained HR policies to team members to cultivate a compliant and satisfied workforce
  • Oversaw and managed onboarding processes and programs for successful integration of new, transferred or promoted employees
  • Developed captivating curriculum to train new employees on best practices and company protocol
03/2014 to 06/2019 Adjunct Faculty Carroll County Chamber Of Commerce, Carroll Community College, Women's Self Defense Course | City, STATE,
  • Engaged students with insightful and compelling classroom discussion of topics relevant to course work to boost student learning and retention
  • Displayed professional demeanor and served as a role model for students
  • Examined and critiqued course material while including instructor-specific policies
  • Developed and kindled professional relationships with students to better communicate and enhance instruction
  • Showed excellent interpersonal dialogue skills ensuring student retention of subject matter
06/1998 to 01/2000 Co-Owner/Operator Quality Design Solutions | City, STATE,
  • Drove business development and customer acquisition by devising targeted marketing and promotions plans
  • Maintained up-to-date knowledge of web design, development, hosting and marketing strategies and performed competitor analysis
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
  • Prepared sales presentations for clients showing success and credibility
  • Worked with both branded and unbranded websites to develop wireframes and HTML mockups for web prototypes
  • Completed full redesigns of existing websites to improve navigation, enhance visuals and strengthen search engine rankings
  • Tested websites and performed troubleshooting prior to deployment
Expected in Post Bac Certificate Course Work | Instructional Systems Design University of Maryland - Baltimore County, Baltimore, MD GPA:
Expected in 1988 Bachelor of Science | Biology, Chemistry Virginia Polytechnic Institute And State University, Blacksburg, GPA:

Zeta Tau Alpha - Panhellenic delegate Alpha Chi Sigma - Founding member


Professional organizations

  • Society of Health Communications, Member, 2021 to current
  • Public Relations Society of America, Member, 2018 to Current
  • Association for Talent Development, Member, 2019 to Current
  • International Society for Performance Improvement, Member, 2019 to Current

Personal organizations

  • Zeta Tau Alpha - Northern Maryland Alumnae - Member, President, Service Chair
  • Zeta Tau Alpha, Iota Delta chapter - Chapter Advisor
  • PEO International - Member, Corresponding Secretary, Technology & Membership chair
  • South Carroll Rotary club- Member, Fundraising Committee, President, Past President


  • Making Strides Breast Cancer Walk of Central MD - committee member
  • American Foundation for Suicide Prevention - event and training volunteer
  • Smithsonian National Zoo - event volunteer and visitor ambassador
  • Carroll County Arts Center - event volunteer

She is a passionate about supporting non profit work and has volunteered for numerous organizations: American Cancer Society, Habitat for Humanity, American Foundation for Suicide Prevention and National Zoo. She also trained and taught the Martial Arts for almost 18 years. This experience increased her mental attitude, leadership skills and created a life long learner.

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Resume Overview

School Attended
  • University of Maryland - Baltimore County
  • Virginia Polytechnic Institute And State University
Job Titles Held:
  • Deputy Director, Communications and Outreach
  • Operations Manager
  • Adjunct Faculty
  • Co-Owner/Operator
  • Post Bac Certificate Course Work
  • Bachelor of Science

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