Deputy Director Resume Example
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DEPUTY DIRECTOR
Professional Summary
A highly experienced Operations Executive who has demonstrated the ability to lead diverse teams of professionals to new levels of success in a fast paced, high stress environment. Strong business qualifications with impressive track record of more that 21 years hands-on experience in strategic planning, business unit development, project and product management, all related communications functions, identifying deficiencies and potential opportunities, and developed innovative and cost-effective increasing revenues and improving customer service offerings. I am looking for a position as a team player with a people-oriented organization where I will be able to maximize my leadership experience in a challenging environment for achieving all the corporate goals.
Work History
Deputy Director, 01/2009
to 01/2011
Company Name – City, State
Company Name – City, State
- q Managed all functions within the Command and Dispatch Centers, including decision making in the field to optimize service delivery to customers, timely dispatching of buses, operator pick process, attendance records, payroll, and FTA and DOT mandated drug and alcohol testing.
- q Liaison between Operations and Human Resource Departments regarding training-related issues and projecting staffing levels.
- q Ensured workforce activities met the goals and objectives of the organization.
- q Determined and graded the cause/fault of accidents.
- q Interacted with public and private entities including the Ohio State Patrol, Red Cross, WPAFB, Police and Fire Departments.
- Administered communications plans to internal and external customers.
- q Developed action plans to correct deficiencies in service, with emphasis on routing, running times and amenities.
- q Mobilized resources during emergency response and critical incident scenarios.
- q Conducted and responded to union.
Manager, 01/2006
to 01/2009
Company Name – City, State
Company Name – City, State
- q Successfully designed layout and full implementation of a state-of-the-art Command Center that combined paratransit and traditional bus driver operations and functions.
- q Oversaw bus operator performance and "secret shopper" audits.
- q Achieved 90% on-time performance using GPS tracking system.
- q Reduced absenteeism by 5% by effectively enforcing the Absence Control and Family Leave Act Policies.
- q Interviewed and trained newly hired supervisors.
- q Maintained and served on the Accident Review Board.
- q Interviewed operator candidates.
Lead Transportation Supervisor, Field Supervisor, 01/1990
to 01/2006
Company Name – City, State
Company Name – City, State
- q Oversaw and managed daily service operations and customer service issues.
- q Lead, motivated, and directed staff.
- q Instructed coach operators on policies and procedures and enforced policies and procedures as needed.
- q Managed accident scenes and reports, as well as facilitated post-accident drug testing.
- q Trained all newly hired supervisors.
Account Rental Manager, 01/1985
to 01/1990
Company Name – City, State
Company Name – City, State
- Ryder Truck Rental Cincinnati, Ohio.
Education
Bachelor of Arts: Communications,
1985
Wright State University - City, State
Wright State University - City, State
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Resume Overview
School Attended
- Wright State University
Job Titles Held:
- Deputy Director
- Manager
- Lead Transportation Supervisor, Field Supervisor
- Account Rental Manager
Degrees
- Bachelor of Arts : Communications , 1985
