A highly experienced Operations Executive who has demonstrated the ability to lead diverse teams of professionals to new levels of success in a fast paced, high stress environment. Strong business qualifications with impressive track record of more that 21 years hands-on experience in strategic planning, business unit development, project and product management, all related communications functions, identifying deficiencies and potential opportunities, and developed innovative and cost-effective increasing revenues and improving customer service offerings. I am looking for a position as a team player with a people-oriented organization where I will be able to maximize my leadership experience in a challenging environment for achieving all the corporate goals.
q Managed all functions within the Command and Dispatch Centers, including decision making in the field to optimize service delivery to customers, timely dispatching of buses, operator pick process, attendance records, payroll, and FTA and DOT mandated drug and alcohol testing.
q Liaison between Operations and Human Resource Departments regarding training-related issues and projecting staffing levels.
q Ensured workforce activities met the goals and objectives of the organization.
q Determined and graded the cause/fault of accidents.
q Interacted with public and private entities including the Ohio State Patrol, Red Cross, WPAFB, Police and Fire Departments.
Administered communications plans to internal and external customers.
q Developed action plans to correct deficiencies in service, with emphasis on routing, running times and amenities.
q Mobilized resources during emergency response and critical incident scenarios.
q Conducted and responded to union.
to 01/2009 Command Center Greater Dayton Regional Transit RTA – Dayton,
q Successfully designed layout and full implementation of a state-of-the-art Command Center that combined paratransit and traditional bus driver operations and functions.
q Oversaw bus operator performance and "secret shopper" audits.
q Achieved 90% on-time performance using GPS tracking system.
q Reduced absenteeism by 5% by effectively enforcing the Absence Control and Family Leave Act Policies.
q Interviewed and trained newly hired supervisors.
q Maintained and served on the Accident Review Board.
q Interviewed operator candidates.
Lead Transportation Supervisor, Field Supervisor, 01/1990
to 01/2006 Greater Dayton Regional Transit Authority RTA – Dayton,
q Oversaw and managed daily service operations and customer service issues.
q Lead, motivated, and directed staff.
q Instructed coach operators on policies and procedures and enforced policies and procedures as needed.
q Managed accident scenes and reports, as well as facilitated post-accident drug testing.
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Companies Worked For:
Greater Dayton Regional Transit Authority RTA
Command Center Greater Dayton Regional Transit RTA
Ryder Truck Rental
Wright State University
Job Titles Held:
Lead Transportation Supervisor, Field Supervisor
Account Rental Manager
Bachelor of Arts : Communications , 1985
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