Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Executive Profile

Visionary Operations Executive with solid experience managing all levels of multiple projects including budgeting and administration.

Skill Highlights
  • Leadership/communication skills
  • Business operations organization
  • Budgeting expertise
  • Employee relations
  • Self-motivated
  • Project Management
  • Project Planning
  • Strategic Planning
  • Industry Knowledge
  • Cost Reductions
Core Accomplishments

Project Management:

  • Directed facility and operational design for the department's newest and largest prison.
  • Oversaw the department's prisoner classification review with a focus on risk assessment, housing and program needs.
  • Managed complete correctional officer post assignment review for operational relevance, efficiency and relief factor adequacy. Resulted in the implementation of Blended Staffing and the elimination of more than 80,000 hours of post coverage and the cost avoidance of more than four million dollars. This was implemented without an increase in prisoner disciplinary incidents or assaults on prisoners or staff.

Human Resources:

  • Guided and reviewed personnel investigations and discipline through division directors and human resources staff. Monitored the process to insure actions were consistent and in compliance with department guidelines. Fairness and consistency were guiding principles when the current administration took office.
  • Oversaw correctional officer contract negotiations. This was essential due to previous arbitrated benefits which resulted in unsustainable personal leave accrual rates.

Staff Development:

  • Review and Reorganization of the Training Academy and its ability to meet the increased recruitment and training needs due to the department's new 1500 bed prison. Recruitment increased by 25%, the academy was expanded to incorporate additional trainers, and recruitment and hiring were added to the Academy's responsibilities. The academy's chief training officer was upgraded to the equivalent of Deputy Director and academy supervision was moved under the Deputy Commissioner.
  • Increased collaboration with the National Institute of Corrections was instituted for identifying and training correctional leaders of the future.
  • Analyzed the department's medical unit for efficiency and ability to meet the operational needs of the department.
  • Mentored directors of Institutions (jails and prisons) and Probation and Parole. This resulted in a more seamless transition between the institutions and field supervision and ensured consistent emphasis between the major divisions toward successful re-entry and reduced recidivism.

Operations Management:

  • Oversaw review and revision of Director's audit to conform with ACA standards.
  • Ensured Director's audit was completed annually and established multi-disciplinary team to complete all aspects of the Director's audit.
Professional Experience
11/2006 to 11/2012
Deputy Commissioner State Of New York Batavia, NY,

Operational Control and Direction of the Department's Major Divisions Including:

- 12 Jails and Prisons state-wide

- 13 Probation/Parole field offices state-wide

- 15 Community Jails under contract to the AK DOC

- 7 Community Residential Centers (halfway houses) state-wide under contract through the GEO private prison group.

- Oversight of the Department's state operated Electronic Monitoring Unit (part of the concerted efforts toward graduated re-entry).

- Contract prison in Hudson, Colorado operated by the GEO private prison group (Contract prison in Arizona previously through Corrections Corporation of America).

Oversaw the following units and initiatives:

- Prisoner classification unit

- Prisoner medical services unit

- Correctional Officer/Probation/Parole Officer Training Academy.

- Policy and procedure review, revision, development and implementation.

- Guided Personnel investigations in coordination with Human Resources.

- Department's focus on re-entry and seamless transition.

- Department's focus on evidence based programs.

- Representative on inter-agency groups: 1) Council on Domestic Violence and Sexual Assault and 2) Lt. Governor's inter-agency Criminal Justice Working Group

- Ensured a thoughtful and swift response to legislative and community inquires and complaints.

06/2004 to 10/2006
Port Security Captain Metropolitan Government Of Nashville & Davidson County Nashville, TN,

Port of Anchorage Security Captain.

- Supervised 24 hour security operation controlling ingress/egress of personnel and vehicles conducting business on the port. The Port of Anchorage is one of 19 strategic ports in the United States.

- Liaison between Municipal port operators, port stakeholders (businesses) and the Coast Guard.

05/2000 to 04/2003
Deputy Director Alaska Department Of Corrections City, STATE,

- Supervised 12 Correctional Superintendents statewide.

- Oversaw and conducted correctional personnel disciplinary investigations and imposition of discipline.

- Conducted Director's audits in all correctional facilities.

- Responded to staff and prisoner grievances, prisoner disciplinary and classification appeals.

- ACA Accreditation training to support accreditation process for three of the department's correctional facilities.

07/1998 to 05/2000
Superintendent (Warden) Palmer Correctional Center Alaska Department Of Corrections City, STATE,

- Chief executive of the Palmer Correctional Center. Sentenced male, medium/minimum custody prison. Population 500.

- Reviewed, developed and implemented institutional policy and procedure.

- Oversaw prisoner program and work assignments.

- Assigned prisoner work crews for community work projects and benefits.

- Approved school and community groups for institutional tours.

- Spoke to community and college groups regarding correctional issues and career opportunities.

07/1996 to 07/1998
Superintendent (Warden) Mat-Su Pretrial Facility Alaska Department Of Corrections City, STATE,

- Chief executive of the Mat-Su Pretrial Facility. 128 bed male/female pretrial persons arrested and remanded to custody pending trial.

- Oversaw all aspects of prisoner daily activities to include court appearance and application of court orders.

- Conducted staff investigations to include one involving theft of prisoner funds resulting in criminal charges and felony conviction.

- Conducted staff investigations involving misuse of state time and equipment resulting in staff suspensions and staff termination.

02/1990 to 07/1996
Assistant Superintendent Hiland and Palmer Correctional Centers Alaska Department Of Corrections City, STATE,

- Assistant Superintendent of the department's only sentenced female facility. Responsible for supervision of all aspects of the daily operations and aided the Superintendent in evaluating policy and programs related to facility operations.

-Assistant Superintendent of the Palmer Correctional Center sentenced male minimum/medium custody facility. Responsible for supervision of all aspects of the daily operations and aided the Superintendent in evaluating policy and programs related to facility operations.

-Conducted staff and prisoner misconduct investigations.

-Conducted staff disciplinary hearings and recommended sanctions.

-Functioned as one of 5 Department of Corrections officers assigned to the Alaska State Trooper Special Emergency Reaction Team (SERT). Received specialized training in hostage situations, high-risk warrant service, armed entry and extraction, and search and rescue operations.

01/1982 to 07/1990
Sergeant: Anchorage Annex/Mat-Su Pretrial/Palmer Correctional Centers Alaska Department Of Corrections City, STATE,

- Sergeant at the Anchorage Annex and Mat-Su Pretrial Facility. Both are pretrial male/female facilities holding persons arrested and remanded into the custody of the department of corrections pending case resolution. Sergeant at the Palmer Correctional Center which is a sentenced male minimum/medium custody facility.

-Served in multiple capacities over the years at each facility: prisoner disciplinary chairperson; classification chairperson, shift supervisor; special projects sergeant; institutional security sergeant; prisoner armed transportation sergeant; policy and procedure sergeant.

- NIC security audit training.

- Selected for participation on the Alaska State Trooper Special Emergency Reaction Team (SERT).

- Specialized training in the Reed Interview and Interrogation Method.

04/1980 to 01/1982
Correctional Officer State Correctional Center Alaska Department Of Corrections City, STATE,

- Entry level through journeyman correctional officer.

- Attended basic correctional officer training academy.

- Performed basic correctional officer duties associated with care and custody of prisoners in a jail setting.

Expected in 2002
Certificate: Executive Leadership
National Institute of Corrections - Longmont, CO

Executive Excellence: the National Institute of Corrections' premier leadership development program.

Expected in 1987
Certificate: Problem Analysis for Effective Management Decisions
National Institute of Corrections - Wasilla, AK
Expected in 1981
Certificate: Basic Correctional Officer Academy
Alaska Department of Corrections - Anchorage, AK

Expected in 1973
Certificate: Communications equipment tech
Air Force Technical School - Wichita Falls, FL

Basic electronics and mechanical repair of Air Force telecommunications equipment.

Expected in 1972
High School Diploma:
Bell High School - Bell, FL

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Resume Overview

School Attended

  • National Institute of Corrections
  • National Institute of Corrections
  • Alaska Department of Corrections
  • Air Force Technical School
  • Bell High School

Job Titles Held:

  • Deputy Commissioner
  • Port Security Captain
  • Deputy Director
  • Superintendent (Warden) Palmer Correctional Center
  • Superintendent (Warden) Mat-Su Pretrial Facility
  • Assistant Superintendent Hiland and Palmer Correctional Centers
  • Sergeant: Anchorage Annex/Mat-Su Pretrial/Palmer Correctional Centers
  • Correctional Officer State Correctional Center


  • Certificate
  • Certificate
  • Certificate
  • Certificate
  • High School Diploma

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