Detail-oriented professional who excels under tight deadlines, while anticipating and averting potential problems by proactively streamlining processes. Skilled in learning new concepts quickly, conflict resolution skills and communicating ideas clearly and effectively.
Risk management evaluation background
Practiced knowledge of bank security systems
in building and managing relationships
proactive, detail oriented and organized
Strong knowledge interpreting and analyzing data
at prioritizing tasks and organizing data to meet deadlines
Proficiency with computer functions
Versatile and Adaptable
5 key recognition for doing the right thing for the customer and owning the customers issue from start to finish. Implemented enhancements to improve effectiveness and efficiency of service and system. Assisted in developing a training manual for new hires resulting in a 7% increase in productivity.
12/2014 to Current
Deposit Review AnalystJPMorgan Chase
Approaching problems logically and with good judgment to ensure the appropriate customer outcome.
Abide by all applicable regulatory and department practices and procedures.
Make appropriate decisions on behalf of the customer quickly and effectively.
Prioritized work to ensure efficiency.
Process duplicated items deposited with Chase and outside institutions nation wide to limit fraud and ensure payment to Chase.
Examine incoming teller, ATM, and quick deposited checks for potential fraud.
Detect new fraud trends including but not limited to; money laundering, check kiting, United States Treasury fraud and DBA business fraud.
12/2013 to 12/2014
Risk Operations AnalystJP Morgan Chase
Minimized and prevented losses resulting from high risk and fraudulent monetary and non-monetary transaction.
Analyzed suspicious account activity and properly reported and documented activity that has created loss exposure.
Electronic move money- Verified and approved all movement of money including wires, online transactions and deposits.
Answered a high volume of incoming calls from account holders, internal chase employees including branch personnel, telephone banking and other internal and external customers who require assistance with understanding deposit holds and account restrictions.
Department SME ( Subject matter expert).
Assisted with hiring, training, side by sides and peer coaching.
12/2009 to 12/2013
Escalation SpecialistJ. P Morgan Chase-Telephone Banking
Business Online Technical Support.
08/2006 to 01/2010
SupervisorGiant Eagle － Columbus, Ohio
Duties included selling merchandise and tracking the inventory.
Delegated breaks and lunches.
Handled the banking of cash and deposits from registers.
Resolved customer's difficulties in an expedient and tactful manner.
Co-facilitated the U-Scan center.
Trained new hires on WIC, cash registers, and the proper way to sell alcohol based off the Ohio Law.
Developed a way to enforce breaks and lunches to ensure that it wouldn't affect productivity.
Worked with a diverse population of people.
Bachelors of Science: Social WorkThe Ohio State University － Columbus, OHSocial Work
Adobe Acrobat Microsoft Windows
Operating Systems (XP, Vista, 10)
Personal Financial Management Software
Quicken,QuickBooks, Microsoft Money
Advanced proficiency in Microsoft Office applications Word Power Point, Excel, Access