DEPARTMENT SALES MANAGER POINT OF VIEW AND PETITES
I am a hard working and energetic manager and top-rated sales associate with more than 4 years leading dynamic sales teams in a fast-paced retail market. I have a diverse background in management and customer service. I am dedicated to providing excellent customer service and making operational and procedural improvements. I am currently the department sales manager at Nordstrom Fashion Place responsible for 15 employees and a $5 million a year department. I have a track record of managing a wide variety of customer service issues quickly and efficiently.
Top sales performer
Customer service expert
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Energetic work attitude
MS Office proficient
Dedicated team player
Excellent time management
Managed a successful sales team of 15 members who consistently exceeded sales goals by 5% each month.
Developed highly effective sales training strategies as Sales Manager of a 15-person team.
Met monthly sales goals for 12 months straight.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Consistently generated additional revenue through skilled sales techniques.
Nordstrom Fashion PlaceMurray, UtahDepartment sales manager Point of View and Petites05/2016 to Current
In my current role I have refined my sales and teaching skills. I work every day to make sure my team and myself are building a successful business by creating lasting customer relationships.
The brick and mortar experience for retail has changed immensely over the last few years. I want my sales people to know it is so important to create a lasting relationship with each and every customer so they will continue to come in and shop with their favorite employee in the store. It is our job to remember their children's birthdays and even their anniversary when the husband might forget!
I love managing people and building a successful, inclusive and fun work environment which turns into increases in productivity and business and building lasting customers and relationships.
Nordstrom Fashion PlaceMurray, Utah1st Assistant Manager Women's shoes11/2015 to 05/2016
While in the shoe department I managed 40 employees and successfully ran increases monthly on a $10 million department within Nordstrom Fashion Place.
I was in charge of regular management duties such as writing the schedule, timekeeping and coaching conversations as well as teaching selling and helping my sales people build their book of business.
While doing all of these management duties I also continued to grow my personal book of business as well and exceed my sales goal as a manager each month.
We promoted one sales person to an assistant, promoted one sales person to go through the Future Nordstrom Leaders program and effectively ran the department between two sales, inventory and holiday.
Nordstrom Rack South TowneSandy, UtahDepartment Sales Manager02/2015 to 11/2015
During my time at the rack I not only learned so much about the off price side of Nordstrom but also continued to develope my coaching skills while working closely with the store manager Deana Toleafoa.
Being at the rack as a manager built my confidence in coaching my team and developing talent while also managing the fitting room, merchandising the floor and maintaining the rack playbook and smart detail guidelines.
While managing the Women's and Kids' department I managed to reduce shrinkage by $9,000 in Women's while maintaining a 1.6% increase for the year on a $6 million volume responsibility for my department alone.
Nordstrom Fashion PlaceMurray, UtahKidswear and Kids shoes Interim Assistant Manager05/2014 to 02/2015
During my time as the assistant manager in the kid's wear department. I was able start to learn how to coach and lead a team.
I maintained my customer relationships and had about 30 appointments during the Anniversary sale which brings in more volume for Nordstrom in a month than 4th quarter all together.
I was able to maintain strong leadership skills on the floor selling with my employees and also giving strong customer service to my loyal customers.
During this time I was also one of 6 out of 20 applicants selected to go through the Future Nordstrom Leaders program to learn more about management and building a successful business and team.
Nordstrom Fashion PlaceMurray, UtahKidswear Sales06/2012 to 05/2014
I was a sales associate in the Kids Wear department of the Fashion Place Nordstrom, from July 2012 until may 2014.
During my time in sales I was able to exceed my sales goals and reach a rating of 3 out of 4 every pay period and was working towards being at a 4 while still maintaining floor appearance and performing my daily tasks.
I also was given the extra responsibility of the infant gear specialist, specializing in selling infant strollers ranging from $700-$2000.
Electric BeachSugarhous , UtahSales06/2008 to 01/2011
Sales associate at locally owned and operated tanning salon
Described use and operation of merchandise to customers.
Received and processed cash and credit payments for in-store purchases.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Demonstrated that customers come first by serving them with a sense of urgency.
Worked as a team member to provide the highest level of service to customers.
Bachelor of Arts:Spanish2013University of Utah, Salt Lake City, Utah, USAI attended the University of Utah from Fall 2008 and graduated summer 2013 with a Bachelors of Art in Humanities, majoring in Spanish and with a minor in Art History.During my time at the University of Utah I participated in several volunteer opportunities.I was a volunteer at Ingles Para Latinos during the fall semester 2012 helping to teach English to native Spanish speakers.I have also volunteered at the Maliheh Free Clinic between, January 2012- November 2012; with my Certified Nursing Assistant certificate I would triage patients, help translate for native Spanish speakers and perform basic secretary duties.I have learned so much through my volunteer work and really enjoy helping people I could not normally help without these non-profit organizations.
Bachelor of Arts:Art History and Spanish2011Autonomous University of Barcelona, Barcelona, Cataluna, Spain
For 8 months I studied in Barcelona working on my Bachelors degree in Spanish and also completing a minor in Art History