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Department manager zones 1,2, and 3 Resume Example

Resume Score: 80%

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DEPARTMENT MANAGER ZONES 1,2, AND 3
Summary

I have been part of the Lowes company for 4 1/2 years and know how this company runs and the services it wants to provide. I began as a CSA for ISLG and within a year worked my way to OPE specialist. As a specialist I gained the knowledge of specialty sales and its programs. I was successfully able to keep OPE sales above budget throughout my time in the department as the specialist. Within 2 years I was able to advance to zone 3 department manager but because of my knowledge and experience in ISLG i was switched to Islg/ Olsg within 3 months. As a department manager of ISLG I was able to provide a department that kept sales above budget and maintain a standard of cleanliness that any would approve of. With the success I was able to achieve in ISLG I was switched to zone 2 department manager. As zone 2 department manager I feel I have truly excelled. I have increase my knowledge of specialty sales and it programs, developed greater people skills to the multiple personalities and the handling of customer issues. I feel I have the complete trust of all my superiors, as evidence I am trusted with hosting all closing store meetings and ensuring the store is closed down properly, 3P, handling of customer issues from CCIC, in store complaints or MOD phone calls. I do know that there is more information to be known and will always continue learn that information so that I can become a greater asset to this company.

Highlights
  • Adaptable
  • Dependable
  • Fast learner
  • Customer service focused
  • SOS knowledge
  • Professional
  • Power equipment certified
  • Knowledgeable of Lowes processes
Experience
Department manager zones 1,2, and 304/2012 to CurrentLowes 2330Mira Loma, CA
  • Began as zone 3 department manager until switched to ISLG/OSLG in July 2012
  • As ISLG manager I was able to help sales exceed forecast for the year
  • receive better work output from staff
  • learn receiving processes
  • successfully execute trim-a-tree and exceed previous year sales
  • Switched to zone 2 department manager in February 2013
  • as zone 2 department manager I have been able to enhance my people skills
  • enhanced knowledge of specialty sales
  • host all closing meetings and ensure building is closed down correctly
  • deal with all CCIC having to pertain to my specific areas and others if needed
  • cashier and customer service knowledgeable
  • ability to handle 3P when needed
OPE Specialist05/2010 to 04/2012Lowes 2330Mira Loma, CA
  • became sos knowledgeable
  • receiving processes
  • provide excellent customer service
  • helped push sales exceed forecast
CSA ISLG05/2009 to 05/2010LowesMira Loma, CA
  • Learned how to provide excellent customer service
  • complete understanding of resets
  • became cashier certified
  • power equipment certified
Education
High School Diploma2005Jurupa Valley High SchoolMira Loma, CA

3.9 GPA

Bachelor of Science: HistoryU.C.R.Riverside, CA
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Resume Overview

Companies Worked For:

  • Lowes 2330
  • Lowes

School Attended

  • Jurupa Valley High School
  • U.C.R.

Job Titles Held:

  • Department manager zones 1,2, and 3
  • OPE Specialist
  • CSA ISLG

Degrees

  • High School Diploma 2005
    Bachelor of Science : History

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