Department Manager, Salon Shoes Department Resume Example
Successful sales manager with 10+ years experience with customer service in a large scale retail environment. Implement cost control measures to ensure operations remain within company targets. Maximizing company bottom-line by analyzing monthly selling cost.
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September 2011 to February 2016Phoenix Children's Hospital - Indianapolis , IN
- 5.5 million/year sales floor department
- Supervise, coach, and train a sales team of 10+ employees and 3 Assistant Managers
- Develop and execute monthly business plan to achieve department goals
- Directly communicate with and generate sales reports for buyers and Regional Manager weekly
- Merchandise sales floor weekly according to business plan
- Maintain accurate inventory management to meet shrinkage goals
- Recruit, hire, and develop top sales talent
- Coordinate monthly events with vendors
- Conduct monthly sales performance reviews for employees
- Conducted cost with employee monthly schedule
- Managed the day-to-day tactical and long-term strategic activities within the business
July 2008 to September 2011Nordstrom - City , STATE
- 6 million/year sales floor department
- Supervise, coach, and train a sales team of 15+ employees
- Assist Department Manager in monitoring daily sales floor activity
- Work with Department Manager to ensure merchandising and presentation standards are met
- Directly communicate with and generate sales reports for buyers and Regional Manager weekly
- Review schedule/selling cost
- Assist department manager in interviewing new recruits
- Conduct monthly sales performance reviews for employees
- Lead by example by meeting daily personal sales goal
May 2006 to July 2008Nordstrom - City , STATE
- Achieved title of top seller within the first year
- Shared extensive product knowledge with customers
- Handled all customer concerns in a proactive manner
- Developed clientele for personal trade
- Greeted customers in a timely, professional, and personable manner
- Managed assigned stock section daily
- Maintained daily accountability of personal sales and department goals
Business Administration, Marketing
10-Key data entry by touch and sight, 55 WPM
Proficiency in Microsoft Word and Excel
Proficiency in Outlook
Proficiency in Google drive
Bilingual (English and conversational Vietnamese)
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Resume Overview
School Attended
- San Francisco State University
- Laney Community College
- El Camino High School
Job Titles Held:
- Department Manager, Salon Shoes Department
- Assistant Sales Manager, Women's Shoes Department
- Sales Associate
Degrees
- B.B.A : Business Administration, Marketing , 2007
A.A.S : Business Administration , 2005
HS Diploma : 2002
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