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Department Manager, Outdoor, Lawn, and Garden Resume Example

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DEPARTMENT MANAGER, OUTDOOR, LAWN, AND GARDEN
Professional Summary

Performance-oriented Department Manager and Merchandising Supervisor bringing over 20 years of experience in retail settings. Enterprising and self-motivated with clear focus on strengthening operations and promoting business success. Good sales, organizational and project management abilities combined with strategic approach to meeting profit targets. Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success.

Skills
  • Operations
  • Business development and planning
  • Relationship building and management
  • Recruiting and Hiring
  • Order management
  • Staff Development
  • Sales expertise
  • Product and service sales
  • Scheduling
  • Strategies and goals
  • Policy and procedure adherence
  • Goals and performance
  • Merchandising operations
  • Training & Development
  • Customer Service
  • Process And Procedure Development
Work History
Mar 2017 - Jan 2021Columbia, MO
Department Manager, Outdoor, Lawn, and Garden / Walmart
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Feb 2015 - Sep 2016Columbia, MO
Assistant Store Manager / Walmart
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Interviewed, hired and trained 150+ staff associates and equipped to comply with company policies and procedures.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Walked through store areas every morning and throughout the day to identify and proactively resolve issues negatively impacting operations.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Jul 2008 - Jan 2015Columbia, MO
Zone Merchandise Supervisor / Walmart
  • Created sales cycle plan to develop and service accounts through product marketing, prospecting, promotion and merchandising for proper product visibility.
  • Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
  • Updated pricing and signage to complete product displays and educate customers.
  • Set sales quotas, established performance expectations and visited retailers to optimize sales and customer service.
  • Oversaw inventory counts daily to maintain stock records and account for shrinkage.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Educated staff on products and related displays to boost effectiveness of promotions.
Sep 2000 - Jul 2008Columbia, MO
Department Manager / Walmart
  • Achieved performance goals on consistent basis.
  • Supported promotional plans by updating signage with price changes.
  • Monitored inventory control to align ordering processes with demand plans.
  • Supervised 15+ inventory control personnel to ensure correct goods management and achievement of performance goals.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Promoted new products and price changes by creating and updating signage.
  • Trained approximately 50 new sales associates in 8 years.
  • Mentored new sales associates to contribute to store's positive culture.
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
  • Placed store merchandise in neat arrangements on shelves and displays to maximize sales and customer satisfaction.
Education
May 1986Camdenton, MO
High School DiplomaCamdenton High School
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Resume Overview

Companies Worked For:

  • Walmart

School Attended

  • Camdenton High School

Job Titles Held:

  • Department Manager, Outdoor, Lawn, and Garden
  • Assistant Store Manager
  • Zone Merchandise Supervisor
  • Department Manager

Degrees

  • High School Diploma

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