A highly efficient, organized, detail-orientated, administrative professional with extensive international and executive function experience, including at the managerial and supervisory level. A negotiator with an innovative and creative flair to increase revenue and reduce costs while maintaining a friendly and inviting composure that guarantees the highest level of customer satisfaction and the strengthening of key stakeholder relationships.
Exceptional interpersonal communication
Client account management
Human resource management
Department Manager May 2013 to CurrentGlobal Celebration － Harrisburg, PA
Trained, coached and mentored staff to improve customer service reviews to the level of 100% satisfaction, increase the number of trip participants to each trip's maximum and respond to ground-level contractors efficiently and professionally.
Interviewed, hired, supervised and trained three members of staff by implementing a weekly tracking system and an efficient delegation of tasks and monitoring of daily progress through direct communication and oversight.
Increased profits by 60% in at least three annual trips by negotiating better rates with hotels, restructuring the method of purchasing group participants' airline tickets and reducing unnecessary costs without lessening the overall trip experience for participants.
100% of outstanding payments were paid in full before any participant attended any trip.
Was responsible for up to 70 trip participants on the ground in Bulgaria, Burma, Cambodia, England, France, Germany, India, Israel, Philippines, Singapore, Switzerland, Thailand, Turkey and Wales as the chief person of responsibility for the group, for the design and implementation of the daily itinerary, for the payment of vendors, for the arrangement, design and price negotiation of all the group meals and as the person of responsibility and contact with bus drivers, hotel management and other service providers.
Forecasted expenses for trips before advertising to reach a price to offer prospective group participants.
Kept receipt of all expenses during the trip after designing and implementing a system for accurately recording and monitoring spending during the trip.
Drafted trip descriptions and the daily activities of trips as well as presenting artwork for the purpose of advertising trips.
Presented advertising materials on Social Media and arranged the printing of these materials as pamphlets and flyers for conferences and other networking events.
Drew on existing and new relationships to secure 100% of the total number of possible participants for each trip.
Negotiated directly with hotel managers, airlines, travel agents, bus companies and other service providers to reduce trip expenses and secure special requests and complimentary add-ons.
Communicated to key stakeholders to maintain positive and working relationships and improve attendance at group events in foreign countries.
Also, used local stakeholders to negotiate fees on the ground to reduce costs and secure the best deals for the company.
Participated and contributed in strategic planning meetings as the manager of the most profitable section of the company.
Worked from home and self-managed flexible working hours and communicated directly with Payroll bi-weekly.
Communicated with Staff to coordinate working hours and schedules and introduced a filing system to ensure the most efficient distribution of tasks to improve worker productivity and customer satisfaction.
Executive Personal Assistant November 2009 to April 2013Global Celebration － Harrisburg, PA
Negotiated with Airlines and Travel Agents to secure highly specific travel requirements using Frequent Flyer Miles, Cash and Travel Vouchers to ensure an effortless travel experience at the lowest possible cost and inconvenience.
Conceptualized a jewelry sales business outlet using discarded metal from landfill sites globally.
Negotiated pricing and design with jewelry designer and presented jewelry items for auction at conferences attended by over 2000 people.
Consistently made profits in excess of $10, 000 at several events.
Designed, produced, advertised and sold branded shirts after negotiating the pricing and delivery with a local clothing manufacturer to increase revenue for the company.
Increased business revenue by manually constructing leather bracelets after sourcing leather and designing items and selling items at conferences and other events.
Created a "Feed the Poor, Feel the Bliss" program and created branded bags and other sellable items to increase revenue for a cause the Co-Founder of the company wished to support.
Took responsibility for all affairs related to the Co-Founder of the Company on all business trips in Brazil, Bulgaria, Burma, England, France, Guatemala, Honduras, India, Mexico, Nicaragua, Philippines, Romania, Singapore, Turkey and around the United States of America.
Ensured that all payments for bills and other expenses were paid on time and with accuracy and communicated with other personnel to guarantee that budgets that related to the Co-Founder met the expected standard of formatting and profitability on a consistent basis.
Communicated directly with high-level stakeholders around the world to arrange the Co-Founder's speaking schedule, hotel arrangements, dietary requirements and transportation details.
Also arranged business meetings, conferences and informal meetings on the Co-Founder's behalf.
Worked with a team to edit and review draft publications and to add sections that mimicked the writer's own voice with accuracy and convincingly.
High School Diploma : 2008Pennsylvania Cyber Charter School － Midland, PA