LiveCareer-Resume

department manager resume example with 15+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Conscientious Department Manager effective at managing and leading teams, managing store operations and promoting merchandise to increase store profits.

I am motivated, task-oriented and 

Skills
  • Excellent customer service skills
  • Customer relations
  • Goal-oriented
  • Detail-oriented
  • Staff training and development
  • Opening and closing procedures
  • Store displays
  • Customer-oriented
Work History
02/2008 to Current Department Manager Giant Eagle | Shire Oaks, ,
  • Generated repeat business through exceptional customer service, by asking relevant questions and listening actively to the responses. 
  • Resolve all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Reordered inventory when it dropped below predetermined levels.
  • Conducted store inventories once per year and cycle counts weekly.

02/2006 to 02/2008 Department Manager-Customer Service Lowe's Companies, Inc. | Abilene, ,
  • Managed staff of 4 Head Cashiers, 25 cashiers, 4 loaders and one team leader.
  • Scheduled team members to maintain optimal staffing levels at all times.
  • Handled all customer issues in a gracious manner and in accordance with company policies.
  • Communicated clear expectations and goals to each team member.
  • Identified potential shoplifters and alerted management.
02/2005 to 05/2005 Installed Sales Coordinator Lowe's | City, ,
  • Coordinated install jobs from purchase to completion.
  • Monitored timelines and flagged potential issues to be addressed.
  • Followed up with customers daily to verify they were satisfied with purchase and install. 
  • Resolved customer complaints in a professional manner while prioritizing customer satisfaction.


Education
Expected in 1996 to to Associate of Applied Science | Acconunting Washtenaw Community College, 4800 E. Huron River Drive, Ann Arbor, MI GPA:

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Resume Overview

School Attended

  • Washtenaw Community College

Job Titles Held:

  • Department Manager
  • Department Manager-Customer Service
  • Installed Sales Coordinator

Degrees

  • Associate of Applied Science

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