Energetic, results-driven Department Manager committed to maintaining highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation. Adeptly navigates cost-concern and workforce-management issues to maintain streamlined operations.
Skills
Vendor management
Supply and inventory management
Staff development
Training and mentoring
Rules and regulations
Order processing
Departmental activities
Issue and conflict resolution
Team management
Customer service
Administrative support
Inventory management
Relationship development
Team building
Organization
Planning and coordination
Experience
Department Manager Accessories / Fine Jewelry , 04/2014 to 06/2020 Nordstrom – City, STATE,
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Assessed, optimized and elevated operations to target current and expected demands.
Collaborated with visual merchandising team to develop strategies to drive profitability.
Delegated work to staff, setting priorities and goals.
Coached, trained and mentored new team members and manager trainees.
Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
Worked closely with sales associates to complete tasks.
Utilized excellent math skills to maintain accurate inventory levels.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Treated associates with fairness and respect, providing recognition of accomplishments.
Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
Mac Assistance Counter Manager / Nordsrtom , 10/2010 to 04/2014 MAC Cosmetics – City, STATE,
Reviewed and analyzed business performance on daily, weekly, monthly, seasonal and annual bases.
Described merchandise and explained use, operation, and care of merchandise to customers.
Reviewed and analyzed business performance on daily, weekly, monthly, seasonal and annual basis.
Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
Mentored newly hired artist in upselling techniques, showing the customer more then one item and showing the customer how to use the product to improve sales expertise.
Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
Trained and developed over 100 employees through constructive feedback and focus on long-term career growth.
Reduced process lags by effectively managing average units sales for target sales goal.
Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Instructed staff on procedures for handling difficult transactions.
Researched out-of-stock items to find additional inventory in other store locations.
Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
Delegated tasks to employees based upon individual strengths and experience based on level of skill ,confidence and experience
Checked inventory system to locate items at other stores, improving sales rates15%.
Directed and supervised staff performance.
Supervised successful, well-supplied and highly organized department thanks to consistent oversight and regular cleanliness inspections.
Increased sales on consistent basis by developing and maintaining key customer relationships.
Warehouse Logistics Office Worker, 04/2004 to 10/2007 Excel – City, STATE,
Monitored calendars and scheduled appointments based on availability and established load limits.
Managed office paperwork, including scanning documents and routing business correspondence.
Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
Served as central point of contact for all outside vendors needing to gain access to building.
Routed agreements, contracts and invoices through signature process.
Negotiated with several freight companies, which resulted in new contracts that reduced overall shipping costs by 17% annually.
Adhered to company audit rules during inventory counts with 98% accuracy.
Prepared inventory for shipment by attaching tags and labels.
Leveraged YMS to input and compile data gathered from various sources.
Prioritized and organized tasks to efficiently accomplish service goals.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Demonstrated leadership by making improvements to work processes and helping to train others.
Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
Automated office operations to manage client correspondence, record tracking and data communications.
Education and Training
: Communication , Expected in Riverside Community College - Riverside , CA GPA:
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