Department Manager Accessories / Fine Jewelry Resume Example
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Ashley Triplett
Summary
Energetic, results-driven Department Manager committed to maintaining highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation. Adeptly navigates cost-concern and workforce-management issues to maintain streamlined operations.
Skills
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Experience
Department Manager Accessories / Fine Jewelry | 04/2014 to 06/2020
Company Name - City, State
Company Name - City, State
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Assessed, optimized and elevated operations to target current and expected demands.
- Collaborated with visual merchandising team to develop strategies to drive profitability.
- Delegated work to staff, setting priorities and goals.
- Coached, trained and mentored new team members and manager trainees.
- Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Worked closely with sales associates to complete tasks.
- Utilized excellent math skills to maintain accurate inventory levels.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
Mac Assistance Counter Manager / Nordsrtom | 10/2010 to 04/2014
Company Name - City, State
Company Name - City, State
- Reviewed and analyzed business performance on daily, weekly, monthly, seasonal and annual bases.
- Described merchandise and explained use, operation, and care of merchandise to customers.
- Reviewed and analyzed business performance on daily, weekly, monthly, seasonal and annual basis.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Mentored newly hired artist in upselling techniques, showing the customer more then one item and showing the customer how to use the product to improve sales expertise.
- Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
- Trained and developed over 100 employees through constructive feedback and focus on long-term career growth.
- Reduced process lags by effectively managing average units sales for target sales goal.
- Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Instructed staff on procedures for handling difficult transactions.
- Researched out-of-stock items to find additional inventory in other store locations.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
- Delegated tasks to employees based upon individual strengths and experience based on level of skill ,confidence and experience
- Checked inventory system to locate items at other stores, improving sales rates15%.
- Directed and supervised staff performance.
- Supervised successful, well-supplied and highly organized department thanks to consistent oversight and regular cleanliness inspections.
- Increased sales on consistent basis by developing and maintaining key customer relationships.
Warehouse Logistics Office Worker | 04/2004 to 10/2007
Company Name - City, State
Company Name - City, State
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Managed office paperwork, including scanning documents and routing business correspondence.
- Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
- Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
- Served as central point of contact for all outside vendors needing to gain access to building.
- Routed agreements, contracts and invoices through signature process.
- Negotiated with several freight companies, which resulted in new contracts that reduced overall shipping costs by 17% annually.
- Adhered to company audit rules during inventory counts with 98% accuracy.
- Prepared inventory for shipment by attaching tags and labels.
- Leveraged YMS to input and compile data gathered from various sources.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
- Automated office operations to manage client correspondence, record tracking and data communications.
Education and Training
Riverside Community College - City, State
Some College (No Degree)
Communication
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Resume Overview
School Attended
- Riverside Community College
Job Titles Held:
- Department Manager Accessories / Fine Jewelry
- Mac Assistance Counter Manager / Nordsrtom
- Warehouse Logistics Office Worker
Degrees
- Some College (No Degree)
